Cunha Refrigeraçao R.Preto - Ribeirão Preto - SP

On April 17, 21 I called Mr. Cunha to fix my Brastemp 280 freezer. He replaced the evaporator sensor and charged R$380.00. I didn't have an invoice, so I made a receipt and it wrote, 90 Day Warranty. On May 24, 21 the freezer had the same problem, he came back and replaced it with another similar part. On June 30, 21 the freezer had the same problem, he returned and replaced the same part. Note: In the 3 times, he placed pieces without packaging and with threads already peeled. Today, 08.09.21 the freezer had the same problem. I called Mr. Cunha, and he said that he is no longer under warranty, I argued that the defect is the same, recurring and always happens before the 90-day warranty expires... I put this for him, but hung up the phone on my face. It looks like it only uses used parts, and expects them to "hold up" to the 90-day warranty. Not Professional. It's uneducated. Don't fall into this trap. Wedge Cooling NEVER more.

Mr Cunha was punctual and helpful, he solved the problem of the refrigerator quickly. A matter of two days, provided the invoice according to what I need. After the problem report. I recommend his service to everyone.

Very good professional, proved to be very experienced in the field. I needed to change the compressor on my fridge. He carried out the exchange very quickly. Super satisfied. I recommend the professional for sure.

I called Mr. Cunha...several times making an appointment on different days...I was waiting, I missed a day at work and he never showed up.

Excellent professional, very friendly, answered quickly, at home, fair price. I highly recommend.

Cunha is an excellent professional. It conveyed trust and honesty. He responded promptly and resolved my problem. I highly recommend his work

Super nomina!! I had a problem with a refrigerator for more than 3 years, I had contracted several services without success, I didn't know what else to do, until I found José who solved the problem quickly and efficiently... I'm very satisfied with the quality of services and with the professional. Congratulations.

great professional Super attentive and responds quickly and solves the problem. I indicate with my eyes closed. summary of what happened to me: In my case, the refrigerator stopped working, I contacted the home insurance (mafre) on 02/01 and was informed that they would only come to see on 02/03, then I called my car insurance (Porto Seguro) that offers services at the residence and they had to come between 17:30 and 19:30 on the same day 01/02 (the day the problem happened. However, they didn't find a technician to answer me there when I called because no one showed up I was informed that only on 02/02 from 8 to 10 that someone would come. On 02/02 the Porto Seguro technician came but when he saw my refrigerator (Panosonic) that the warranty expired on 12/27/21 he informed me that he did not know much about this refrigerator because it was a very new refrigerator and suggested that I get in contact with Panasonic because the technical assistance in my city (Ribeirao Preto) that we called did not have the plate, the Porto Seguro technician could not say anything else and said that there could be more to the problem than he verified that power was coming in. but it didn't go to the engine I called Panasonic and that's when the deadline saga began and I didn't have a fridge and my fridge and freezer stuff scattered around friends' houses and at a friend's restaurant Panasonic asked for a period of 72 hrs to review and offer me a courtesy warranty and in the meantime my anger was increasing. Porto Seguro didn't solve my problems, it just helps me in the next steps That's when I took the google contact list of refrigerator technicians and called several and the answer was I don't work with panasonic refrigerator and the technical assistance Gr Refrigeracão only had an agenda available for the 02/10th Until I called and Mr José Cunha aue answered me and promptly came to my residence and started to solve the problem of my refrigerator. It was my savior. Gratitude is the word that sums up my experience with Mr José Cunha On Thursday 03/02 he bought the parts he needed, because there was no repair, and on Monday early on 07/02 he called me and came to my residence and my refrigerator is working perfectly. On Saturday 05/02 Panasonic sent an email telling me to continue the service with the insurance because I had looked for them and that they would be available if I wanted to send a service order for them to accompany A lot of disrespect on their part. I replied to the email, thanking you for the neglect and showing my disappointment with the Panasonic company and the product On Monday right after mr jose repaired my fridge. Panasonic sent another email saying that the authorized assistance would contact me to arrange a visit and only on the 10/02 they contacted me. Thank you for the delay and let me know that the problem was solved. In the time that Mr José came to my residence on Thursday 02/03 until 02/07 he was giving me information about the delivery of parts daily Thank you Mr José for the attention and dedication to solving my problem.