SECOM Relógios Shopping Center Norte - São Paulo - SP

There is no longer this shop in the north mall.

GOOD AFTERNOON I AM EXTREMELY DISSATISFIED WITH SERVICE PROVIDED IN THE SHOPPING CENTER NORTH STORE. I WILL DISCLOSE IN ALL CHANNELS THAT CAN DISRESPECT THE DONE WITH THE CUSTOMERS IN THIS STORE. I BELIEVE THAT THE SHOP OWNER SHOULD KNOW WHAT'S GOING ON. MY HUSBAND PURCHASED IN THE CENTER NORTH STORE A KIT WHERE THE CHAMPION WATCH COMES AND A NECKLACE WITH EARRINGS, I WANTED TO CHANGE THE MODEL. I NEVER HAVE TIME TO GO THERE TO CHANGE, BECAUSE I STAY IN THE NEIGHBORHOOD OF MOOCA, AND IT IS NOT SO CLOSE TO THE NORTHERN ZONE. GOOD, YESTERDAY FINALLY GOT TO GO TO THE NORTH CENTER TO PERFORM THE EXCHANGE AND ADJUST THE WATCH BRACELET THAT WAS, UNTIL WHERE THIS IS WRITTEN ON THE VCS WEBSITE THE STORE IS OPEN UNTIL 22:00. OR DO YOU MAKE MISLEADING ADVERTISEMENT ?????? I DO NOT THINK SO. I GOT TO ARRIVE AT THE SHOPPING 21:30, I WENT TO THE BATHROOM AND THEN HEADED TO THE SHOP AT 21:49 OR BE 11 MINUTES BEFORE CLOSING AND THE STORE WAS CLOSEDAAAAAA. TOTAL DISRESPECT TO THE CUSTOMER, BECAUSE IT IS INFORMED THAT THE SERVICE AND UP TO 22 CANNOT CLOSE 11 MINS BEFORE. AFTER ALL I JUST WENT AWAY TO DO THIS. I WAS VERY NERVOUS AND I WASN'T ALONE I went with my sister and brother-in-law because he wanted to buy the kit to present my sister, and we decided to make a complaint about the lack of commitment from the company to the customer. THEY LOST A SALE AND FAILED TO MAKE AN EXCHANGE, CREATING A GREAT DISSATISFACTION IN ALL GIFTS. AND FOR MY SURPRISE I SOLVED TO CALL HJ IN THE MORNING TO THE STORE TO ASK WHAT CLOSING TIME AND PQ YESTERDAY IT WAS CLOSED BEFORE THE TIME. WHAT HAPPENED AND THAT HJ CALLED 10:00 AM TO 10:05 AM AND NO ONE WOULD ATTEND OR BE AFTER CLOSING THE EMPLOYEES OPEN DELAYED, IT IS PRESUMED THEN THAT IS NOT A COMPANY COMMITTED TO SCHEDULE. ANY 11 HOURS I CALLED AGAIN AND TALKED TO AN EMPLOYEE WHO INFORMED ME THAT THE MANAGER CALLS MARIA DE FATIMA AND THIS HOLIDAYS SO COMES BACK ON THURSDAY, AND I ASKED WHO WAS RESPONDING TO THE STORE, AFTER ALL IF A HOLIDAY MANAGER, ANYONE SHOULD ANSWER IN HIS PLACE, SHE INFORMED ME THAT A SUCH OF CRIS WHO ENTERS AT 2 pm OR NO ONE IS ACCOMPANYING THE OPENING OF THE STORE AND THE HOLIDAY MANAGER CLOSES EARLY HARMING THE CUSTOMERS AND TURNING A BAG. I CALLED AGAIN FROM 2 PM AND ONLY FROM THE DIRECT WORKER, CERTAINLY EMPLOYEE HITTING CHAT ON THE PHONE. I WILL DISCLOSE MY DISSATISFACTION WITH THIS COMPANY WHERE I CAN, AFTER ALL A SATISFIED CUSTOMER BACK MORE CUSTOMERS NOW AN UNSATISFIED LOSES MUCH MORE. A COMPANY WITHOUT COMMITMENT TO CUSTOMERS, WITHOUT PLANNING AND ANY STRUCTURE. THE EMPLOYEES THAT ARE AT THE SERVICE FRONT SHOULD EVALUATE BETTER, CRAPPING AND LOSING SALES. I WILL DISSEMINATE AT THE NORTH SHOPPING CENTER THAT THIS STORE CLOSES BEFORE THE SCHEDULE THAT DISCLOSES ITS CUSTOMERS.