Tirula's Lanches e Açaí - São José dos Campos - SP

The restaurant offered me from 69 to 79 minutes in time, it is already 40 minutes late and nothing of the order, the order had been paid in advance by ifood, the restaurant does not serve, a great lack of respect with the customer, terrible service ...

The snack is very good, but the milkshake is horrible because it tastes like a preservative, it looks like they use mixes to make ice cream. Açaí is also not always good because sometimes it comes too watery or with ice stones.

Terrible at all! Unfortunately you can not evaluate without star, do not deserve even this. I made the request and at 23:30 confirmed. I waited until 1 am and did not receive any updates to the ifood app, letting me know if I had already left for delivery. I ended up sleeping because of the delay. The next day I repeated the same request and called to confirm if this time they would deliver. They gave me the excuse that they thought it was a trot, that the bike tire had stuck the night before (that's a cliché) and that the messenger from the hotel I was staying came to the room and knocked on the door (they said it was more from 2am in the morning, no conditions waiting so long). I kept waiting and when I received my order, the passion fruit juice was totally sugar free, which spilled on you. My bread the lettuce was rotten, probably reused the snack. I HAVE PHOTOS, WHO WANT TO CONTACT ME WITH THE INSTAGRAM @afmilla THAT I MANDATE. They informed me that they would do the estono, I passed the data of my account and do not want to visualize. I called several times and when I was almost giving up they answered. They informed that at the moment it would not be able to make the return in the account, that the motoboy was going to deliver in species but did not know the timetable. The purchase price was 27 reais and fractions, I opted to leave the alms for them. This is nothing to me! Precarious service, rather than worrying about the great demand, worry about qualifying the team and have basics of microbiology. If I were in my state, I would certainly act for you.

I made a request where I wrote EXACTLY like this: 12 complete 13 complete Double full bacon cheddar 45 without mayonnaise, without puree, without corn and without potato straw Garlic sauce and green mayonnaise aside for everyone (Too bad I can't post the print and on the face page of them I can't post it) They sent the double bacon cheddar complete without the extras specified in the number 45 snack just below, EVEN SAYING IT WAS COMPLETE and tb did not come the 45! Tb was not charged 45! I ordered through numbers, as you have written on the menu and as I ALWAYS did! We called to check notify and ask him to send the other one! I was ALREADY serviced before I even finished explaining! The attendant (who did not identify herself) replied that she understood that I wrote the 45 by mistake and that it was the double bacon cheddar without extras, EVEN WRITTEN IT WAS COMPLETE! Raising her voice since the first word of the call she argued that I wrote it wrong, that I typed everyone's name and only 45 I wrote it differently! I stressed that only ONE snack I wrote the name and all with number! She was very polite and stressed, and still said beeeem stupid and louder: "You just have to read what you wrote!" Me: "Are you reading? Just see that I specified everything!" She: "I'm reading it and you wrote it wrong!" Me: "Did you understand 12 complete, 13 complete and 45 without the extras you don't understand?" (At that time I was already changed because of her lack of education! Her: "Yes!" And kept complaining that I wrote it wrong She started talking to someone on the back of the call, angry and saying that I wrote it wrong and was thinking it was bad! I asked the motoboy to identify if he knew from his voice whether he was an owner or an attendant, but he said he was new and didn't know it! In that (she probably heard me talking to the boy), she said she talked to the person in charge and what she wanted me to do, obviously she wanted the right snacks and would pay the difference since she hadn't been charged! She placed the order on the system, sent a photo and spoke to confirm, on the phone, very mocking and ignorant, said that she would send the snack and in a tone of ignorance and as if she were doing a favor she would send the other snack without a delivery fee, but that next time I was supposed to do the favor of writing RIGHT and the name of all the snacks in writing (even if they put it on the menu that theoretically would be to make it easier for both the customer and them, right ?!) The issue itself is not the error, as this is easily corrected when you have education and goodwill! But yes the ABSURD ignorance of the attendant from the first second of the call, because I had already introduced the subject on whatsapp, but as it was taking too long and the motoboy waiting IN THE RAIN, I called to be faster, so he already answered brave because obviously he did not like it recognize such a lack of ability to interpret text / msg! He sent the 45 and was not willing to send a double bacon cheddar and finding it bad, with the situation, my boyfriend annoyed by her ignorance, asked to leave anyway When you send the order anyway, they ask a lot of questions, when you send in detail, you don't know how to understand and you think you have the right to treat the customer badly! We had talked SUPER well about the snack to friends, we asked them to try it and they heard EVERYTHING (it was on speaker). LITTLE ATTENDANT, you need classes in: text interpretation (the minimum necessary to speak to the client), education (the minimum to exist in the presence of other people), service (not to burn the trade) and empathy! A pity not being able to zero the score or post it on the face with the print, obviously with a view to being afraid of exposure! It would be an excellent exchange of attendants, aiming at much more quality for the cafeteria, as well as saving (seeing the waste with errors and loss of customers, as we can see many others here, dissatisfied for the same reason), after all ngm deserves to pay to be mistreated, by mistake of the others yet!

It is an excellent option for you and the whole family!!! In addition to the beer kiosk....with various drinks and skewers....we have pizzas, sfihas, portions, sugarcane juice, pastries, pancakes, broth, country dumplings, dinner and much more!!! Not to mention the traditional and gourmet snacks that are wonderful!!! We work with delivery through whats and 99 food and ifood apps, but the customer can feel free to come here to visit our space and pick up their order or eat here!! It will be very welcome!!! We wait for you!!!!

I always bought snacks and country dumplings there, but I had the misfortune to order 2 together and the experience was horrible, reheated food, horrible pancake. with a taste of old