Poupatempo Alesp Detran - São Paulo - SP

Don't come here, 7 tables for service, even with an appointment, the flow of people is complicated, in addition to having to identify yourself at the entrance of the building. I found out that the service I spent two days to get doesn't need to be scheduled in other units of the time-saver and nowhere is this described.

If you are in a hurry, even with an appointment, you are not served on time. There's no point in arriving early, not even 10 minutes early. First you need to go through the "Reception" where you get the password and the attendant (very polite and helpful, a girl with dark hair) guides you through the documents (checklist). Tip: do not rely only on the Detran website or only on the Poupatempo website to see what you need to take with you in terms of documentation and copies (access the 2 and take everything that is written in the 2). I went to take the 2nd copy of the CRV and the Detran at no time quotes a copy of a document or a copy of proof of residence (only in case of change of address). Arriving there I discover that I needed these 2 copies in addition to the documentation listed on the Detran website. The good thing is that outside there are 2 computers with Internet access and 1 printer and you can take a picture of what you need and send it to your email and print for free. The only thing is that the cell signal is VERY bad (it's underground), so it's good to go up a flight of stairs to do this. In the end, it took a while to be able to send photos by email, but it worked. I stayed 1 hour in total, I think if I had everything in hand I would stay 30 minutes. The good thing about this Poupatempo is that it has a parking space in front of the alesp (blue zone). There should be a password panel outside, because inside the room there is no place for everyone (2 benches). This generates an agglomeration at the door, if not you can't see if you're being called or not. Schedule in this Poupatempo if you are not in a hurry. It only has 7 service desks. Apart from the lack of correct information on the Detran website, I liked the service and would return to this Poupatempo. ------ Update: after almost 5 months, 5 trips to the save-time, 2 denials by the Detran (error of third parties who do not look at the system properly nor the scanned documents), they finally approved the 2nd digital copy of the CRV..but with a deadline of 7 to 30 calendar days for issuance (OF A DIGITAL DOCUMENT). It was very stressful, it was a high price and it gave me a lot of headache. Unfortunately, it seems that the Detran does this (chair tea) for those who file any process on their own. After you start via Poupatempo, the Detran does not allow a dispatcher to interfere. The worst thing is to hear from dispatchers that if I had requested through them (paying MUCH more obviously), I would have had the DUT/CRV issued on the same day. DMV has always been a den of filth. If you're in a hurry, don't want a headache, use a dispatcher (I refuse to feed this dirt). Note: Now you can enter Alesp's time saver without an appointment.

Saturday service is great! Everyone is proactive and I had to schedule a date to make another copy of the RG (hers is very old). In the totem that is there, you can schedule and people are very accessible. The only complaint is, old document already has a big error recurrence and everyone knows about this problem in question, they could try to solve it on the website, so people don't have to go to schedule.

I was forced to attend a Poupatempo to resolve a pending issue related to the Detran (to issue the licensing of my vehicle). I made an appointment at the Alesp unit. I arrived (at Alesp) 20 minutes before the scheduled time. I went through the initial screening at Poupatempo, and I received the password 15 minutes before the scheduled time. Not a minute later they called me for service. That is, I arrived early and was called ahead of schedule. The attendant signaled that there was a fine preventing licensing. When I asked if she would be able to generate the document for payment because I couldn't get it in any channel, she went after it and generated the pending issues. The only point of improvement, in my experience, concerns the cordiality in the service. Could be with more smile. Looks like people are in a bad mood. However, they were efficient!

Had an appointment at 12:15hr 3 I arrived at 11:50hr at the venue. I went directly to the reception where an attendant (unfortunately I didn't see the name) told me that I was just waiting at the external banks that would soon call for the time. The receptionist next door saw the whole scene and didn't speak up. I waited until 12:31 pm and saw that several people who arrived after me were being served through the password, and I asked. I went on my lunch break and had a certain urgency to be attended to and return to work. When questioned, the receptionist gave me a password and asked me to wait again. But I once questioned why she left me all this time without guidance and she still made light of my situation. My record is to let people know that it's no use making an appointment. You have to remove the password on the spot and no one guides you or helps!! Mainly the two citizens who attended me and showed no empathy.

ZERO grade. You SCHEDULE time for CNH and are attended 45 minutes later. The attendant takes another 45 minutes to register the SAME DATA already included in the schedule - RG, CPF and address, the identification of the citizen that obviously the State already has. Not content with taking 3/4 of an hour to print A pre-written sheet of paper (clerk sdds!) with the ~conditions~ of issuing an individual public license, the so-called attendant WITHOUT ASKING AND WITHOUT EVEN SAYING WHAT SHE WAS DOING the obligatory health checks in a place in the outskirts of a completely twisted city and, of course, at an ideal time for a commute of EIGHTEEN KILOMETERS to a place without any trace of public transport, on the side of an interstate highway: noon on a working day. Work for what, right? (18Km was my case, I imagine other people are much worse.) (Not to mention that health exams are for the first driver's license; this agency of the State of SP certainly expects people who are not yet qualified to go swimming to distant places without a bus or train. Or tie someone else to the ride.) The attendant even LIE to my face, saying that it would be possible to change the appointments directly at the clinic when I pointed out that there was no possibility of attending these appointments in that location. Of course, it is not possible to reschedule and your request is tied to the doctor's CRM. Not even the health professional can change. In the midst of the pandemic, it is only possible to schedule this type of consultation in person, in the "save"-time, in my case a room of less than 30m² (with about 15 employees) and ZERO respect. And, of course, everything to ensure that the Paulistano is the hurried driver that he truly is. In short, they got the driver's license.

Worst time saver I've ever been. Disorganized staff, bad management. A scrambling. I couldn't believe it when I saw the mess. We made an appointment and after 1 hour we were served. Lots of people cutting in line, managers chatting behind tables and don't move a finger to organize anything. A shame to spend our money on such unprepared employees and managers. They must be from third-party companies. They don't give a damn about the population, it looks like they're doing you a favor. I hope they close this unit or replace them all quickly. They are totally out of the standard of quality and service of other units of saves time.

Under the allegation that the House is closed, even though the Governor of SP has authorized normal operation in the city, it is not even possible to get information from Poupatempo. And this unit does not offer all services.