GNV prime - João Pessoa - PB

This is the Report of a Consumer Totally Dissatisfied with the Service Delivered. I don't speak badly, I don't invent history, I just don't indicate it! * Return 1: I had to return to the workshop in less than 48 hours; Piping had a gas leak. -They changed the pipe. * Return 2: Leak persisted, a leak was identified in the supply valve. -The valve connection has been re-tightened. * Return 3: The car was in CNG and was consuming more than in Gasoline. -I was instructed to do a leak test by closing the tank valve and checking the pressure on the manometer. * Return 4: After performing the tank test, I identified that the gas pressure was dropping even when not in use. - A search was made for a leak. They asked him to come back the next day so that he could be checked in with more time. * Return 5: The piping was checked and no leakage was found. -They asked you to schedule it so that a more experienced technician who was not at the store could check the vehicle. * Return 6: I returned to the workshop at the scheduled time and date. -After two hours of waiting for the "experienced technician", in 15 minutes he checked and found no leak. He informed me that I would have to leave the car overnight so that the leak could be identified. -Detail they don't work at night. * Return 7: I went to the office to find a solution. -They said they were going to have to leave the car there overnight. Note: I took the car to be checked in another CNG converter in the city center. I explained the situation that was happening. They checked the supply valve, identified a micro-leak in the valve, corrected the leak and did not charge me for anything. * Won a customer! * Return 8: At the time of the sale, they reported that the car in CNG would have a minimum autonomy of 30% more than in Gasoline. It was 30 days of installation and the maximum the car did on CNG was 10% more. -The calibration was done to improve consumption. * Return 9: -After calibration, the car oscillated in the CNG. -Marches out of time. -In slow gear, in gear changes the car is making bursts in the exhaust. -When the car engages in reverse, it extinguishes in the CNG. -When the car engages in reverse, it goes out when going up unevenness. -When the car engages after the first reverse gear, it goes out. -Car is out of strength on the climbs it seems that a treminhão is squealing. Note: I hope to be able to come back here and report that they managed to solve the problem. If they can't, I'll take it to the Other Converter to correct it.

Great service and the product is of good quality.

No answering phone, no answering watsap, terrible after sales

Up to the moment, the service was graded 10, the service was also good, especially to the employee Alex, who was always very attentive.

I want to thank you guys for the excellent service I received and at João Pessoa's store. From the beginning to the end the staff were super good and attended very well. If I had a 1000 I would give it. Congratulations to you, the employees are very attentive and the girls in the office. I would certainly recommend you to everyone. Thank you so much for everything.

I'm Heitor Andrade and I come to complain about what happened that I had no solution. I clicked in João Pessoa because it was cheaper than in Igarassu, then the regular in Igarassu has such a way that it said that it was the owner's brother who changed the filter and regulated it, but he said that the problem was click and that it was 300 reais then I agreed, the result spent 8 days with my car claiming that Marco's wife who owns the company and his brother was buried and that he died of covid. In short, he stayed with my car for 8 days, did what he wanted with it, took the step out of my car, my fuel pump does not work, my catalyst blew my Cushion and he said it was evangelical, look for another corner to pop CNG because this one in instead of installing will subtract

Terrible service I called several times and no one answered and when they answered they said that I passed the budget through ZAP I waited four days and nothing happened, I called again in the morning they only came to me the budget late. If it takes a long time to spend, imagine the service as it should be.

I had given a very low assessment of GNV prime, but I raised a problem that did not depend on them, after I went to the company and we talked, I understood what happened... I highly recommend it