Ambienza Art & Design - São Paulo - SP

I highly recommend Ambienza, the service and all the services provided were perfect! From the first contact with Roberto, to the last visit with Patricia.....from the first broken wall, to the post construction cleaning, everyone was amazing! Always attentive, patient and helpful, they are great professionals. To the engineer Guilherme, the architects Jhennyfer and Letícia, and to the providers who performed the service perfectly, China, Ronaldo and all the others that I had no contact with, but I thank you from the bottom of my heart, because you had a great participation in the realization of my dream! Your work is unparalleled...I recommend it with my eyes closed!

The quality of the services was excellent, qualified professionals, but there are some points to improve, one of them is the schedule of the work, it was very difficult to know the progress and the next steps, this is important, because those who are renovating always need to know to plan as for the rest of the work. Another point is the orientation between the company and employees, I often had to deal directly with the employee, that is, I had to stop my service to attend to points that the company could have helped. Finally, the list of articles, even though it is a forecast, is always far from the real thing, in my opinion they could be a little more assertive. When signing the contract, pay attention to these items, because apart from that, the final result was satisfactory, the service was great, they fulfilled all the points with quality and on time.

I hired Ambienza to carry out the general renovation of my apartment. They changed the flooring and coating in the bathrooms, kitchen flooring, laminate flooring in the living room and bedrooms, plasterboard ceilings, total electrical and complete painting of the apartment. Overall, I have nothing to complain about, the service was well executed, and the professionals were attentive. The little problems I had were all fixed. The only thing that could have been better was the timing. The renovation was delivered as agreed, but it could have been delivered a month in advance. Because when only the painting and laminate flooring was missing, which would take a week, they didn't go to the apartment for two weeks, then they did the painting, but the laminate also took a few more days to install. But other than that I really liked the result, the apartment was beautiful!

Good coating, painting and flooring service. The problem is their lack of organization. The employee arrives at the construction site, often not knowing what to do. Engineer NEVER inspected the work, it takes time to respond, they leave the work down for up to 2 weeks because they are not able to. send employees. They went to retouch the painting, painted with the WRONG PAINT, until now I'm waiting for an answer (it's been 1 week and a half and nothing...).

I hired Ambienza for services of replacing the floor in the kitchen, total replacement of coatings and external hydraulics (vase, shower) in the bathroom, plaster ceiling, total electrical for the residence, complete painting of the apartment. What I have to say is that I was COMPLETELY SATISFIED with all the services performed. All the professionals sent are competent and zealous, they did everything with great care. In addition to being clean! There was not a single day that I arrived to check the progress of the service and it was messy or extreme dirt. They organized my rubble, collected sanding dust, always very careful. All services were perfect. My bathroom turned out beautiful. The paint, excellent. I just have to say thank you. I had a small mishap (normal in construction) that was corrected (the company is really responsible!) and the only caveat I would make is regarding the delivery time, which was long. But, to be fair, I considered the pandemic scenario, which certainly harmed the progress of the work due to professionals away. Anyway, I HIGHLY RECOMMEND Ambienza. Hire! You won't have any headaches and your service will be impeccable (but don't be in a hurry for delivery, just that consideration). The company's price is very fair and it delivers a lot of quality. I liked Ambienza so much that I will make my future planned furniture there too!

I would like to make it clear that the work was not delivered before the deadline because neither a start date nor a schedule exists in the contract. The company delivered it to me on the date promised by them during the sale. Also, if you are not responsible for the bathroom trim, you couldn't have taken it off, and if you removed it, you should put it on, I never refused to pay and you spent two months saying you would. You can't do a work without delivering a schedule to the client. And you don't regret what happened because the owner sent me a whatsapp message saying I wasn't a standard ambient customer. I had exactly the same problems that Luiza Lang described here. To sell me, they said it was possible to deliver on the date I needed and as soon as I got the keys I was already told that the renovation could only start more than a month later. I fought a lot to get it to work, but days went by without anyone showing up at my house, once I spent the whole day in the apartment waiting for material and I asked the owner Priscila why there was no employee and she said she had just left there and were working but I was in the apartment and there was nobody. Another time my partner who was there, sent me the video at the same time she said she was in the apartment and she wasn't either. The engineer never knew anything, they don't give the work schedule because they say they only work with an internal schedule, I had to leave work many times and run after material because they warned me at the last minute and said that not having the material could delay the constructions. Finally, they delivered when I needed it and they promised me they would deliver. because it was my condition to close the deal (I have audio and message exchanges) but they broke a piece of the sink that was in the place and they didn't warn me, I only found out when I went to put it ,and they didn't put the bathroom trim. They say that the trim is excluded from the contract, it really is, but for other customers they put it and in my case it took almost two months until today, 02.12, the owner sent me a response from the legal department that as the trim is not included in the contract, the work is delivered. I didn't refuse to pay for the trim but they've been trying to solve it for a month because it doesn't fit, I believe there was a mistake in the bathroom, they didn't warn me in advance and now I'm running after someone to make it for me before the holidays, thing I could have done two months ago if I had been warned that it wouldn't be possible to put it on. I said I would personally go to the store to resolve it and the owner said that I don't go in there because she calls the police. I now have my door like this, there are exposed nails, the door does not close properly and I have two children and now I have this problem to solve.

A company that knows how to sell very well through Instagram, but which in practice leaves a lot to be desired, I will report here some points about my reform. - Engineer is just for decoration, I followed my work directly with the employees, as many arrived at my apartment not knowing what was to be done, this is extremely exhausting since you need to stop everything you are doing to go help the employee who need guidance. - The material list is made completely random and a lot is not ordered, or too little or too much is requested, the waste that occurs due to the wrong list is absurd. Every other day I also needed to go to the supply store. - If you don't close the complete work, which was my case (I didn't close the plaster as they were much more expensive), they insist on throwing it in your face that you didn't close the complete work so they can't give you the same treatment of those who closed the complete work, as if their money was worth less. - Finally, after installing the laminate, they simply left my apartment, with tape glue on the windows, with various paint and finishing defects, floor glue on my bathroom bag, which I had to pay other providers to fix, in addition from discovering that they made the wrong toilet fall, and justified being the builder, which is a lie. And they didn't even return my key that was in their key holder, they just dropped it as it was. No final inspection, no conversation, nothing. Even though I reported all the defects, there was no effort on their part to solve the problems and on my part I just wanted to get rid of them, but as I recently discovered that besides deleting negative comments on instagram and blocking me God knows why, I couldn't let it to report what I experienced to those who one day think of doing something with them They are extremely amateurs at what they do!!