Alessandro Belchior Imóveis (Sede Meireles) - Fortaleza - CE

Real estate agents work by looking at the clock. I was to deliver the key at 19:00 I arrived at 19:02 it was already closed. And they didn't even call me to ask where I was. Terrible attendance. It would be great to review the behavior of the team.

Worst real estate on the face of the earth.. apartment falling down and when you call to solve Fernanda, who is the person responsible, says it's the tenant's problem, but when it's time to collect the rent if you are late for a day they charge abusive fines!

Horrible real estate... That treats the customer without any attention for almost a month I've been asking the real estate to do a repair of infiltration in the walls and until today I haven't had a response. Since I lost almost all my furniture.

I've been a customer since 2015: some employees are attentive (with a degree), but others (unprepared attendants) don't even have conditions!!!! They are bad!!!! Looks like the customer is a total nuisance!!! Horrible customer service! They push absurd and mandatory fire rate, even with current home insurance. If you are from outside and are arriving in Fortaleza, avoid this company.

I've been paying my rent for years on the day I get the boleto by email. (so well before the expiration date) When I got home last Sunday, the ticket was in the mail. I saw that I was 1 business day late in payment at that time. I immediately sent an email stating that I had not received the ticket in the mail. They told me that since this month they no longer sent the slips by mail, but they had hired another company to do so. And that the ticket could be in my spam box. But I didn't find it there either. I received no apologies for this, but I did receive a fine of more than 10% of the total rent. She (Sarah) couldn't do anything about it. Scandalous!!

Unnecessary bureaucracy of picking up a key and then going to look at it still. Apt with a "lump" in the room and when questioned, they simply disappear. I have not signed a contract, nor do I belong.

Letter from my Partner to the CEO of the company: My name is Bruno Rodrigues Correia and I'm trying to complete a rental contract process in Mr. Perboyre Filho, located on General Caiado street. Who was intermediating this process was Mrs. Keilla, who never communicated in the best way. Using uppercase in texts and coarse tone in your audios. Our contact started on March 3rd and at the end of the month we were all right and filling out the registration form. I made it very clear to her that the reason for my haste, still in March, was to advance my loan with the bank. I asked him to give me the iptu number for room 207 and I had already decided on it, but I had also looked at 212. Everything decided on 207, I asked him to speed up the contract as quickly as possible. We made the deposit before the 5th of April. I signed the contract and waited for my way to enter the bank and other bureaucratic processes. On 4/20, she returns to me saying that the inspection was done and that the contract was going to be out. With 15 days of waiting and some lack of inspection. I emphasized that I cannot sign an inspection without being present or checking. I went to comment on the lack and urgent need for the contract, when she told me that the lack counted from the day I signed it. How? Since I didn't have an inspection, I couldn't work. I realized then, on rereading everything, that she had signed the contract with the wrong room number and had inspected the wrong room. I didn't sign the inspection, I asked him to review the deficiency and change the contract room since Mrs. Keilla got the room wrong. From that day on, I charged her several times, but she didn't respond and went on vacation. Then Mrs. Gecilene came in. That treated me, initially very well. Polite and solicitous lady. I asked him to let me know about the inspection. She didn't warn me, she just sent me the document to sign, without me even being able to check the items. The room is raw, but, for example, it had leaks when I went to see it. To speed up my process, I signed the inspection right away and waited for the contract. A week went by and nothing. She still gave me 3 more short deadlines to deliver and I waited (Friday, Monday, Tuesday and Wednesday at 3 pm) I explained my whole situation. I've been waiting since March for a contract signature, I was missing the grace period (according to keilla) and I'm still paying an advisory of 1,200 reais to help me in all banking and financial procedures. In other words, I paid two more months for a process that was supposed to be finished. As the bank closes at 4pm I said I wouldn't wait until 3pm today. I asked to go today to pick up the contract at 1 pm. Gecilene had some difficulties, but authorized me to go and said that everything would be ready and the contract would be with Mr. Thiago Bastos. When he got there he wasn't there and the contract wasn't signed by the director. I didn't ask the name of the lady who answered me and a second one got into the conversation and went to answer me. From the beginning quite rude and even threw a pen “at me” (about the contract). Aside from all her rudeness and impoliteness, without me even addressing her, she said the contract was not signed. That's when Mr. Thiago arrived and I explained the whole situation to him. He didn't say much or do anything. Mr. Airton, hearing everything, introduced himself to what had happened and said he was going to help me, tomorrow it would be signed. That the director does not speak to the client and does not sign anything before the end of the day. It's not just about waiting until tomorrow. It's a 2 month wait. Your Director had 54 closing hours to sign a contract and he didn't. Couldn't he sign today? Could I not be well taken care of? Having a place to park my car, offer water, offer help, call the director and speed up the process would be the least that the Alessandro Belchior team could offer me today. I called the owner of the property, suggested removing the rooms from AB and I made it very clear to him, and now to you; if I don't get that contract today, the deal is off.