UBS AMA Integrated Father Manoel da Nobrega - São Paulo - SP

Congratulations to the employees at all times they were super helpful and mega attentive. My most sincere congratulations to all these professionals. I loved the super service and service.

Service is very fast from 6pm on Saturdays. I've never been on a week, in terms of doctors, maybe there's one or another that deserves applause. Some others don't even examine it properly. But I think that everywhere there are professionals and professionals

Practically zero service, I left there not knowing what I have, the doctor Caio Roberto de Paiva Moreno examined it, and according to the symptoms he said they would be the same as the omicron variant, but he said he would not do the test because there are few available on the network, sent home with a prescription for dipyrone and cough syrup.

People, it's very difficult to go into care here at Ubs, Father Manoel da Nóbrega, the minimum wait to go to the gynecologist is 2 and a half hours, a complete disregard for women who need this service, especially with pregnant women, many already in the final stretch of the pregnancy stay from 2. to 3 hours waiting??? An absurdity! And I don't think it's just the doctor's fault, because even the one I know at the moment has only one gynecologist, but all this happens for various reasons, from delays, lack of professionals, and I believe that management monitoring more closely, because we stay here waiting for more than 2 hours and no one comes out to give an explanation, of the reasons for so much delay, I think it would be the least, what they should do, in the end...

I've been waiting for care with a clinician with severe abdominal pain since 15:41, it's already 17:41 and nothing to be seen... I'll wait until the nurse closes because I can't stand the pain and I need to go to the clinic... that I am attended and if I am attended I inform you, because here it is always chaos, there is never a doctor and the care is always very long, if I had another place closer to my residence I would certainly have gone, here it is terrible in this aspect! They lost my record now it's 18:16, the nurse informed me that the doctor who lost my record, she will make the new record so that I can have an appointment, in the meantime I still have severe abdominal pain! I was seen at 18:45, diagnosis of the virus... it's a shame this nurse, but it's the one in my region and I'll always have to try to make the service better... I hope so!

Complaints channels for the population that uses this service Central Sus 156 Ombudsman; COREN-SP (nurses and assistants), CREMESP SP (doctors) and A SAS -Secondi NGO that selects "health professionals from the units", as well as 190 or BO in case of denial of care or Municipal Health Department, media and social networks, among others. That said, I report that we used the service and it took 05 days to get an Rt-PCR result from an elderly and disabled patient. When we go to the reception at 14:00h (which includes attendance until 19:00h) the dismissal of patients begins, informing that there are only nurses and one clinician for care (in reality there were 04 clinics but they are always in fraternization, as well as the room of nurses "that there is no medication and the pharmacy that there is no medication EVER); and the population waiting for hours on end until they are discharged to the emergency room. After 1h30 we passed the triage with the nurse Mr. Wallace Gomes (stethoscope and rhinestone stamp) but he did not measure the blood glucose of diabetics and other patient data, as well as on 01/10/22 his assistant Fabiana Ohara decided that after 8 days of symptoms or contact with those who are in an endemic state, it is not necessary to take the quick test of Covid. The entire unit is mitigating / denying the population access to Covid testing as well as, they claim that there are no tests for influenza in the unit. After seeing the doctor Ms. Aldine, she recommended the rapid test and the PCR. After another hour of waiting after the appointment and with my files in the nursing room waiting to be called for the test guess what?!! At 5:00 pm they ended the collection of the rapid test (which takes 15 minutes) and could only be performed the next day. And they also closed everything to vaccinations to leave before schedule. Vaccination was reformed by people who were within the unit's opening hours and questioned its closure. I knocked on the room of the UBS/AMA unit manager Mrs. Cátia Aparecida and an employee at the reception informed that she had already left the unit at 16:30, as well as the sub manager Fernanda. Complete disregard, empathy and unwillingness to work *unwillingness in an extreme, delicate and emergency situation we are experiencing. I mention the "health professionals" Maria, Rita and a third unidentified person from the rapid test tent. Another point, they refused to pass on the data of the people on duty at the unit. Public information by the way. Nurse Mairinque informed me as I had waited before and I was not seen the other day, I just opened the form and performed the exam. I waited all day, exposing myself a second time to perform the test and Mrs. Cátia Aparecida UBS manager passed people and several cards in front without preferences with beautiful winks and reception staff there to take the test while I waited and they performed my test last and they kept to my PCR request tab and refused to inform the panel password, saying that they separated by time of arrival. Run away from this unit and those who really need this service report it to improve everyone's rights. Photo of the hard work of testing. People waiting and empty tent.