Laser Fast SP - Shopping Ibirapuera - São Paulo - SP

Worst experience of my life as a customer. Reasons for my cancellation: 1 - Did not achieve the expected result, hair reduction was minimal. 2 - Difficulty doing the preparation alone 3 - Lack of available hours 4 - Difficulty making new appointments 5 - Lack of organization (the last time I went, I arranged a time with a person and when I arrived at the unit another person had said that my time had not been set) 6 - THEY BURNED MY TATTOO 7 - Difficulty even to cancel Note: I've been trying to cancel since November/21 and want my refund for the sessions I didn't get to do. But so far I haven't found anyone who could do it. (April/22)

Don't buy a package here girls! They'll just pass on stress! You make an appointment and when you arrive to do the procedure, you get in a queue and wait more than 2hrs - every time I went it was like this -. If it's stress and nervousness that you want, you're in the right place! Impossible to schedule, they never answer the phone, much less answer messages via wpp. I have never seen them cleaning the room/appliance between one client and another. In addition poor service Taina receptionist has been mocking. Super disorganized, I complained about the wait and she looked mocking, not to mention that changing employees like changing clothes, one worse than the other worst clinic I've ever been to.

The worst experience I had in my life. They are so much more so tangled up that it looks like a joke. Every time it's the same excuse, what changed the team is that they are improving, but it only gets worse. The service is always done with 1 or more delay time, the epilators do it running, poor things, with the receptionist knocking on the door because the reception is full of customers to be attended to. The real thing is that they only aim to sell, you can clearly see that it is selling by "goals" Due to the eagerness of the measures to sell and sell and sell. After they sell, you have to turn around to be served. If you want to be served, wait 1, 2 hours at the reception. Looks like public service in an upscale location. Every time I come it's people complaining and complaining at the reception. Total disappointment!!! Never in my life would I recommend laser fast Ibirapuera to a friend, if regret could kill I would be dead. Stress, anger and wasted money.

This was the worst experience of my life with a company. The neglect and lack of professionalism are enormous. I've been trying to finish a 10 session treatment for almost 2 years now. But it never has a date, the time between sessions is huge. The service is HORRIBLE. The attendants only respect you at the beginning, in order to sell packages. When you've paid for everything, things change. The service is terrible. Time delays are recurring. I've already opened two complaints that came to absolutely nothing. Every time I come to this place I get stressed and irritated. It's not even worth a penny. Receptionists are terrible. The treatment itself does not generate the entire result. Of course, with the absurd time between sessions, I would never have the expected result. Do not buy anything from this company. Deprive yourself of all stress and neglect, because that's all they have to offer.

The technique is good, but the service at the Ibirapuera Unit is terrible. Times are always late; they make changes and don't communicate with the customer, it's practically impossible to schedule a session over the phone - they never answer, they respond to whatsapp to sell more packages, but they don't help you with anything; they don't return appointment requests, they don't answer your messages, they just inform the company's numerous "rules", which never benefit the customer. And if you complain to the team at the unit, it only serves to make you mock - the customer is never right there. So, unfortunately, the various complaints here are true. It's a shame, because the technique used is one of the best I've ever tried, but the bad service compromises the entire service.

Since 2019 trying to finish my package. I understand that with the pandemic, there were many unforeseen events, but today I tried to reschedule a session and they scheduled it for 3 months from now because there is no agenda, it's absurd and total neglect. Theoretically I'm already finishing the treatment, 3 sessions to go and I still have little results. I'm going to finish the package that is paid for but I don't recommend anyone to close the package, little result in the treatment and you have to beg for schedules and you have to keep calling to try to fit in.

Disorganized service, at the time of signing the contract, they inform that it must be done within 45 days and a maximum of 60 days, they never comply with it, it always takes more than 60 days, they schedule a time and when the appointment confirmation date arrives, they change the time and put people in place generating more waiting time. I am already in the second cycle of hair removal and the results are very bad, with 10 initial sessions 90% of the hair remained, do not wax in this place, I repeat, do not do it in this company. On top of that, the service is rude, when Janaina answers, where I talked about my time being wrong, she informs that it is what is in her system, and in the app and in my agenda, the time was correct.

I came to leave my report of total dissatisfaction with this company, I was a customer of the competitor when I went to visit the unit with a friend. I liked the initial care so much that I decided to change clinics and start treatment with Laser Fast, along with my friend. (In that time interval I indicated to several friends, I made stories publicizing the place anyway... ) In the 1st Session, my service was already delayed a lot, but I thought it would only be that day, but I was wrong, all my sessions were delayed about 40min to 1 hour, I complained with the old employee Amanda (which by the way is a great professional) always solving my problems with the unit in the best way possible. I did 4 sessions, in the 2nd I felt a lot of pain at the site, which I did not feel at the other clinic nor did I feel in the 1st session, we changed beauticians and in the 3rd session I was burned, I contacted the unit, and they did not give me no support. I sent the photos and got no response, in the meantime my friend ended up giving up on continuing the hair removal because she was also feeling bad with the service, I decided to continue because the attendants when selling the packages guarantee that the laser is one of the best and that I would be very pleased with the results, and she gave me her face as a courtesy. Well, I arrived to do my 4th epilation, and the girl said that the face was not included in the contract, that they were changing the system that (there was a lot of wrong) and that there was no epilation on the face and that it would not perform the procedure, I was very frustrated and we started debating the issue. (Because I have nothing to do with the system) I've always made a total face and today I spent 1 hour to get here for you to say that you won't do it. In short, they didn't, I recorded all the negligence with the attendant, and I called my lawyer, guided by her and very frustrated, I asked for the total cancellation of my sessions, because the 4th session had not given any result, I have been there since the beginning of December to cancel and until today they have not given me any support, the responsible sector contacted me via Whatsapp, asking about my case, I explained and I have not had more success in the answers. I have everything documented regarding this neglect. I went in person to the unit on 02/04, I spoke to the manager who wrote down my case again and said to wait for them to get in touch. 3 months of waiting for a cancellation and paying for something I'm not doing, luckily I didn't close the rest of the body. I will file a lawsuit against the venue for all the damage they are causing me, both physical and verbal. I feel wronged, and I want to register my indignation on all platforms, as it is not a cheap treatment. I hope you take care of my situation, because today I see that the company doesn't have a standard of service, and they don't know how to retain a customer, just as I highly praised the initial service and indicated to several people, I talked about my frustration.