Bike Lapa - Rio de Janeiro - RJ
4.2/5
â
based on 8 reviews
Contact Bike Lapa
| Address : | Bike Lapa - R. Riachuelo, 71 - Centro, Rio de Janeiro - RJ, 20230-010, Brazil |
| Phone : | đ +8 |
| Postal code : | 20230-010 |
| Website : | https://instagram.com/bikelapa |
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Bruno Prodigy on Google
â â â â â Serviço muito bom! Fiz o que pedi e ainda recomendou mais coisas que nĂŁo vi! Preços justos pro centro do Rio! E bom atendimento!
Sempre faço manutenção e recomendo a amigos
 Very good service! I did what I asked for and even recommended more things I did not see! Fair prices for downtown Rio! And good service!
I always maintain and recommend to friends
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Jair Silva on Google
â â â â â Fiz uma geral e gostei muito... Preço justo... voltarei com certeza.
I did a general one and I liked it a lot... Fair price... I'll be back for sure.
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Ramon Lima on Google
â â â â â Atendimento por parte da dona e do mecĂąnico Ă© de pedir pra ir embora.
Serviços mais bĂĄsicos custam caro e nĂŁo seguem uma tabela (aprece atĂ© que a dona modula o preço de acordo com a sua urgĂȘncia).
Mecùnico amador mtas vezes n resolve o problema, te encaminhando pra uma solução mais cara:
- Cheguei com um pedal que soltou por ter espanado a rosca e sem dar MTA atenção o mecĂąnico vera a possibilidade de conserto dizendo que teria que comprar outro pedivela(bike nova com 1 mĂȘs de uso). Custo R$60,00~130
Saio e retorno depois, buscando o atendimento do outro rapaz que atende lĂĄ...filho da dona. Esse usa o meu prĂłprio pedal pra 'refazer' a rosca no pedivela, um procedimento simples e padrĂŁo a ser feito nesse caso antes que se descarte completamente o pedal. Custo R$ 10,00.
- Chego com uma bicicleta nova, com uma corrente que rompeu e uma praticamente nova remanescente; queria consertar a corrente rompida com Powerlink. Sendo o custo mto alto, decidi sĂł instalar a corrente 'nova'(ela tinha pouco uso e estava instalado na bike anteriormente).
Só pra instalar a corrente a dona quis me cobrar mais de 30 reais, alegando que isso demandaria regulagem de marchas. Expliquei que n seria necessårio pois a bicicleta jå estava ajustada pra aquela corrente..e depois de algum debate consegui que fizessem somente a instalação da mesma por R$20,00. Instalação feita com amadorismo sem igual; o mecùnico forçava o cùmbio traseiro(que tem um sistema de fåbrica pra n sacudir demais a corrente) quase quebrando o mesmo...tive que orientar ele a destravar o mesmo e na hora de conectar a corrente parecia até que tava fazendo errado de sacanagem, pra fazer valer a grana cobrada que eu questionei. Era pra ser um serviço de 2 minutos literalmente.
Isso fora outros relatos de amigos desavisados que foram arrumar suas bicicletas por lĂĄ, mais alguns destratos com cliente que vi com meus prĂłprios olhos.
Attendance by the owner and the mechanic is to ask to leave.
Most basic services are expensive and do not follow a table (they are priced until the owner adjusts the price according to your urgency).
Amateur mechanic often doesn't solve the problem, directing you to a more expensive solution:
- I arrived with a pedal that got loose because I had dusted the thread and without paying attention to the MTA, the mechanic would see the possibility of repair saying that I would have to buy another crank (new bike with 1 month of use). Cost R$60.00~130
I leave and return later, seeking care from the other guy who works there... the owner's son. This one uses my own pedal to 'redo' the thread on the crank, a simple, standard procedure to be done in this case before completely discarding the pedal. Cost R$ 10.00.
- I arrive with a new bicycle, with a broken chain and a practically new one remaining; wanted to fix the broken chain with Powerlink. The cost being very high, I decided to just install the 'new' chain (it had little use and was previously installed on the bike).
Just to install the chain, the owner wanted to charge me more than 30 reais, claiming that this would require gear adjustment. I explained that it would not be necessary because the bike was already adjusted to that chain... and after some debate I managed to get them to install it for R$20.00. Installation done with unparalleled amateurism; the mechanic forced the rear derailleur (which has a factory system to shake the chain too much) almost breaking it... I had to guide him to unlock it and when connecting the chain it seemed like it was doing the wrong thing. , to make the money collected that I questioned count. It was supposed to be a 2 minute service literally.
That was other reports from unsuspecting friends who went there to fix their bikes, plus some mistreatment with a customer that I saw with my own eyes.
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Ana FlĂĄvia Paiva Batista on Google
â â â â â Levei minha bicicleta para montar e regular me cobraram 100,00, na segunda vez que andei notei que estava toda desregulada e mal montada. Liguei falando que nĂŁo tinha ficado bom e quem atendeu foi super impaciente e disse que eles sĂł davam uma semana de garantia.
E em relação a essa sua resposta eu nao esperei dois meses para reclamar não, estou postando aqui dois meses depois, mas eu liguei aà assim que vi os vårios defeitos .... E a pessoa que me atendeu muito grosseiro por sinal, disse que a garantia era de apenas uma semana.
Vou listar aqui os defeitos que vieram
O banco veio torto
A roda traseira solta
A marcha desregulada
Os cabos soltos machucando a perna na hora de pedalar.
Se quiser posso mandar as fotos dos defeitos por aqui.
I took my bike to assemble and regular they charged me 100.00, the second time I walked I noticed that it was all deregulated and poorly assembled. I called saying that it wasn't good and whoever answered was super impatient and said that they only gave a week's guarantee.
And in relation to your answer I didn't wait two months to complain, I'm posting here two months later, but I called there as soon as I saw the various defects .... And the person who attended me very rudely, by the way, said that the guarantee was only one week.
I will list here the defects that came
the bank came crooked
the rear wheel loose
the unregulated gait
Loose cables hurting the leg when pedaling.
If you want I can send the photos of the defects here.
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emmanoel ribeiro on Google
â â â â â Loja de Bicicletas, conserto e venda. Excelente atendimento e a proprietĂĄria sempre procurando resolver da melhor maneira possĂvel para que o ciclista saia de lĂĄ satisfeito e com a sua bike funcionando bem. ParabĂ©ns. Super recomendo.
Bicycle shop, repair and sale. Excellent service and the owner always trying to solve the best possible way so that the cyclist leaves there satisfied and with his bike working well. Congratulations. I highly recommend.
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Fabiano Souza on Google
â â â â â Apesar do relatos negativos, venha atravĂ©s desta deixar minha impressĂŁo (muito positiva, por sinal). A proprietĂĄria que Ă© a Vera, Ă© sempre muito flexĂvel nos preços, e tem boa vontade em atender as demandas dos seus clientes. Mesmo que eles nĂŁo tenham a peça no momento, ela faz questĂŁo de ligar para os fornecedores e correr atrĂĄs o quanto antes! O mecĂąnico "Arthur" Ă© um show Ă parte, demonstra conhecimento no que faz e tem experiĂȘncias em SpeedÂŽs de valor mais alto, por exemplo (oriundo de outras lojas de renome, que ele jĂĄ trabalhou). Moro na Lapa, mas devido as caracterĂsticas muito especĂficas da minha bike, fiz minhas ultimas revisĂ”es em oficinas especializadas. PorĂ©m, estou disposto Ă fazer uma revisĂŁo completa com eles, diante da boa impressĂŁo que venho tendo atĂ© o momento. Recomendo, tanto para bikes mais baratas, como para bikes mais caras... existe um interesse e esforço real da equipe, em atender o cliente da melhor forma possĂvel.
Despite the negative reports, come through this one to leave my impression (very positive, by the way). The owner, Vera, is always very flexible in terms of prices, and is willing to meet the demands of her customers. Even if they don't have the part at the moment, she makes a point of calling the suppliers and running after as soon as possible! The mechanic "Arthur" is a show apart, he demonstrates knowledge in what he does and has experience in higher value Speed's, for example (from other renowned stores, which he has worked). I live in Lapa, but due to the very specific characteristics of my bike, I did my last revisions in specialized workshops. However, I'm willing to do a complete review with them, given the good impression I've been having so far. I recommend it, both for cheaper bikes and for more expensive bikes... there is a real interest and effort on the part of the team to serve the customer in the best possible way.
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Julio Vieira on Google
â â â â â Vou deixar aqui a experiĂȘncia que tive sobre o atendimento e o conserto da minha bike. Fui cliente por um bom tempo da loja mas cansei de ser paciente com eles. A dona da loja nĂŁo aceita reclamaçÔes e sempre tenta enganar vocĂȘ dizendo que aquele problema na bike Ă© assim mesmo. O objetivo da loja Ă© fazer vocĂȘ gastar dinheiro e nĂŁo resolver seu problema. Sem contar que o mecĂąnico faz o serviço com mau vontade para nĂŁo resolver seu problema e vocĂȘ ter que voltar lĂĄ mais vezes. Na hora de vender os produtos Ă© tudo lindo e maravilhoso! Mas quando vocĂȘ compra e o problema nĂŁo Ă© resolvido, eles começam a inventar que o problema Ă© em outra peça mas nĂŁo resolvem nada. Perdeu um cliente e nunca mais volto lĂĄ e nem recomendo para ninguĂ©m.
I'll leave here the experience I had about the service and repair of my bike. I was a customer for a long time at the store but I got tired of being patient with them. The store owner doesn't accept complaints and always tries to trick you by saying that that bike problem is just like that. The store's goal is to make you spend money, not solve your problem. Not to mention that the mechanic does the service reluctantly so as not to solve your problem and you have to go back there more often. When it comes to selling the products, everything is beautiful and wonderful! But when you buy and the problem is not solved, they start to invent that the problem is in another part but they don't solve anything. Lost a customer and I'm never going back there and I don't recommend it to anyone.
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Alexsandro Silva Santana Alexsandro Silva Santana on Google
â â â â â Sow
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