ALFA PLANEJADOS EIRELI - São Paulo - SP

cheat sell dream and deliver nightmare, cheat headache!!! does not have the least Respect with the customer!!! we paid more than 12 thousand reais to this company and they didn't even deliver 20% of the project, it's already over 1 year and neither gives us more satisfaction about what they're going to do! they simply received and not the delivery satisfaction nor our money back! do not buy with this company!!! they planned Alpha of Lady Monica and Sir Alexandre!

The worst possible are terrible professionals In fact, it cannot be called a planned company. After the delay, they delivered my project, I lack the money for the stones that have not been paid to me until today, and by the way I will have to go to court. I do not advise the poor quality service not to mention that now what to say they would always use this tactic of changing their name fiquiticios so when one page is burnt they use another one , they are now using new page on fecebook indecor interior decorations planned care are the same owners work the same way. Do not buy from this company.

We closed the delivery and assembly of a project with the company, for the whole house. The project included 3 bathrooms, 2 living rooms, 1 kitchen with laundry, a home office, 3 bedrooms and 1 gourmet balcony. The project was closed in April 2020 and at the end of June, beginning of July 2020, they were to start delivery and assembly, until today only a part of the kitchen was poorly assembled, with pieces badly fitted, damaged doors, promised hinges were slow motion, but the one that came is conventional and nothing else. They set up my daughters' room lacking doors and finishes, the bedroom of one of them the material came smaller than the project, bathrooms lack all finishes and everything else nothing. They roll around saying they will send a schedule and not even that ... In the very few times that they came, they crushed our newly purchased refrigerator and the assembler took the key that the neighbor borrowed from the empty apartment to cut the wood, causing us a loss of 50 reais. They say they will come early, but when they show up they arrive at noon / 1 pm, they will have lunch and only start working at 2 pm, and the company has full knowledge, that they can only stay in the condominium until 4 pm. On 10/27/20 they came, with the promise that they would bring the material and start assembly, they arrived at 12pm, unloaded everything, made my house a deposit, went to lunch and did nothing, the room they said they would start, there is only wood everywhere, the next day they didn't even show up. They came back on 10/29/20, arriving at the place 11: 20h, the room looks like an abandoned place full of badly finished wood, they said they would return on Tuesday the 3rd, arrived 4pm and unloaded everything in the garage and left, today until now 12 : 25h of day 4 nobody arrived. The woods are all thrown in the building's garage. The property in question is in Santos and the company in São Paulo, when I closed the project, Mônica said that when it was the season, the assemblers would stay in Santos, to facilitate the assembly and that it would take a maximum of 10 days to assemble everything, it's been 10 months and nothing. We are sorry and extremely disappointed with everything. The excuses are, Covid, raw material delay etc. Remembering that we have already paid for everything and so far we have seen dust. The house is all boxed up and scattered all over the place, and my daughter, who is blind, has all purple legs from falling over things. We have reached our limit. According to my accounts, this is the third time they have covid. My husband calls every day and sends messages, they are always online, either they don't answer or they make new excuses. Woods missing pieces, scratched and they wanted to blame the customer. Question: Why would I scratch my own furniture, since they bring everything without packing and throw it in the garage of the building? I hope no one else falls for that.

The worst planned furniture company on the planet, I only recommend it to those who want to have a headache. We signed a contract in February with a term of 45 working days, after a few days of delay, there is a lot of small talk, the wood arrived, missing pieces, scratched, screws passing the wood, a real show of horrors. Of course I did not accept, I did not pay 12 thousand for poor quality wood (they claimed that it was the structure and the discount that they gave me contemplated this type of wood) kkkkkkk. And they still have relatives to evaluate well on Google, only I know 5 people who are waiting for the goodwill of the company to finish the projects. And I can prove what I'm saying (11) 94339-7451. Just a headache.

I contracted with ALFA, 3 planned rooms, 1 sliding door, 1 planned kitchen, 1 home for the living room and a cabinet for 3 bathrooms, in addition to the barbecue and laundry that they promised to deliver. TODAY June 7th, 2021 I have only 1 of the rooms delivered and not completely (missing a door and all the handles), the stones and skeleton of two rooms very poorly finished. The deadline of the contract for delivery and assembly of ALL furniture was March 12, and I was promised at the time of purchase that in January I would have everything assembled in my house. I already paid this company the amount of R$ 25,483.50 and what I have delivered is only the stones in the amount of R$ 6,742.00 and one of the single rooms R$ 5,900.00 received (still missing things), which totals R$ 12,642.00 of the 25,483.50 I have already paid them. The material delivered is of poor quality, it is dirty, scratched, poorly finished, poorly cut, every time they need to come home it's a different excuse, when they come they bring the wrong wood, or the assemblers arrive in the afternoon and stay for 2 hours and go though, or they don't have the material to work with and keep stumbling to say they came. We've been very patient so far, but it can't wait any longer, I see here on the internet that unfortunately I wasn't the only one to fall for them. ALFA, I want the difference from what I already paid R$12,841.50 and I want you to remove the garbage from the material you left in the other two rooms so that I can hire a real carpenter

Blow. They close the project, receive the money and simply don't deliver. “Company” of bad character. Run away from this headache. They abandoned my kitchen that way. We had closed the whole house with them. I hope that one day the bill will arrive for both Monica and Alexandre.

Deception Don't buy from them, unless you like a headache. 9 months late and still leave this wooden mess in my apartment, mistakes and errors in the assembly. We placed an order on August 8 for a planned kitchen, everything was arranged in the store with the owner MONICA VELLASQUES MARTINS, we signed a contract with the delivery period in 45 working days, we are already in a pandemic, and this 45 working day period has already it was encompassing the current situation. On the day of delivery the owner did not give us a return, we contacted her and with great difficulty she claimed that the delivery would be delayed, and this situation has continued until today, there have been 4 more "promised dates" every time we call and it is a kind of apology, supplier, raw material, and now an endless outbreak of covid in employees. We made several complaints and as I have read in other posts here and in the complaint here the owner called us crying asking to withdraw. We only withdraw by signing a new contract that gave us rights to receive compensation they signed and still did not fulfill. We have already lost patience, we want the money with interest, let's go to the consumer police station.

First, I would like to report that my complaint is based on facts and data that can be proven! Unfortunately I need to come here to report my final feedback, as I would not like others to go through what I went through... On 07/13/2020 I was at Alfa Planejados' physical store and we closed our project with Ms. (Edited by Complain HERE), through Contract/Order 456/2020, it is important to highlight some points of the contract, such as: Delivery in 45 working days after inspection/measurement and subsequent assembly, within 10 days (variable). Price of R$4,000.00, R$2,500.00 in down payment in installments on the company's pagseguro machine and the balance in cash at the end of the work. On 07/20/2020 we started conversations via whatsapp to schedule the measurement, but on 07/30/2020 I am informed by (Edited by Complain HERE) that you (Edited by Complain HERE) and another employee test positive for COVID (until oh, perfectly acceptable). In a nutshell, so that we get to the problem point, conversations were exchanged after the 15 days of quarantine and we were finally able to perform the measurement on 08/29/2020 (that's why I'm considering the delivery period 45 working days after that date). That's when the problem of delivery and assembly begins, in September we were informed of the lack of white material in the market (super understood) and the matter was getting mixed up... on 11/13/2020 I started to ask for positions but the answers were always were vague. On 11/26/20 I asked again for an opinion or the possibility of cancellation, well I'll sum up because there have been long discussions since then... Finally on 12/12/2020 they started the delivery and assembly here and ended on 10/04, on this same date I made (I regret) the payment of the balance via PIX of R$ 1,500.00 I thought that this nightmare would have finally come to an end, but it's far from over, when I went to clean the piece of furniture, sadness invades me that myriad of defects... A regrettable situation, as I closed with Alfa as I already knew the job, but they weren't able to deal with complicated and adverse situations, as if the client was still guilty and they need to understand (more) the situation, but they forget that there are two sides, and if you were the opposite, they as clients? I called 3 companies and an architect to analyze the work delivered and they all raised the same problems that are apparent today and also reinforced future problems that I may have, that is, I will have to pay another R$ 3,500.00 for another company to redo the project... in addition to the poor quality of finish, material and assembly, they scratched my laminate... The identified defects are: Scratched material, stained doors, poor quality finish, burrs, crooked doors and drawers, smaller door left holes, wardrobe without baseboard, the door is almost touching the floor, hooks crossed (being unusable) and that's not what I asked for in the project, door background in another color, among others... When I closed this project I idealized a dream room, to prepare everything for other future plans and today when I look at the room and remember everything I've lived in this almost 1 year, it seems to be an endless nightmare Sad and regrettable, today I still discover that the piece of furniture was glued to the floor and damaged all my laminate.