MEGA Sofá Outlet Santana - São Paulo - SP

Excellent service from the seller Daniela.

Good options and apparently good materials, I just didn't find their payment methods very easy in installments.

I went to the store to do some research and I was enchanted by the Cairo sofa, the saleswoman Daniela makes all the difference in my choice, super friendly, made me feel very comfortable and guaranteed a good price. I'm loving my couch. I recommend!

Hello good afternoon everyone! Another bad experience when buying something in Brazil and needing post-purchase service, unfortunately, it seems that companies with As always, to buy, everything is beautiful, fast and easy! Baaaas when the company gives you a sofa all crooked and you need a replacement, then they make you a fool. Come on... the story is simple. I visited about 6 sofa stores, I liked a model I found at Mega Sofá de Santana at the address: Av. Cruzeiro do Sul, 2160 - Santana, São Paulo - SP, 02030-000 (DO NOT BUY THERE). We negotiated via whatsapp, they gave me a good price and told me that I had to go there the other day until that time to keep the price and etc.... I paid for the sofa in sight. I received the sofa 3 days later, super polite delivery man! When I saw the crooked sofa, I was sorry to make it go down with the sofa again and I know that when a customer doesn't receive the purchase it's a headache for them, I received it and at the same time I sent photos and videos of the sofa to the saleswoman that at the same time, she couldn't do anything for me, she gave me the SAC contact and asked me to send it to them, she even said she would show her manager so he could follow up on the matter. In the end the manager says he didn't know what happened. I was anxious and crazy to enjoy my new sofa, but I couldn't! In order not to run the risk of something happening to him and then they claim that I caused something, I haven't used the couch until today (It's been 2 weeks). The sofa has a tarp on it so nothing happens and they end up not making the switch. I contacted the SAC immediately upon receiving the sofa, I sent photos, videos and audios. Whatsapp online but with a message that they would only return on Ash Wednesday. Wednesday I had to ask for an answer. All the phrases and patterns, nothing personal and with care with the customer, a mechanical service, already totally different from the moment of purchase. They asked me 10 days for a response from the factory and they denied me the right to exchange. I took a response all week and then the 10 days turned into 30 days and then turned into a visit from an upholsterer who would call me in 15 BUSINESS days to set a date to come and see the sofa and after making a report, then the factory would decide whether to exchange it or not the sofa. That is, denying my right to exchange, telling me that I have to send someone within the deadline they want to see what will be done. I bought it to receive at home, I didn't choose the piece, I received it via delivery, I have the right to exchange or even give up the purchase. But they want me to wait for deadlines that go beyond the deadline I have as a consumer to demand a refund. I spoke today (03/11) with the store manager who tried to help me but that nothing can be done, the last answer I sent to the SAC still unanswered and I'm still waiting for a SUPERVISOR to call me, which in this case will already be the fourth person involved in something that should without extremely simple, A QUALITY AFTER SALE!!!! I'm two weeks without a sofa because I'm not going to use something damaged! I've been running after the company for two weeks, instead of receiving calls from them being solicited and showing interest in keeping me as a customer! I still had to buy TABLE, CHAIRS AND BUFFET and I would buy everything there, but after this BAD EXPERIENCE THAT IS NOT OVER, AND I DON'T KNOW HOW IT WILL END! Now I received a call from the Supervisor who, despite being super polite and patient, said that there is really nothing to do, I must wait for the upholsterer and the factory to answer me! I'll just wait a few more days if I'm not going to demand my money back! I had to stress and waste a whole day for someone to help me in a more humane way, but even so, the bureaucracy prevents her from helping me! Then they complain that they are out of customers and that they are losing sales to the internet!

Terrible attendance I went to the store to check the sofa and table that my wife and I were about to buy so far so good… Today on 02/22/22 my wife was negotiating the value to be able to make the payment. there was a salesperson from the Tatuapé store who had given me an amount and we asked for a discount for cash payment and they said they couldn't give it. more we checked in another store of them and they said that they managed to make a value of 5.680.00 in the payment in sight so far so good, everything is forwarded to make the payment. Until the saleswoman Ana called my wife saying that they could not make that discount since the order has already been placed, they were not willing to sell, but soon after the negotiation she asked to speak to the manager who was very arrogant and said that it would not be possible to give this discount, since the order had already been placed, my wife was only going to make the transfer, she tried to contact the first seller but said that he would not give even though he knew that he had spent this amount, he would be able to give the discount that is already done, in the end bad service…. They don't care about the customers,

Terrible service, contact the Tatuapé seller To buy a table and a sofa, it's ok for him to give me the price. I said it was a little high, I asked if I wouldn't have a discount because it was in cash. he said he would see and let me know, he would get a good discount, I didn't close with him because his store was a little far from my house and they would have the same store in Santana. which is closer to me, I called the saleswoman and we started talking, she sent me photos and the values ​​were a little high, So I said that I would not give that value, she said that I would see the manager, he said, I was waiting, and she told me a value of 6 thousand in cash, My Husband went to the store, looked at the sofa and the table, he liked it a lot, arriving at the store he saw the salesman who had answered me first, and he saw my husband, today 22/02 I called her and said, the salesperson who attended my husband I had already talked to him and he had given me the amount much lower than what she wanted, she said that she would see the manager and let me know if it was possible to keep the same amount that he gave me, so far so good, later she called me and said that the manager had authorized the sale and she would have already placed the order, I passed everything as she asked me and I just needed to finish with the payment, when I went to make the payment she called me apologizing saying that the seller from Tatuapé had lied to me saying one thing and was going to give me something else, that amount could not be Done, the manager had not authorized it, and the order was already placed, all that was left was to make the payment, they had no word with what they promised me , I called to talk to the manager of Santana's store he was super rude to me, and didn't give a damn about me…. Terrible service, do not recommend this store