Wiinet Telecom - Ubá - MG

I don't know how it still has 1.6 stars, it was supposed to have ZERO, but that's because Google doesn't let it. It only lets you rate it from 1 star, so that 1.6 score, otherwise it would be even lower. The customer service is not good, it is very difficult to get on the phone and when you do, the informed deadline is not met. On whatsapp they either leave you talking to themselves or act with the customer as if the customer were a "colleague". The technical service leaves a lot to be desired as it does not consider the customers' needs. Anyway, just regret. Don't hire! It's just a headache. There is no point in having cutting edge technology but a service that leaves much to be desired.

I've been a customer for years but the quality has gotten a lot worse in the last few months. Not a week goes by without the internet going down during the day. A huge oscillation and for those who use for games I do not recommend at all. I went to ask to cancel and to my surprise in the middle of a pandemic they only attend in person. Alo Winet is not how to win the customer ..... we will review the service and make the user's life difficult to cancel does not solve anything.

Weekend is very bad, and weekday looks like weekend. The company provides a poor quality service in every way. The quality of the internet is rubbish, unstable, at least once a week it goes off the air all day, the phone just DOES NOT ANSWER, EVER. The support is terrible. Now I went to ask to cancel and, in addition to having to go there personally in the middle of a pandemic, they still want to charge me FINE. In other words, I lose money for not working when the internet is down and I still have to lose more money to get out of this situation. Summary: IT'S CYCLED, BINO !!

Today I was at wiinet Ubá to reactivate my internet. In April I was informed by the company that I could do the temporary suspension and according to the company I would have to stay at least 3 months with the internet suspended (if I wanted to reactivate before I could not), in addition I was informed that I would pay 30 REAIS to reactivate. Today I went to the company because the service could only be performed in person (in the middle of a pandemic), the attendant informed me that my internet had been canceled (that there was no longer my login) as it could be suspended for a maximum of 3 months and that I would have to do it another installation worth 150 Reais. I asked the employee because the information had not been passed on and that I had fulfilled the prerequisite that the company gave me on the day of the suspension (I was 4 months and some days without the service, since I would have to stay at least 3 months). First, the employee informed that she had no professional hierarchically superior to her to try to solve the case, in addition she said that this occurred with other clients and the payment of 150 reais would be the only solution. As I insisted, she contacted the manager and I was to return to find out the position of the company since it was lunchtime. When I returned the afternoon the proposal was that I should pay 1 and a half months (for a service I did not use) because they changed the rules and it would be a maximum of 3 months of suspension (I would pay the difference in days) in the case of 100 reais. I asked numerous times to speak to the manager and the two attendants were categories SHE DOES NOT GET DOWN TO TALK TO THE CLIENT. I still had the conversation with the manager to enter into an agreement because the company had told me that I would have to pay 30 reais on the day I suspended the service and at the time I went to reactivate the best value they could make was 100 reais (I would have to pay for a company error ?!) but msm so she didn't want to come down to talk to me and asked the employees to say that the amount was the same. I requested the protocol and the company denied me, said it would only pass if I paid the 100 reais. The first employee who attended to me, treated me in an ironic and mocking way. The manager didn't even want to talk in person (she was on the second floor). As I am a student and I really need the internet, on the day I requested the suspension I asked the service several times as an employee, to avoid problems and the company had left CLEAR that would be at least 3 months of suspension and would pay 30 REAL. I am a customer of the company for 3 years, I never delayed a monthly fee, the internet was a problem every week (smp dropped the signal, especially on the weekend) and even so I never questioned and asked for a discount. The company did not keep its word, I was very poorly served. Total neglect of the company with the customer. It is worth mentioning that I have all the conversations with the company's guidelines saved on WhatsApp.

Terrible attendance. The internet goes down and when I tried to call them it was just busy. If you want to have a business, at least do it right.

Good Morning ! I'm having a problem with WINET service provider. Due to the lack of continuous Internet and the numerous complaints made and not attended to, I decided to cancel the Internet service. However, the service provider refused to cancel unless I paid a fee of 300.00 on account of such "loyalty fee break". The question is: I want to cancel this service because I am within my rights as a customer and the rate they are charging me, I am not obliged to pay, as the reason for the cancellation was the NON-functioning of the Internet that they "guaranteed" in the act of contract. I am aware of the law) 1231/20, (Consumer Code), which contains the following quotation: "Prohibits the collection of fines for breach of contractual loyalty with providers of fixed or mobile telephony, TV and internet services during a recognized pandemic period." I hope it gets resolved as soon as possible. Thanks in advance.

By far the WORST internet provider there is! We didn't connect for days because of a "hacker attack" they suffered, and they don't care. They couldn't come to our house because they were "overloaded", but to get a measly discount of less than 5 reais for the inconvenience, they wanted us to go IN THE STORE. Nonsense! It should have been free, because the Internet was not working for days and days. Not to mention that the service is terrible