iCaiu - Rio de Janeiro - RJ

Speed ​​of appointment, transparency in the value of each service, pleasant place, cordial service. The attendant Ana Beatriz proved to be very confident in performing the maintenance and was very attentive to my questions. Liked it!

Extremely professional at the time of service, mainly informing all the necessary details for the customer to be aware of the risks and possible consequences that can occur to the device. Super well attended and I recommend it to anyone who wants a good service and a good service. Special thanks to each of the store employees.

I had an excellent experience today at ICAIU, at Citta America. I didn't know the store and had had a bad experience at a competitor. I was delighted with the quality of service, from service to completion. Special congratulations to coach Marcio, who not only served me very well, but also made two appointments worthy of applause with other clients. I highly recommend!

I come to use this method because I have not found another way to return the company (which is unacceptable). I left my macbook in the middle of last year (2021) at the Ipanema unit for evaluation because my keyboard was not working. They got back to me saying that the problem was with the entire keyboard piece with a budget of R$ 2,000 and the service was authorized. I picked up the notebook and a while later, it just wouldn't turn on. I returned the PC to the store, who identified the problem and said they would get back to me when they had the part. MONTHS later (with me calling frequently looking for positioning) I get back by email saying that the PC was ready for removal, and when I look for more details, Alessandra, the technical manager, simply informs me that another problem has been detected and that my notebook there would be no more fix (?). It amazes me that he has a fixable problem after their repair the notebook is a total loss. Since Friday (01/04) I have been in contact EVERY DAY with their central, and Wallace (or something like that), says that he will pass my call on to the technical team and that they will get back to me on the same day AND NOTHING HAPPENS, THERE IS A WEEK NO ONE RETURNS ME. This NOVEL has been going on for MONTHS and I NEED mine with [Edited by Reclame Aqui] pain for work. I'm feeling at least deceived by such a lack of professionalism. That's because I was a customer who has already done some services with them.

I went to the establishment to change an iPhone 8 battery, which was quickly discharging and sometimes turning off with 5% charge. Attended by the attendant Ana, she submitted my device to a battery of tests by the store's computer. The same told me that there was a problem with the phone's proximity sensor, and it seems that the battery was still good for an old iphone and that maybe there was no need to change it. So far, everything is 100%. When I questioned the fact that the battery had turned off at 5% charge, she told me that she would need to open the device to assess if the battery was swollen or something. And yet the same called my attention to the screen that according to her, was a little lackluster. Very well. Ana went to the counter and left her cell phone again and said that this time, the battery really needed to be changed. However, it alerted me that there was a problem with the screen (which was not visually noticeable, but that would be responsible for the low brightness of the screen) and that when opening to change the battery, the screen could stop working. NOTHING WAS NOTICED ON THE SCREEN, it stands out. Check it out: I went to change the battery and didn't have a problem with the screen. So I warned her that it might be necessary to forget about changing the battery so as not to make the situation worse. Behold, she said that there would be a safer way, with ''very little risk'' which would be to change the battery with some wires still connected, without disconnecting them, minimizing any risk of damage to the device as a whole. Budget of 220 reais. They even pushed me a 60 reais insulation adhesive against water according to the same. So I switched. Fatal error. She changed the battery, and gave me back the cell phone, which AT THIS point, had stripes, dead pixels, horizontal lines and when selecting an icon, another was automatically selected as well. Asked about this, she said that the screen was already like this. And it was NOT, if so, I would change the screen and not the battery. So she practically recognizing the error, offered to exchange the screen for free. I accepted and life goes on. Enter the ''Super Successful, Partner of the company Daniel''', who promptly disallows the employee, and says that he even had the screen ready for exchange, but would not allow the exchange, because according to him, the employee said that my cell phone already had the screen damaged before the entry. I also emphasize that at no time did I request a new screen and that I was only offered a new one, in recognition of the error. I am a physical therapist and I deal with the public in their worst moments of pain and limitations and I understand that even though their health problem is not generated by me, I have a moral obligation to at least try to alleviate it. I believe this is the golden rule in dealing with the public. Rule that was ignored by the boy Daniel. After several questionings, the ''super successful Daniel'', refused to provide a discount, an aid, or even a new evaluation of the canvas. He was standing, he was standing. Then it came with a very bad story, that the invoice would arrive by email, and that there was a problem on the server or something. I informed that I would only leave there with the NFC in hand, after all it was my only proof that the service was done there. It took 1 hour and a half for ''Super Successful Daniel'' to print a sheet of paper. Summary of the WHOLE story: I had to leave there and go get support at another store, where I was super well attended, but I had to spend another 420 reais beyond what was expected for the battery. I tried to call their customer service, and the attendant was also DANIEL, I even knew that the first Daniel was a partner in the company, that he was skinny and wore glasses. CLEARLY it was the same person who answered, or else it's a rare case of clairvoyance. The company will justify it, saying that I already knew about the defect, that the risk was passed on to me, although as previously mentioned, the screen was 100% working previously. Now I'll go to court. We see soon ''Dani Boy'' ICAIU NEVER AGAIN