Kavak Tamboré - Barueri - SP

In-store service is fantastic! I was super excited to buy the car, however the service provided by the employee Diogo B. (financial) was terrible, he managed to completely demotivate me, totally disconnected and rude. I do not recommend the service.

Employees: prepared, polite and friendly. Very good! Car quality: excellent. Customer approach model: very bad. Asking people to go into booths to watch institutional videos and, afterward, still stand in front of screens while listening and watching another video with an actor talking about registration and things I don't even remember. I felt like I was in a chapter of The Office. Often we want practicality, talk about our needs, make a simple registration (ok!) without delay and finally deal with the vehicle in view. If this model is working, great. Otherwise, think about other strategies, less $ spent, and even, who knows, investment in the final product or even lower prices. Good luck!

Unfortunately the videos and the whole methodology are lip service. Cars arrive and are sold the way they come in. Sad, excellent idea, poor execution. Edit: The car I returned for a serious electronics issue has returned to the site and will be sold to an unsuspecting soon. Just run from this company.

I was at the store to see a vehicle. I hadn't scheduled it and on the day there was no electricity at the mall. I was very well attended, saw and bought the car. By WhatsApp I was attended by Adriano Ferreira, always very attentive and helpful. Everything was resolved very quickly. I will pick up the car on Monday. HAPPY BIRTHDAY!

Terrible. I went to the site they gave me a proposal for the sale of my vehicle, value for the site is totally different from what is offered in the physical store, all right. Even on the contrary, I chose to sell, We settled everything when the vehicle was due to be delivered, they gave me a totally different price from what we had agreed. I wasted my time, money to go there. And I just got nervous, a lot of traps.

I bought a car last month, and it was promised and guaranteed that the basic safety items would be inspected, since my mechanic cannot see the car from below, only aesthetically from the outside, nor walk with the car, after 7 days the car (Freelander 2 Land Rover ) started to fail, even though I was using the best diesel at trusted stations, I tried to call the warranty, but they only had it for the 06/01, I would travel at the end of the year, so I verified that the car did not have a cabin filter ( air conditioning), the engine filter had not been changed for many years, extinguisher expired, dry blades, noise in the panel or vibration engine at high rotation, and the fuel filter had not been changed (this car needs to be changed after 100,000 km because it stops in the middle of the street, and stopped at Castelo Branco in the left lane, which almost happened to an accident with me and my family). I had to put in a cabin filter (because my baby has bronchiolitis and there are studies proving that running without the filter directly affects the health of the lungs_). In the middle of the way, there was an alert from the car "REDUCE ENGINE PERFOMANCE" and then "ENGINE FAULT", car lost power and sometimes it didn't even turn on, I activated the KAVAK channel and was instructed to stop my trip, and take it to KAVAK from Campinas, I was in BAURU HÁ, 300KM AWAY, the car didn't get there, I had to call a tow truck and keep the car until the scheduled day. They informed me that the diagnosis would be in 3 hours, I stayed in the area of ​​the workshop all day, I lost the day of work and after 6 hours they contacted me informing that the fuel filter needs to be changed and it takes (amazingly) from 7 to 10 days (in any auto parts have this filter ready for delivery, I've already researched), they also informed me that I can remove the car (as if it's dangerous according to Land Rover mechanic there are a series of risks running with a car like this, and this panel alert according to the mechanic can be plus 4 factors other than the fuel filter) it stopped 2 times on the road, thank God the truck swerved from my car, and I didn't have an accident. Now my family is in the city where the car broke down, I can't go get them because the part will arrive within 10 days, after-sales service often doesn't respond, they don't have a contact phone, I need you to help me urgently to solve this issue which is simple, and the bureaucratic model of Kavak and promises that were not fulfilled are giving me a headache, I even read at least 10 complaints similar to this one on this site and on social networks. after 1 month I had more problems with the car and it has been more than 20 days to solve the simple problem of a lock on the driver's door that does not open..rs

I sold my car to them. In the inspection they tried to point out some things to devalue the car and, even after showing that everything was right, they gave a proposal 10% below FIPE. After the refusal and new negotiation, they came close to FIPE's value and we closed the deal. The company is very well structured, with very good service and a notary office operating inside! They have a market appetite and are buying at a fair price (at least now in the beginning). I recommend at least evaluating with them and definitely decline the first offer!