Diego Flats - Fortaleza - CE

My evaluation will be extensive, but it is important if you are thinking that this place is a HOTEL. My strangeness started the day before arrival when I received a message via WhatsApp from the "hotel" asking what my arrival time was, because the "reception" only worked from 8 am to 10 pm and if I was going to arrive outside that time they would have to set up a scheme to receive me. At first I couldn't imagine why that ... until my arrival time would be around 3 pm, so I wouldn't have to worry. Well, on ARRIVING, I immediately understood the reason for this limitation of reception hours. TRUTHFULLY there is no reception, simply because this place is not a hotel. The doorman of a residential building welcomed us. He received our documents through a GRID, a gate to access the residence. He registered a VISITOR and sent us to the building's lobby. We wait and in about 15 minutes an employee arrived to introduce us to the condo. He showed us the common areas of the condo. Talking he informed us that There are several apartments occupied by residents, that between 50 and 60% of the "FLATS" are occupied. Logically, for this reason, the enterprise has all the rules and routines of these residents. We guests are the minority. The hours are not "commercial" since the residents have their routines, of course. Not that I'm a troublemaker who wants to party until two in the morning. But if you want to stay in the pool after 8 pm you better not make any noise, otherwise it will disturb the residents and after 10 pm it is forbidden to stay in any common area of ​​the residential that is not exclusively for circulation. There is NO hotel service on site. To give you an idea, there is no breakfast included in the daily rate. Not being included in the daily rate I thought of asking and PAYING for breakfast. Even that is not possible, simply because there is no kitchen, there is no laundry, there is no reception, there is no governance. Everything is handled with the “Hotel” via WhatsApp. If you need a HYGIENIC PAPER, for example, you send a message via WhatsApp, someone answers you after about 10 minutes and after another 15 to 20 minutes someone appears with the paper. It even works, but it is not that present and agile thing. Everything is adapted. Do not ask for anything different because they do not have and also do not ask for anything after 22h because they do not answer after that time. There are two types of apartments. Of 1 and 2 bedrooms. They are well equipped with several appliances and utensils. The “contents” of the apartments are different. For example, in my apartment there were two TVs, one in the living room and one in the bedroom, while in the apt of a couple of friends there was only one. My bed was a Standard Double bed and theirs was a Queen Bed. By the way, on the bed of my APT, nr 338, the mattress is the one with the oldest springs, the vagabond that exists. The springs are not even the bags that reduce the “swing” a little. You move on one side and your partner always shakes on the other at the sound of NhecNhec from the creak of the springs. The bed was so bad that the first night I had to sleep on the sofa bed in the living room. The next day I sent a message on this WhatsApp explaining the bed situation and asking to change to another room. The answer was no. I asked if there were any other Apt available and the answer was that they existed, but it was not possible to exchange because my stay was exclusively linked to that apartment for operational reasons. The solution I found was to pull the mattress from the sofa bed in the living room and place it next to the bed in the bedroom on the floor. On a cold night I asked for a blanket, since there was only one and we were sleeping in separate beds, they said they could provide but they would charge 15 reais. I complained that I only needed the blanket because it was impossible to sleep in the same bed but WhatsApp replied that I couldn't

The accommodation in the flat has good area with swimming pool, accommodation with kitchen living room space, bedrooms and bathrooms in size and cater for a family of up to 4 people (double rooms). The only drawback I can make is the poor reception service which is actually the concierge desk (there is no reception as there are several blocks of different owners). However, it is a very satisfactory cost-benefit option. It is not expensive and not cheap, but a fair price. Unfortunately we were unable to use the whirlpool which was defective in the time we spent. It indicates for families of up to 4 people to the double rooms.

We stayed in a 3 bedroom flat for 6 people. All rooms with wardrobe and air conditioning. Sheets, towels all cleaned, and every day the Diego Flat's team offered a towel change service and cleaning of the flat. The flat was well equipped with a talking machine, pots, microwaves, sandwich maker, coffee maker ... Everything we need to make our own meals. We like to stay in flats and apartments to be able to relax and have the availability to make our own food. We were very well received by the staff, and at all times they indicated tours and restaurants, which helps a lot when you are a tourist in the region. I spent my birthday in Fortaleza, and when Diego Flat's team found out, they prepared a surprise with a message and a gift! Anyway, it was an excellent stay. I recommend everyone to visit Fortaleza and stay at Diego Flat's.

We rent two of Diego's flats, one on the beach in Cumbuco - vg sun (apt 304, excellent by the way, the only caveat was for the leak in the bathroom, as it was dripping water all day), but apart from that, I recommend this flat to everyone, the condominium is immaculate, secure and has private access to the beach. The other one we located was on the beach of the future - vg fun (we stayed in apartment 425, this one already has some caveats: the infrastructure is good, but the bathroom has no windows and it smells of mold, I also think the water is not proper for consumption, as it has a bad smell and taste, and the walls of both the apartment and the entire condominium need painting as they are very dirty. The condominium of this apartment is not as good as the vg sun, it is poorly maintained. the apartment is very well located, it is close to the beach, which has many tents with excellent infrastructure. There is also a UPA very close (I'm mentioning this point, as my son needed emergency care, we had to go there and we were very well cared for ) for the dads on duty this item is very revealing.

Very organized, safe, beautiful and clean!!! We love the place... complete apartment... worth the cost, I took my whole family and we were well installed. There's just not much nearby, but we rented a car and it solved the problem...