Imobiliária Oliva - São José do Rio Preto - SP

Quality and efficient service at the time of closing the rent.

Mandatory imposes theories against what the client needs... and shows no interest in the client's need and opinion...

Amazing experience, excellent professionals at our disposal. I was super satisfied.

Great quality service, helpful staff always giving great support when needed!!

Great service!!! I am very satisfied with the services provided… Highly qualified staff. ???

Just as I believe it happened to other people in the same situation. They give you 3 days for you to say a mistake in the house think CMG you that change soon do something to do documents and it happens sometimes it takes days to go you will fall into something damaged they don't accept it anymore, service turns off the cell phone in the customer's face when we question things that are in our interest we are paying we have the right to question yes and when you leave a defect appears in the house from years before you live they put it for you to solve, here is my observation !! I'm giving it 1 star because you can't leave it blank.

(09/03/2022) Indifferent, cold and dehumanizing treatment! I visited a property together with my husband on Monday, at 9 am and we requested that a contact be made with the tenant to ask for authorization to carry out some improvements. The attendant even volunteered, however, did not return with the answer and did not respond to the message sent by WhatsApp. The next day, I called asking for a return and learned that it was positive. So I told them that I would like to lease the property and that I would provide the documentation with the guarantor. I kindly requested a reservation within a few days (1 or 2) to get everything I needed. And indifferently, the attendant informed the company's rule of not reserving property for anyone, and warned that in case of more interested people, whoever delivered the documentation first would keep the property. I tried to explain my need in many ways and the answer was exactly the same, inflexible, insensitive, indifferent. I asked to speak to the manager and could not. The answer was that I could talk to anyone and the conduct would be the same. I explained that in other real estate companies I had already seen more respectful attitudes, as a priority in the order of those who visited and were interested, establishing a deadline for the full delivery of documents. And in case of unfeasibility, they went to the second in line. The answer remained dry and indifferent. Even extremely dissatisfied and hurt, as if we were at an auction, we hurriedly seek the documentation on the same day (Tuesday). Having missed one that depended on the opening of the registry office. And unfortunately, the next day (Wednesday), when we went to deliver all the documents, the property had already been leased. Only then did they explain to us that someone else was also interested and providing the documentation. If I had been informed about this earlier, I would have avoided so much discomfort. If the company cared about customers and established clear and sincere communication, it would not promote such dissatisfaction. It would be enough: “Another person has already visited the house and is in the process of delivering the documentation, if it doesn't work out for them, I'll let you know. Still, would you like to visit the property?”. It is very sad to receive treatment like this these days, with so many advances in the means of management and communication. I hope that other people do not have to experience the same neglect, mistreatment and displeasure for this company to review its conduct. I sincerely wish you to humanize the treatment of customers. (03/17/2022) I LEAVE HERE AN ADDITION TO THE EVALUATION BEFORE THE RESPONSE OF THE IMOBILIÁRIA CONTAINING UNTRUTH: 1. It is NOT true that I was told from the first visit that there was another customer at the front. I reiterate that when visiting the property together with my husband, at no time were we previously warned by the receptionist that there was someone in front. 2. Yes, I requested the reservation, when I called to warn about the interest in proceeding with the rental, but there was never a request on my part for the privilege to pass in front of anyone, because not even at that moment was I formally warned that I would have another person already in View. It was only mentioned that the property was being visited a lot and that someone else could deliver the documentation beforehand, it was then that I suggested that there be a list with the order of visits and interests. 3. We did NOT receive any information that the real estate company provided the service of withdrawal of certificates, for me this is a novelty, it is a pity to only know this now and in this fallacious way. 4. It can be seen that the company's posture remains inflexible and closed to feedback. If they were available to listen, THE CUSTOMER ALSO would have called us to know a perspective beyond the attendant's version. From start to finish, terrible service!