Shopping clinic - Natal - RN
3.6/5
â
based on 8 reviews
Contact Shopping clinic
| Address : | Shopping clinic - Av. Nevaldo Rocha, 3775 - Tirol, Natal - RN, 59015-900, Brazil |
| Phone : | đ +89999 |
| Postal code : | 59015-900 |
| Website : | http://www.clinicadoshopping.com.br/ |
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L Fontes on Google
â â â â â Passando para registrar o abuso praticado pela ClĂnica do Shopping localizada no Natal Shopping.
Inicialmente foi feito o orçamento preliminar em que foi expressamente indicado que o valor dos laudos estavam inclusos pela consulta, não sendo preciso qualquer valor adicional para tais documentos.
Todavia, ao chegar na clĂnica para realização dos exames foi informado que cada laudo custaria o valor de R$ 20,00 por se tratar de âconcurso pĂșblicoâ, e que, por esse motivo, o laudo passou a ser precificado.
Ocorre que no PARECER CRM/MS N° 12/2016, em resposta a CONSULTA N°. 10/2016, âO mĂ©dico assistente nĂŁo pode cobrar do paciente valor adicional Ă consulta para emissĂŁo de atestado, laudo, parecer ou relatĂłrio mĂ©dicos, independente da finalidade dos mesmos.â
Nesse sentido, a RESOLUĂĂO CFM 1658/2002, em seu art. 1Âș estatui que âo mĂ©dico DEVERĂ fornecer, quando solicitado, apĂłs o exame do paciente, atestado ou declaração, informando a data do atendimento e se de sua condição patolĂłgica resulta a necessidade ou nĂŁo do afastamento de suas atividades normais e por quanto tempo, devendo este ser escrito em algarismos e por extenso.â
Assim, conforme o parecer supratranscrito, âtal documento Ă© DIREITO INALIENĂVEL do paciente e o mĂ©dico JAMAIS PODERĂ EXIGIR PAGAMENTO ADICIONAL atrelado ao fornecimento deste, haja vista que o atestado Ă© PARTE INTEGRANTE DA CONSULTAâ, configurando, portanto, ato ilegal e abusivo contra o consumidor a cobrança de valor adicional.
Ademais, registre-se, por oportuno, que a Otorrinolaringologista Ana Katarina mostrou-se, nessa ocasiĂŁo, uma profissional carente de tĂ©cnicas de atendimento humanizado, utilizando-se de um tom de voz intimidador na tentativa de estabelecer uma hierarquia velada de superioridade, cortando sistematicamente a fala do paciente, negando-se, inclusive, a realizar uma simples cĂłpia do atestado (ilegalmente cobrado pelo adicional R$ 20,00), chegando ao ponto de afirmar que se o paciente quisesse uma cĂłpia âdeveria ao cartĂłrio autenticar o documentoâ porque ela ânĂŁo trabalhava assimâ.
Isto posto, fica aqui o registro tanto da ilegalidade e do abuso praticado quanto da pĂfia qualidade do atendimento ofertado pela unidade da ClĂnica do Shopping.
 Moving on to register the abuse practiced by the Shopping Clinic located in Natal Shopping.
Initially, a preliminary budget was made in which it was expressly indicated that the value of the reports were included in the consultation, not being necessary any additional value for such documents.
However, upon arriving at the clinic for the exams, they were informed that each report would cost R$ 20.00 as it was a âpublic tenderâ, and that, for this reason, the report was priced.
It happens that in OPINION CRM/MS No. 12/2016, in response to CONSULTATION No. 10/2016, "The attending physician may not charge the patient additional amount for the consultation to issue a medical certificate, report, opinion or report, regardless of their purpose."
In this sense, RESOLUTION CFM 1658/2002, in its art. 1st states that "the physician SHALL provide, upon request, after the patient's examination, a certificate or statement, stating the date of care and whether his pathological condition results in the need or not to withdraw from his normal activities and for how long, this must be written in numbers and in full.â
Thus, according to the above-transcribed opinion, "such document is the INALIENABLE RIGHT of the patient and the physician MAY NEVER DEMAND ADDITIONAL PAYMENT linked to the provision thereof, given that the certificate is an INTEGRAL PART OF THE CONSULTATION", thus configuring an illegal and abusive act against the consumer to charge additional value.
In addition, it should be noted, as appropriate, that the Otorhinolaryngologist Ana Katarina showed herself, on that occasion, to be a professional lacking in humanized care techniques, using an intimidating tone of voice in an attempt to establish a veiled hierarchy of superiority, cutting systematically the patient's speech, even refusing to make a simple copy of the certificate (illegally charged for the additional R$ 20.00), even going so far as to state that if the patient wanted a copy, "the registry office should authenticate the document â because she âdidn't work like thatâ.
That said, here is the record of both the illegality and abuse practiced and the poor quality of care offered by the unit of ClĂnica do Shopping.
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Andrea Lira on Google
â â â â â Atendimento horrĂvel pelo whatsapp . Telefone nĂŁo atende . Recepcionista todos mal educadas. PĂ©ssimo em todos os sentidos. Fecha essa bodega
Horrible service by whatsapp. Phone does not answer. Receptionist all rude. Terrible in every way. close this bodega
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Diego Elison do Nascimento Silva on Google
â â â â â Cheguei com uma leve dor no dente e o dentista falou que era caso de canal. Paguei 1k e jĂĄ no primeiro dia o curativo caiu, tive febre e precisei ir Ă urgĂȘncia. Depois voltei pra finalizar o canal e o dente passou a doer muito mais. Voltei pra ele rever e na semana seguinte o dente estava fraturado de ponta a ponta, com abscesso e muita dor. Voltei lĂĄ, ele apenas me prescreveu dipirona e uma tomografia. Tive que voltar Ă urgĂȘncia, o abscesso foi drenado e o dente condenado. Perderei o dente pela INCOMPETĂNCIA dos profissionais. Vou apresentar os RX iniciais pra outro dentista e processar a clĂnica!
I arrived with a slight pain in the tooth and the dentist said it was a case of root canal. I paid 1k and on the first day the dressing fell off, I had a fever and had to go to the emergency room. Then I went back to finish the canal and the tooth started to hurt a lot more. I went back for him to review and the following week the tooth was fractured from end to end, with an abscess and a lot of pain. I went back there, he just prescribed me dipyrone and a tomography. I had to go back to the emergency room, the abscess was drained and the tooth condemned. I will lose my tooth due to the INCOMPETENCE of professionals. I will present the initial X-rays to another dentist and process the clinic!
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Luis Felipe Vanin Martins on Google
â â â â â Uma das piores experiĂȘncia que jĂĄ tive. Tenho uma pessoa que precisa de certo cuidado e medicamentos, como vcs dispensam uma pessoa com 10 minutos de atrasado tendo a consulta confirmada?? JĂĄ esperei 1 hora+ para ser atendido pq vcs marcam vĂĄrias pessoas para um mesmo horĂĄrio, mas quando o atraso Ă© do cliente vcs vĂŁo embora assim que podem, COMO O MĂDICO VAI EMBORA SEM ATENDER UM CLIENTE?? NĂŁo tentam nem remarcar em um dia prĂłximo? Fazem eu ter que esperar uma semana para conseguir uma consulta necessĂĄria
One of the worst experience I've ever had. I have a person who needs some care and medication, how do you dispense a person 10 minutes late with the appointment confirmed? I've already waited 1 hour+ to be seen because you guys schedule several people for the same time, but when the customer is late, you leave as soon as possible, HOW DOES THE DOCTOR GO AWAY WITHOUT SERVING A CUSTOMER?? Don't even try to reschedule the next day? They make me have to wait a week to get a necessary appointment
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Yanna Gomes on Google
â â â â â PĂ©ssima experiĂȘncia. Marcaram um exame para o meu pai em uma data e quando chegamos a clĂnica, fomos informados que aquele tipo de exame nĂŁo era realizado na data marcada, mesmo a clĂnica tendo feito o agendamento e enviado mensagem de confirmação um dia antes. Frustração e tempo perdido.
Bad experience. They scheduled an exam for my father on a date and when we arrived at the clinic, we were informed that that type of exam was not performed on the scheduled date, even though the clinic had made the appointment and sent a confirmation message the day before. Frustration and wasted time.
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Iris Campos on Google
â â â â â Troco hĂĄ um tempo a resina do dente e, sem dĂșvidas, foi o pior serviço pelo qual paguei (e o mais caro). Ficou extremamente amarela. E mesmo apĂłs deixar que eles tentassem consertar por mais 2 vezes a melhora nĂŁo foi suficiente. Infelizmente, nĂŁo recomendo o setor OdontolĂłgico.
I've been changing my tooth resin for a while and, without a doubt, it was the worst service I paid for (and the most expensive). It was extremely yellow. And even after letting them try to fix it for 2 more times the improvement was not enough. Unfortunately, I do not recommend the Dental sector.
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Maria do Socorro on Google
â â â â â Execelente.
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Bete Binder on Google
â â â â â The Clinic offers a service of appointment of consultations through the social network WhatSapp. The service is excellent and all the professionals, from the reception, are attentive and prepared.
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