Sate Outlet - São Vicente - SP

Variety of mattresses the first time I went, I don't have much to say, If you're close by, go check it out.

Negative experience, I bought a table with a set of chairs, but they delivered wrong, 3 chairs with different colors and a damaged table support crossbar. Purchase made on 11/10, so far nothing resolved. To sell VIP service, coffee, etc... The after sales of this store is very weak, it leaves something to be desired. I got bored with.this store needs to improve.

On 11/27/2021 I bought a retractable sofa at the Sate Colchões Store (Outlet in São Vicente) with the seller Gisele. The chosen sofa was in the showroom with the pillows in perfect condition, and exactly the same colors (sofa + pillows), we finalized the order, the sofa was delivered on 12/02/2021 without the pillows (which they call a rinheira), I made contact via whatsapp on 12/04/21, 12/06/21, and 12/07/21, as they informed that they did not have a landline, warning that the "rinheiras" = pillows were missing, all attempts to contact, none answer. On 12/08/21 I returned to the Store in person and spoke to another Salesperson: Juliana, she said she needed to know what color it was, I presented the order with the color code, she showed two of which did not match the color of the sofa, She went to call the Saleswoman Gisele, who did not receive me, but sent a message through Juliana so that we could take a picture of the sofa to know the exact color, I informed that the whatsapp I contacted did not respond, and she informed that it is a network system and that the answer takes a while, he also said that I could rest assured that if they didn't find it in the truck they would make new "rinheiras", because they make them themselves, because it is absolutely impossible to use the sofa without the cushions when we put it in mode retractable, because there is a hole. Arriving at home, we sent the photo of the sofa by the same contact on the same day 12/08, I didn't get a response. I sent a new message on the same whatsapp on 12/12/21 and 12/15/21, on 12/15 answered attendant Bruno who said he would check. On 12/16/21 the Seller Gisele replied to the message identifying herself as the Outlet Manager saying that the "rinheiras" were available for removal. Today 12/23/21 I leave Itanhaém again to go to the store in São Vicente and when I got there I was initially attended by Juliana who, when I introduced myself, pointed to her colleague Gisele and said it would have to be with her, she told me to look at which one it was. the color of the sofa, I showed it in the showroom and in the photo that I had sent and she simply took a rinheira from another sofa, and gave it to me, I said that it was not the same color, she told me with these words: "it's not the same color, I took it from another sofa, it's the one we have and we can't make it", I asked about the message (attached) that she herself sent saying it was available for withdrawal and I said that I came from Itanhaém and she said that they took it from the place and the ones that would have these were available. Brought the rinheiras, but it was horrible, the colors are divergent. I am very dissatisfied with the Manager's "down my throat" service, of which she did not give me options, and with the sofa with the different colored pillows. I request action.

Bad experience, manager doesn't inform the price after asking several times, unfriendly, dusty and broken sofas and to make matters worse a huge spider in the seat. It's a danger for a child to put his hand. I wasted my time I don't recommend it. ZERO rating!!!! !!!

Seller Lucas, extremely attentive, polite, helpful! However, praise does not apply to other people! I didn't buy it, because I felt disrespected, and affronted, by those who should treat us in the best way... "Service par excellence" they don't know! I DO NOT RECOMMEND TO ANYONE!!!!!!!!

Terrible after sales. I made a purchase of 2 mattresses on 12/16 and until today they have not sent me the invoice, since then I have been in contact via whatsaap and I only receive shipping promises. The wired phone no one answers, I've tried on several days and different times

While I was being served by the seller, it was going well, but after defining the products, the seller passed the ball to the "manager" for negotiating values, then it was no good. Unrealistic values ​​and weird conditions, they start with prices up there, offer a 30% cash discount, which then becomes 18x interest and even later they ask what would be good for you. All to force you to close a deal on time, on impulse, insinuating that they have the best prices and products. When I said that I would research other stores before deciding, the "manager" did not hide her irritation and the salesperson his disappointment. From the comments posted by the buyers and what happened, I realize that I acted correctly in not wasting my time and leaving this "store" as soon as possible. I do not recommend.