Lojas Americanas - Guarulhos - SP

The store is good, well located, the cashier was empty at the time of paying and there was a queue but soon they added two more people and it was resolved!

I bought products at a discount, at the cashier the girl was excellent, but the store employees are terrible, she doesn't explain how the app promotions work, and they leave you talking to yourself. I got frustrated with it

Terrible service from this store, super unprepared attendants. I made a purchase on the internet and asked to pick it up at the store, but I forgot my ID and the attendants did not let me pick up the product even though I confirmed my data and with the order number in hand, I came back the other day with my ID and the attendant either requested my document. It was the same as the day before, Maria was her name. There is no manager in the store who can handle the complaint, the only one available was not responsible for the sector. It's absurd for employees to make us clowns.

horrible, on weekends there are only two cashiers working, the lines are huge, a displeasure after buying having to stand in kilometric lines. Horrible, the company could review this since this has been repeated for more than 01 year.

My experience at this Americanas store has been horrible every day because me and some motoboys who work taking orders here stayed at least two hours in line to take the three orders. So I think Americanas is very unfair and incompetent with us motoboys

I buy almost always on the internet, and most of the time the availability of items is greater in this unit. But there is not a single time that an item is missing, I have to contact them, then contact ame, to adjust the values. Apart from the time I went to pick up orders, they all canceled, but they only delivered half of it, which I had to come back the next day to explain why I only noticed it when I got home. These are things that seem very purposeful, because although you complain, the service doesn't change.

There was a stall right at the entrance of the store with an advertisement where buying through the store app, you had the right to win a promotion 5 suflair chocolates would cost 11.65, the attendant João Vítor guided me through the entire process and soon after the purchase was paid for by PIX, I would have to wait 15 minutes to receive a 4-digit code by email or via the app from the store where I would have to present to pick up the product Some details that I made clear before making the purchase; My wife was pregnant and wanted the chocolates I live in another city and would have to pick it up on the same day The attendant said to stay calm and walk around the mall that I would still receive the code So I followed the instructions and time passed After an hour I went back to the store and asked that I still hadn't received the code Another person was in the sector saying he didn't know who this attendant, aka João Vítor, was to talk to the manager She looked at me from afar and said to him (I saw it because the store was empty and it was easy to see) send him away because the promotion has already expired The attendant came without a face to tell me awkwardly that he didn't even know what to say because I had already seen what she said So I looked at her and said I would take the chocolates because I had already paid for Pix and this code business was an internal organization of theirs my money had already been debited She said she'd call security But I had already paid and I did not receive the code as informed by João Vítor The two attendants who were in the same place as him an hour later said they don't know who it is because they had lunch together and didn't even know this employee Then I realized the [Edited by Reclame Aqui] No one could answer for the actions of the other. The company does not keep the same information for everyone I cannot go back to this store again because I live very far away, and the expense I will have to get there will be greater than the value of the product I paid for, For me, the issue is not having spent R$11, the problem is not the value, the problem is the trickery of the store, because when the guy induced me to pay through Pix, saying that in 15 minutes I would receive the code, AND that I didn't worry because I lived far away because I would leave with my product that day, I trusted the word given, I went for a walk in the mall, and when I came back with the information in my head, with the perspective of what had been passed , and I am served in such a dirty way, where two attendants implied that they didn't even know this guy João Vitor, and the manager didn't even look me in the face, saying that if I took the chocolate she would call the security, as if I were one [Edited by Reclame Aqui], only I had paid, they knew I wouldn't be able to go back to that store again, and I had the product paid for It was one of the dirtiest [Edited by Reclame Aqui]s I've ever seen, leaving the pregnant girl wanting, and not being able to buy the product because I left the store very angry, no one would have the blood of a cockroach to feel cheated by people who did not even appear to have a university degree, After I left the store a woman stopped me on the way and gave me a chocolate, she was a customer who had seen what happened and said she felt sorry for me, that even the manager referred to me as an obese person who didn't I needed to eat chocolate As there was no proof, I preferred not to take it forward now I have a copy of all the documents, proof of my purchase, proof of the pix transfer I thought it was absurd for the manager to tell me that she wouldn't give the product to me without the four numbers and that in no way would I be able to get it in that store, that the guy who guided me was not trained, they didn't even know, that for me is [ Edited by Reclame Aqui] from [Edited by Reclame Aqui] and I would like a position from the company regarding my problem.