5 Notary France Notes - São Paulo - SP

Great! The attendant Suyane was great. Very attentive, helpful and quick in my request!

I've been using the services of this registry for a few months for the purchase and sale deed and now for the donation of a property. Since the beginning of the process, I was attended by the clerk Antonio Carlos, who was always very attentive, polite, qualified and ready to explain everything to me, guide me, reinforce the necessary information and repeat as many times as necessary! I can only thank and indicate the registry precisely because of this attitude of the mentioned employee!

I always request the due diligence service, to carry out a process without having to go to the notary's office; respond quickly and provide a quality service! I really have nothing to complain about! My thanks also to the employee Marco, who was always very polite and considerate. Note There could be more options for payment, PIX, Card or even billing (msm for "small" services requested by a legal entity) :)

About the good service: I once read a report by the Ombudsman of Petrobrás Distribuidora about her disappointment when receiving her keys from a hotel employee. See the report: "Last week, in one of these reputable hotels, I asked the person at the reception to please hand me my room key. He took the key I requested and simply placed it on the counter. He didn't look at me, he didn't have it. any gesture of courtesy, and also, I cannot say it was rude. His gesture was simply mechanical, distant and absolutely indifferent. I immediately wondered: How could this happen in such an elegant, so beautiful hotel?" I remembered this when I visited the 5th Notary Public's Office, where I have my documents registered for years, and realized that despite all the investment in structure, look, technology, it remains a notary's office. In the full sense of the word, and usually related to the provision of poor service and poor service. Having waited for 20 to 30 minutes for assistance, I go to the window, requesting that a digital certificate app called "e-notariado" be registered on my cell phone. The attendant, apparently not understanding my request, turned to her colleague who was taking copies behind her and asked what this "e-notary" app was, in which her colleague, without even turning around, replied: "You have to be scheduled, and there is only space for the 1st week of November". I claimed that I had been informed that it was a quick and simple action, to which she replied: "Then look for where they said it was simple, because here only from the 1st week of November". I thanked her and went to the 30th Notary Public's Office, Cartório Blasco, in the Av. Faria Lima region. Once there, it didn't even look like a registry office. A receptionist asked the pertinent questions, indicated the totem to get the password and wait for it to be answered soon. The contrast was clear and evident, but it still lacked the certificate on the device. I got a password and went to get a coffee. Yes, coffee! Not just a gallon of water. I didn't have time to have breakfast, they had already called me at the window. The attendant quickly understood what I needed, filled out the signature form, scanned the QR Code and informed that everything was resolved. Between arriving and leaving with the service performed, I must not have wasted the time I was waiting at the 5th Notary Public's Office. But what impressed me most was that all this structure, technology, kindness in reception, precise and adequate indications from start to finish would come at a high price. When I asked about the cost of the service, I received the answer: "This service has no cost. Thank you for relying on our services". I report all this because I believe this happens because the image is a set of attributes. It is not just made up of the physical part of the project. The behavior and attitude of those who work are undeniably key success factors. I get the impression that the difficulty in economically measuring the value of good service is one of the factors that makes us relegate this issue to a less noble plan. Easier to know how much the constructed square meter costs than to know how much the lost customer costs due to the lack of service provided to him. It is necessary to think about this, mainly because, in an increasingly competitive market, the reasons that determine the choice of a point of sale by the consumer become more sophisticated and complex. Undeniably, however, all of us, without exception, want to be well taken care of. PS: I sent an e-mail to the CNB-CD (Colégio Notarial do Brasil - Federal Council) requesting that the option of the 5th Notary Public Office of the Capital - SP be removed from its list of accredited, since there are no vacancies, and I was so bad answered with "notary public" answers, which I regretted. That's why my perception is that no matter how much technology is invested, the word "notary office" will still for a long time be a synonym for poor service and poor service.

Notary shows opening hours until 17:00 hrs But I arrived with an urgent document for notarization at 16:57 and I was not answered. I was ignored at the door, when they opened it, they informed me that they had already saved everything and could not answer me. I asked about the time and was ignored. Better to classify that the closing time is when you feel like it. It's unfortunate, because I used the notary's office at least 3 times a week, however, after the neglect I don't come anymore.

This office has a Excellent service. Staff at the counter always very polite, ready to serve. If you do not have the document printed, it can be sent by e-mail and they will print it, with an additional cost (nothing outside the normal price). I recommend close to Carrefour, there is no parking, but in front there is a parking lot, at most you will pay for the first hour. I recommend.