Youcon Provedor de internet - Sorocaba - SP
4.6/5
★
based on 8 reviews
Contact Youcon Provedor de internet
Address : | Youcon Provedor de internet - Central Parque Sorocaba, Sorocaba - SP, 18051-020, Brazil |
Phone : | 📞 +988888 |
Postal code : | 18051-020 |
Website : | http://www.youcon-provedor.com.br/ |
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Eu assinei o serviço de streaming de jogos do Xbox e o plano de 120 mega da Net está a com instabilidades, então fechei com a youcon o plano de 100 megas fibra óptica, na hora de fechar o pacote eu já expliquei pra que eu iria usar, qual era minha necessidade. Agendamos a instalação pra última segunda feira, porém, antes a Net aumentou meu plano pra 250 mega pelo mesmo preço de 100 reais, aceitei pra testar enquanto a youcon não vinha (durante o final de semana) e funcionou com perfeição, sem nenhum travamento, mas em respeito ao acordo que já tinha com a youcon, não cancelei a instalação.
Eles vieram na segunda feira e fizeram a instalação (pra isso, eles perguntaram se eu ia cancelar a Net e eu falei que sim, afinal n ia ficar com dois planos, e eles removeram e levaram embora o cabo da Net)
Logo depois que saíram daqui, fui testar e pra minha surpresa, estava MUUUUITO pior que os 120 mega da Net, na realidade, não dava nem pra usar, nos jogos era impossível de jogar, e até pra assistir Netflix a qualidade da imagem ficava péssima, testando em Cabo e via WiFi também, eles fizeram várias mudanças na configuração, trocaram o roteador e nada, então resolvi reativar o plano da Net mesmo e já está funcionando perfeitamente... Em momento algum eu recebi da youcon a qualidade que me foi vendida na hora de fechar, e o pior de tudo, agora que cancelei, ainda queriam me cobrar uma taxa pq o instalador da Net teve que retirar o cabo da youcon pq não passava os dois pois o instalador da youcon usou detergente pra passar o deles e, segundo o técnico da Net, isso estraga o conduíte.
Para resolver o meu problema, eles nunca tinham disponibilidade no mesmo dia, sempre no dia seguinte de noite... Mas pra vir retirar os equipamentos deles daqui, aí a disponibilidade pro mesmo dia apareceu do nada
Bad experience!
I subscribed to the Xbox game streaming service and the Net's 120 mega plan is showing instability, so I closed the 100 mega fiber optic plan with youcon, at the time of closing the package I already explained what I would use it for , what was my need. We scheduled the installation for last Monday, however, before Net increased my plan to 250 mega for the same price of 100 reais, I accepted to test while youcon didn't come (during the weekend) and it worked perfectly, without any crash, but out of respect for the agreement I already had with youcon, I didn't cancel the installation.
They came on Monday and did the installation (for that, they asked if I was going to cancel the Net and I said yes, after all I wouldn't have two plans, and they removed and took away the Net cable)
Right after they left here, I went to test it and to my surprise, it was SOOOO worse than the 120 mega on the Net, in fact, I couldn't even use it, in games it was impossible to play, and even to watch Netflix the image quality was terrible , testing in Cable and via WiFi as well, they made several changes in the configuration, changed the router and nothing, so I decided to reactivate the Net plan and it is already working perfectly... At no time did I receive the quality that I received from youcon sold at closing time, and worst of all, now that I canceled, they still wanted to charge me a fee because the Net installer had to remove the youcon cable because it didn't run both because the youcon installer used detergent to run theirs and, according to the Net technician, this breaks the conduit.
To solve my problem, they never had availability on the same day, always the next day at night... But to come and remove their equipment from here, then availability for the same day appeared out of nowhere
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