UBS Benedito de Oliveira Crudo - Barueri - SP

People who work or study often resort to the post to vaccinate early in the service, knowing that the post opens at 7am. However, at 7:30 pm, vaccination was not yet available, and the clerk still claimed that it would take another 20 minutes to 'prepare' the vaccines, in a natural way, as if it really were to be understood that the service only starts almost an hour after opening UBS. Oh, discouraged, see ?!

I am always very well attended and when a problem happens I open a complaint, however when there are attentive professionals we need to praise, so I want to congratulate the professional Maria Inês (nurse) for all the good will she had to help me to perform an exam. Congratulations.

I called to find out if I had the influenza vaccine, the attendant Kelly said that I should look for another unit that attends my address, I am a resident of Barueri and my zip code located this UBS as the closest, it does not justify me to go with 2 children in a unit far being the same municipality !!! I lived in São Paulo and the UBS closest to my home was in the municipality of São Caetano, I always took my son and they never refused, a lot of lack of respect with the residents of Barueri

I started my prenatal care at the unit, and from the first day of suspicion of pregnancy I was well attended, all necessary tests expedited and consultations every month. Today my baby receives all the vaccines up to date, the nurses are always careful and attentive.

Terrible service, I called to ask questions about the 3rd dose of the vaccine. The girl who attended me was super rude, saying that they won't give the booster dose there, and in detail, I called the vaccine scheduling center and I was guided to go to the clinic closest to my house. I'm shocked at how these employees of Ubs Benedito crudo go limp... Working with the public service should require a course on how to deal with the public, it's horrible for the population to have to humiliate themselves for a quality service and respect .

Small place, my mother went for a blood test and while waiting, the people were all sitting next to each other in the middle of the pandemic and you can't even stand at the end of the room so as not to cause agglomeration since the agglomeration is on whoever is there sitting breathing on top of each other. The nurses' unwillingness, it was the afternoon that was empty to pick up the test containers and they saw me in the hallway in front of the nursing room and did not attend me, not even to ask if I needed anything, then I went to see there were 3 nurses in a single one chatting room. Store closes at 15:30h and the post is open until 19h. The only positive point is the reception that is quick to answer. There is no place to park, you have to leave your car on the street below where there is a company wall.

I was there on April 20th, I left my service to go for an appointment and the doctor was absent, they didn't even call me to let me know. Terrible service from reception specifically from the attendant KELLY! Super arrogant and zero education with no patience at all! I'm a receptionist at a clinic and I would teach her how to attend a patient!

Today I was at the UBS in Vila Boa Vista for the vaccination of my 1 year and 4 month old baby. I learned how the order of care was working, they told me that for routine vaccination I would not need to get a password and that he would be the next one to be seen after a newborn was vaccinated. When the parents and the newborn left the measurement room, I appeared and asked the nurse (I don't know if she is a nurse, she was on the computer, because another woman was the one who administered the vaccine) - Hi, they told me I'm next. She replied: No, you have all that in front of you, covid vaccinations and put his card in last. So far so good, I figured she was going to call some to Covid and intersperse with routine vaccinations. She called ALL people except 2 ladies and then called me, the waiting room was EMPTY. She attended to all the children, all the adults. My son cried, asked for lap, breast and she at all times seeing that he was already restless, after all we are priority, he is a baby. The girl from the side reception gave me a balloon to help him have the patience to wait a little longer, she had empathy, she put herself in my place, a sweetheart. When the nurse finished the vaccination, I went to the reception to inform me about the woman's name so I could make a complaint and I asked a guy that I didn't write down the name (I'm sorry), he simply replied that he couldn't tell me, I he said that it was my right to know the name of the person who attended me as a citizen and citizen, he said that from his mouth I would not know. (Another absurd and lack of preparation). Everyone at the main reception saw him denying me the information. The head nurse was nearby and came to see me in a reserved room (I'm sorry, I don't remember her name either), I explained the situation to her, she understood me, said that there were 3 people missing today, that Ms. Irisnete works during the period in the afternoon and that today would be in the morning. But that doesn't exempt in any way her not respecting the priority, I repeat I'm not charging her to pass me in front of anyone, I'm no better than anyone else, but her leaving me last was the end of lack of respect. I wasn't rude, I wasn't rude, I wasn't disrespectful, because you know when that happens they put it last anyway. She did it on purpose, when she opened the door to call other people, she saw the child crying, she looked at us, I was at the door of the room the whole time. I'm not charging for treatment, I know about the demand, I also understand. But disrespecting me and my son NO, I don't accept that. Maybe she's a public exam, I don't know. The downside of the public examination (for some employees) is the certainty of never being fired. I would just like to be passed on to her to put herself in people's shoes, EMPATHY, the world gives us back the good we do even when it is our obligation.