Antonio Galucci Fatto a Mano - São Paulo - SP
4/5
★
based on 8 reviews
Contact Antonio Galucci Fatto a Mano
| Address : | Shopping Iguatemi - Av. Brg. Faria Lima, 2232 - 3º piso - Jardim Paulistano, São Paulo - SP, 01452-001, Brazil |
| Phone : | 📞 +8 |
| Postal code : | 01452-001 |
| Website : | http://www.antoniogalucci.com.br/ |
| Categories : |
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Ana Laura Perrelli on Google
★ ★ ★ ★ ★ Trabalha bem
 Works well
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Ozz Trd on Google
★ ★ ★ ★ ★ Excelente atendimento.
Excellent service.
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Octavio Ribeiro Ratto Jr on Google
★ ★ ★ ★ ★ Tudo de primeira para quem é elegante e gosta de roupas e assessórios de alta qualidade.
All the best for those who are elegant and like high quality clothes and accessories.
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Mariana Florence on Google
★ ★ ★ ★ ★ Serviço caro e mal feito . O atendimento das funcionárias é ótimo , extremamente atenciosas , porém a qualidade do serviço é péssima . Estragaram 2 das 4 peças que levei para reparo sendo que duas delas eram apenas para dar banho de ródio . As peças depois de menos de um mês ficaram amareladas . Um anel foi estragado e a pedra caiu , fizeram o reparo mas mesmo assim caiu de novo . Uma pulseira de família de mais de 80 anos tb foi danificada e tb tive que voltar para arrumar novamente . Fiquei conpletamente insatisfeita com o serviço e com receio de levar novamente as peças que não ficaram boas . Não recomendo DE JEITO NENHUM .
Expensive and poorly done service. The attendance of the employees is great, extremely attentive, but the quality of the service is terrible. They spoiled 2 of the 4 parts I took for repair, two of which were just for rhodium bathing. The pieces after less than a month turned yellow. A ring was damaged and the stone fell, they repaired it, but it still fell again. A family bracelet of more than 80 years old was also damaged and I also had to go back to fix it again. I was completely dissatisfied with the service and afraid to take back the pieces that were not good. I DO NOT RECOMMEND IT AT ALL.
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Marcio Amaral on Google
★ ★ ★ ★ ★ Tinha uma ideia para um presente especial, fui até a loja e o proprietário me atendeu de maneira excepcional, desenvolveu a peça desde o desenho até o produto final, o resultado foi surpreendente. Parabéns!
I had an idea for a special gift, I went to the store and the owner took care of me in an exceptional way, developed the piece from the design to the final product, the result was surprising. Congratulations!
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Eliseu Suba on Google
★ ★ ★ ★ ★ Pessoal super atencioso,pequenos reparos feitos na hora as vezes sem custo algum, serviços de primeira.
Super attentive staff, small repairs made on time sometimes at no cost, first rate services.
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Will Attfield on Google
★ ★ ★ ★ ★ Rather than writing a review, I'll just past my last message to these guys, which I think just about says it all! One or two super lovely and knowledgeable members of staff and some very skilled technicians in the workshop (a very big thank you to these people). But a couple of 'rotten apples' really do 'spoil the barrel'. Overall, I'd say, premium prices, rock bottom customer service and hit-or-miss workmanship. If you don't want to gamble with your most precious items of jewellery or family hairlooms, I'd have to strongly recommend going elsewhere!
"Obrigado por suas desculpas. Devo dizer que estou extremamente desapontado. Disseram-me que o anel estaria pronto às 10h da manhã. Vim às 10:30 e o anel não estava pronto. Ninguém pensou em me comunicar isso, então perdi uma jornada. Disseram-me que estaria pronto esta noite e concordamos em retirá-lo às 19h. Cheguei às 19h30 e a opala já estava posta, mas o anel não tinha sido redimensionado conforme o pedido. Disseram-me "você tem que esperar 1 hora". Não me foi oferecido nem mesmo um copo de água. Esperei uma hora e o anel estava do tamanho incorreto (muito grande para vários tamanhos). Além de ser muito grande, o anel havia sido esticado e completamente distorcido, então não era mais um círculo perfeito (ou seja, redondo), mas uma forma oval achatada e irregular. A base do anel foi esticada perigosamente fina. Sua loja cobra preços premium (mais na verdade do que Hatton Garden em Londres). Portanto, espero o mesmo serviço premium. Então, por favor, conserte isso e torne-o perfeito. Se não for tão bom quanto os anéis que você vende em sua loja, então não é bom o suficiente. Quero que seja melhor do que um anel que você encontraria na Tiffanys - um anel no qual teria orgulho de colocar seu nome. O que eu vi hoje foi mão de obra realmente ruim e atendimento ao cliente ruim. Este anel é um hairloom de família e esta experiência tem sido extremamente desgastante para mim e não foi nem de perto boa o suficiente. É hora de intensificar e entregar a qualidade que você promete aos seus clientes, sem mais desculpas, sem atrasos, sem mais erros."
Rather than writing a review, I'll just past my last message to these guys, which I think just about says it all! One or two super lovely and knowledgeable members of staff and some very skilled technicians in the workshop (a very big thank you to these people). But a couple of 'rotten apples' really does 'spoil the barrel'. Overall, I'd say, premium prices, rock bottom customer service and hit-or-miss workmanship. If you don't want to gamble with your most precious items of jewelery or family hairlooms, I'd have to strongly recommend going elsewhere!
"Thank you for your apologies. I must say I am extremely disappointed. I was told the ring would be ready at 10 am. I came at 10:30 am and the ring was not ready. Nobody thought to let me know so I missed a journey. I was told it would be ready tonight and we agreed to take it off at 7:00 pm I arrived at 7:30 pm and the opal was already on but the ring had not been resized as requested. I wasn't even offered a glass of water. I waited an hour and the ring was the wrong size (too big for many sizes) In addition to being too big, the ring had been stretched and completely distorted so it was no longer a circle perfect (ie round) but a flat and irregular oval shape. The base of the ring has been stretched dangerously thin. Your shop charges premium prices (more actually than Hatton Garden in London) So I expect the same premium service. So please fix this and make it perfect . If it's not as good as the rings you sell in your store, then it's not good enough. I want it to be better than a ring you'd find at Tiffanys - a ring you'd be proud to put your name on. What I saw today was really bad workmanship and bad customer service. This ring is a family hairloom and this experience has been extremely draining for me and not nearly good enough. It's time to step up and deliver the quality you promise your customers, no more excuses, no delays, no more mistakes."
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jocalw L on Google
★ ★ ★ ★ ★ Used to be bargain
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