City Glass Vidros & Esquadrias - Barueri - SP

In January 2021 I hired the company to perform the glass guardrail installation service on my internal stairs, we are in August 2021 and so far they have not finished the service. Two glass windows and two gates were missing. The budget was 12,500 reais, I have already paid 11,500 reais, leaving 1000 reais to pay, the company. The value of the service to be completed is greater than the value to be paid! He has no regard for the customer, as I have a 1 year and 10 month old daughter, I have this urgent need, as it is especially dangerous for the baby. I made several calls and several conversations with the owner Diego, who was always saying he was going to finish the job and nothing!

They are terrible for customer service, they don't deliver on time and they don't even make a point of giving customer satisfaction that is transparent! I don't recommend and I still emphasize that they roll too much!

Bad experience.. I hired a guardrail and handrail service that at first was supposed to be delivered in 30 days but it's been 60 days and so far they haven't delivered.. the times I tried to get in touch they never managed to give concrete deadlines, employees always playing blame each other.. Bad experience.. I don't recommend it to anyone

I'm with this company in court, took my money and left a lot of GARBAGE in my work, it has no character and a minimum of respect for customers!! They will never have a future, only process and headache. Liars and incompetents, I waited eleven months and nothing, we are resolving in court!! Run away from these pickaxes?!

Diego, the owner of this company, is my neighbor, because of that I ended up closing a deal with him in January, delivery time was 25 days. In short, just a headache and a lot of lame excuses. After 4 months I canceled the rest of the order. To try to receive the credit card refund, I had to call PROCON, but they (City Glass) did not respond to PROCON's notification and did not give any satisfaction. Now it will have to be resolved in court on the recommendation of PROCON itself. Be careful when doing business with this company!

I didn't have a good experience. Delay in delivery and installation and when installing the Towers that hold the glass, the porcelain tiles on the balcony were broken. They demanded 70% of the advance amount, but they do not fulfill the contract. They said it would be delivered in 10 days and it's been almost 2 months. They are disclaiming all responsibility.

Be very careful with this company!!! I do not suggest hiring any type of service! Considering the other assessments below, I won't even need to report much, as customer complaints coincide: poor service delivery, discreditability and regrettable service. We contracted the glazing of our balcony in November/2020 and informed 20 working days for assembly and they delivered our balcony with defects in July/2021... it seems a lie what you are reading, but it is true, in JULY/2021. Delay here has gone far. The "technicians" of this company came to measure our balcony "countless times", because there was always something wrong in the measurements, the glasses were changed several times, because at the time of assembly they never fit. My balcony was littered with so many holes during the installation. In short, it was understood that they do not have a project or assertive technical knowledge to perform this type of service. If they had, they wouldn't have sooo wrong in the measurements on the windows and on the balcony as a whole. Getting it wrong once is relevant, often not. During the exhausting period of assembly, the "technicians" did not demonstrate credibility in the execution of their services, stopped the installation frequently to question the measurements and arrange a way for the parts to fit together. On each visit, a different "professional" came to our residence. When we tried to contact those responsible for the company (Diego/Andreia), there were always other people who attended and each time a new employee, this explains the high turnover of the company, and when we got in touch with one of the two, we heard excuses from the famous "shame alien," tattered. On the day, when they finally finished installing the balcony, the owner (Andreia) had the "kindness" to show up at our residence with the card machine in her hand, thinking that we would wind them up with the payment that even they did in the assembly. from our balcony, such an extremely embarrassing situation and that we are miles away from this type of attitude, we pay on the same day. It's funny that when we needed them to attend to us, they didn't do it, quite the contrary, the proper attention and service was rare. Example: My husband attended in person at City Glass to try to talk to Diego/Andreia to understand why so many mistakes and delays, they were at the establishment and they put someone else to attend to him. Currently, our balcony is leaking a lot of water when it rains and the pieces that lock the windows fall down with the least wind. We called there and so far they haven't come to carry out the repair. The owner (Diego) explained that it needs rain to carry out maintenance. In short, what we needed was the due care and excellence of the services provided and unfortunately, we didn't find it in "City Glass". IN RESPONSE TO THE RETURN BELOW: I ALSO HAVE EVERYTHING RECORDED!!! As always, the shame of others: weak and ridiculous arguments. How many bad reviews here, ... And once again I say what I said: they urgently need RECYCLING...