Pet e Vet - PetShop e Veterinária - Belo Horizonte - MG

The veterinarian Jessica is super competent and affectionate with animals, an excellent professional. The bath and cough team demonstrates attention and skill, leaving my puppy always clean and smelling good.

My dog ​​is calm and relaxed with the Pet and Vet grooming and bathing team. The veterinarian Jessica is dedicated and affectionate with the animals and explains in a very didactic way everything that the tutor needs to know about the health of the little animal.

I take care of my babies in the best way and with the greatest professionalism. Best place!!

Best place to take your four-legged BB, super polite, careful, comes back with super fur, mega hydrated, happy, I love it

Excelent reception! A lot of affection with our little animals and professionalism. HIGHLY recommend!

Dr Jessica is a loving person, super careful, trustworthy, she took very good care of my children, I became a client.

I would like to thank the entire Pet and Vet team. For the excellent service. My Persian Kitten (exotic) and my Border Collie came home WONDERFUL, In addition to the super professional team, the products used are of great quality !!!!!. Thank you for everyone's love and care! I trust with my eyes closed ?❤️?

On the 12/05th, my mother took our kitten Iushi to shave at PET & VET with Dr. Jessica. It's worth remembering that it wasn't the first time she shaved Iushi and she already knew that he doesn't like noise and strange strangers. Therefore, to be able to shear it, special care is required. That said, the professional accepted the service, started the procedure and when she was scratched she was given the right to return the cat in the state in which the photos show. An ABSURD disrespect to our kitty. Dr. he already delivered it to us inside the transport box so that we would only see the result when we got home. And as you can see in the video, she didn't bother to remove the hairs that were dragging on the floor. The impression is that when she was scratched, she got angry and threw the cat the way it was in the transport box and returned it. I immediately tried to contact Dr. Jessica over the phone, who at no time apologized to me for what happened. She told me that to finish the clipping she would have to pay 300 reais (230 for anesthetizing, with risk of death, and 70 for clipping). When I found that treatment on her part to be a total disrespect for the customer and lack of professionalism, I still had to hear that my kitten could make her angry, that she has to take care of her and the employees first and that I was trying to take advantage of over the situation. When saying that he would not accept that situation and would go to court, he still accused me of threatening her. But right away, he said he would settle the situation with her partner. I received a contact from Hugo who said he would resolve the situation with a partner clinic (outsourcing a problem they created) that had the structure to shave my cat, admitting that PET & VET does not have this structure. They referred me to “Dr. Animal” that cannot answer me and then to the “Animal Reference”. They assured that they had everything right and as an apology it would all be on account of PET & VET. At Clínica Referência Animal, they were shocked by the condition that our kitten was given to us and stated that no one from PET & VET had agreed ANYTHING with them. Finally, we were treated well there, our kitten was shorn without the need for anesthesia, in addition to cutting his nails. We paid for the service (which was even cheaper) as it was never our intention to take advantage of anyone. However, it turned out that their solution was just to give us the phone number of another clinic. As proof of good faith, I still waited for some contact from PET & VET before writing this complaint. Something like: “Did everything go well there?” “Did you manage to shave your kitten?” But I didn't get any kind of show of concern from them. I hope that in the public response to this complaint, they will be sincere to at least remember that there is a code of ethics in the profession and admit they made a mistake and apologize. I say sorry because it's the LEAST I expected, and I still wait for the situation. RESOLUTION No. 722 of the Federal Council of Veterinary Medicine: Art. 1st Exercise the profession with the utmost zeal and the best of your ability. Art. 3. Strive to improve animal and human health conditions and standards of veterinary medical services. Art. 4th In professional practice, use humane procedures to avoid suffering and pain to the animal.