Sonho e Sono Colchões - Rio de Janeiro - RJ

The sale was great, super polite attendants. But the delivery and after-sales service were horrible. After 3 delivery attempts (due to gross errors by the team) we were unable to succeed, as supervisor Assis informed us that it was better to cancel as they would not be able to meet the sale. More than 30 days and my wife and I are without a bed. To complete the "beautiful experience" the logistical supervisor hung up the phone in my face when I requested the cancellation of the purchase (terrible). Good luck to those who choose this brand.

Excellent service, with due clarification regarding the products presented. And scheduling the delivery within the stipulated time. I bought it on Saturday, 11/13 and will already be delivered tomorrow, 11/18/21. Now all that's left is to certify day-to-day the quality experienced at the time of purchase.

When I bought the mattress in October 2020 I was not even attended to at the store. I took my doubts about the mattress I needed. Not too hard and not too soft. I opted for the sealy mattress (I think that's how they spell it). I went to the store once and analyzed the mattress and did not close it. I researched some more and again I went to the store again and tested the mattress again, before closing the purchase. Alright, after being tested for 2x, I closed the purchase. If I'm not mistaken, the seller's name was Ishmael. I was very well attended by him and all doubts resolved. I bought the queen size mattress at a good price. Then I was informed that I would have a 1 year warranty from the mattress manufacturer! Ok, blz!! THERE… IT'S THAT LESS THAN 1 YEAR LATER THE MATTRESS BEGAN TO SHOW SAKES. I started having a bad night's sleep and getting up all broken. My wife who is also lighter than me, started to report the same pains. Okay, fine, but something was wrong. I weigh 108kg and my wife 68kg. Because I'm heavier, the mattress shouldn't sink or she shouldn't feel so broken when she wakes up, because it's lighter than me and according to the seller at the time of purchase, this mattress supports 150kg on each side. In August/2021 things got worse. And at the beginning of September I made contact with the store reporting the problems and I come here to make one thing clear for all of you: EVERYONE JUST WANTS TO SELL AND IT'S LITTLE FINDING FOR AFTER SALES. I made contact with the store, reporting all the problems I was facing and the store started asking me to take pictures of the invoice, mattress label and tmb of the “sunken” area. And behold…. The test I was asked to check for sag was to take pictures of the mattress with a “wood” on top that would exemplify the sag. Look, so as not to get an evaluation longer than it already is, summary for you guys: DON'T BUY! Pray not to have problems, because if they do, they will have a headache. And how many pictures I took, how many videos I took. And it was about 3 times that it was asked. I got in touch 1 time, then I got in touch the second time, and the third time I was attended by another seller and had to explain the whole situation again, even giving my order number and invoice. My warranty ended on 10/30/2021 and today is 11/23/2021 and so far, my problem has not been resolved. The last contact through the store's WhatsApp was informed that the manufacturer had sent my mattress to the shed, but they sent a double-size mattress, the bandstand would be the queen size. As I said: my warranty period has expired, but my protocol has been opened before it expires and so far nothing. To sell, everyone wants to sell and put money at the till, but you have to know that unforeseen events happen and the customer is important. I no longer recommend this store to acquaintances or relatives, because in case there is any problem, only God knows how long it will take to solve it, and if it does! I leave this assessment here to serve as a warning to other people, to be careful and already know how the store acts in this type of situation. I texted the store again today and they only read my message and didn't respond. So, if they solve my problem, I remove this one in the evaluation and put another one reporting the happy ending, if not, until then, you'll have this bad evaluation here on the platform! If it's still not resolved, I'm going to make a formal complaint in the claim here and then I'm going to consumer.gov and then procon! I don't stay at the loss. I paid a good price but it wasn't cheap!!

First, I want to highlight the excellent service provided by the seller Marco da Sonho e Sono da Vila da Penha, the mattresses sold are top quality. I suppose that in the other stores it is also the same service, but the service of the seller Marco won us over, we were very comfortable choosing and all our doubts were explained. Congratulations to Sonho e Sono for the extremely high quality products and excellent service from the front team, which is the company's business card. I highly recommend.

My wife bought the bed on Thursday of the 13th, seller informed that delivery would be on Saturday. In fact came Saturday, with some problems. Now the store cannot tell when the exchange will be made. They don't get in touch, my wife always has to ask… payment was made in cash, by pix. Everything quickly, but now that it's for exchange, there's no position. Single bed (box + mattress)

I am VERY regretful of having bought a box bed + headboard, I was supposed to have arrived on 12/30/21, as they gave me 15 working days, that is, the calendar days were not used to check the product's defect, only on the day of delivery! If it was a serious company, I would have streamlined the fds because the error was from the factory, they scheduled for today 01/04/22 I wasn't even supposed to wait for delivery during business hours because once again my routine was broken, they didn't care if with the inconvenience caused to me I had a place to sleep. I don't recommend.??

I bought a trunk at the store at the Iguatemi mall, and after receiving it, when I was making the bed, on the same day of delivery, I identified that there was a defect in it. I got in touch with the store and the SAC, but they didn't want to make the exchange or fix the defect through the warranty. And they even sent the chest with missing parts. I will never make the purchase again at this store.