Atacadão Del Castilho Madeiras - Rio de Janeiro - RJ

I was very well attended, by the salesman Jair. Shop with varieties in products for joiners.

When you come in pretend they are not seeing you, without management (unattended establishment), 3 are sitting at tables the operandi modes is the LITTLE CASE with the visitors, after you almost beg for service, they give you the information in a hurry to dispatch you soon . If you need wood, go there, but it's ready.

Since Saturday I sent this complaint in the two e-mails I have from the store and no one responded or CERTAINLY brought it to the attention of the management or the owners. Today I called again asking for my invoice, and asked Michele who sent me the note, to pass it on to the owners of the Store, because if I didn't do it, I would do anything to get it, even if it was by posting on complaints websites, in order to seek transparency and improvements in attendance at this place. Dears, good morning! In order to improve the service of the Store and, in order to ensure that other customers do not feel embarrassed or pay to receive rudeness, I make my scores. Congratulations Henrique for being professional and human with your neighbor, mainly for knowing how to solve problems looking for practical and quick solutions. I want to thank manager Henrique who was unique in his service and looked at the side of the company, but the client, having empathy, solutions and clarity in his service. May God bless you richly and abundantly for your work with excellence and empathy. HOWEVER, if it depended on some professionals in your store I would not buy Nela, dry sellers and broncos, and rude and rude couriers. They made it clear to me that it is a FAVOR MY TO BUY IN THIS STORE, and I tell you, thank God I gave up on 4 more wooden doors. I did not receive an invoice, I was not informed of it and in the delivery, in addition to being rude, no one wanted to talk to me, what do you mean? I am the customer, I purchased and paid for the product and wanted clarification, can't I? Shouldn't I? There were 4 people in the delivery and no one wanted to speak, only Mr. PEDRÃO who agreed to speak after I said I was at the behest of Henrique (manager), and who, by the way, explained the reason for not leaving any documents / papers at the door delivery, and that I would take my invoice request to the responsible person to the office. I believe that the invoice should be an obligation and not a request, however, I did not receive the invoice and called on Monday, 09/24 to request the same, because otherwise, if I were waiting, I would be forever, as it does not seem be habitual. INTEGRATED TEXT REQUEST ME BY E-MAIL. “Motivation is the master key to any goal we have in life. With motivation we go anywhere and build the paths, we believe and we look for opportunities. Therefore, stimulating it and supplying it with small positive and goal-oriented events is an excellent personal and organizational resource for achieving success. ” The statement of Carla Caligiorne, master coach and organizational consultant with a background in psychology, is to emphasize that the crisis is a challenge, but as we are somehow always involved in some, of lesser or greater consequence, “it is an illusion to expect linearity in life and have expectations that stability is our best scenario. Life is permanent change and requires courage and creativity to overcome the challenges of the crisis ”. For this reason, he warns, it is important that professionals identify and foster their personal motivation to extract the best from themselves and that the organization at the same time creates incentives for employees to be involved with the company's objectives and to raise the level of participation and commitment, and the performance of each professional to achieve better results in the face of adversity. Certain of understanding. No further., Rafaela Elisa

They do not answer us either by ZAP or on the phone ... Very difficult to communicate ... I sent a message from early October until today they did not answer or answer the phone. I'm sorry ... But my impression about the store is the worst possible.

This morning I went to buy 3 doors in the store, (FIRST CLAIM) when I went to the place of withdrawal, and immediately I did not know who to turn to, I identified a man in red (CASSIANO) sitting at the table and moving some papers, I interpreted that it was a client because it was the only one that was not in uniform. When I got in touch with a client he informed me that it was to appeal to this man in red (CASSIANO), I was surprised, because I stayed for a few minutes in front of him with a paper in his hand and he did not even say, "Good morning, have you been taken care of? " SECOND COMPLAINT, I parked my car outside in front of the shop, where there is a very clear sign "PARKING DEDICATED TO CUSTOMERS", the other man who went to get my doors asked where it was supposed to be placed, I politely told the car to he just dropped my doors and left, yes he turned literally and left, did not inform me if it was to enter the car, or if he was going to take it away, an incredible lack of EDUCATION of that gentleman, dropped my stuff as if I was asking a favor for it, but I did not ask anyone's favor, I simply paid for the service. Because at the time I did not understand, I still spent about 3 minutes awaited his return, that's when I fell in the real and I even went to take the doors. THIRD CLAIM I returned to the store and informed my salesperson who the manager was, and to my surprise was the man in the red shirt (CASSIANO), but when reporting on the ill-will and bad education of the gentleman who left the door, the CASSIANO manager was super coarse with me, said that he was also working and loudly said that he had warned that it was to enter the car, I made it clear to him that I WAS NOT ASKING FOR ANYONE AND I HAD PAYMENT, he continued to speak in a non-elegant way , unprofessional and super rude, SPEAKING IN VOICE WHERE EVERYBODY COULD HEAR. I treat everyone very well, on Tuesday even I bought almost 10 thousand REAIS of material, the seller promised me for Wednesday, the material arrived only on the fifth but still arrived missing, but the salesman Marcio, a SUPER EDUCATED and PROFESSIONAL guy explained to me the problem, no matter how much it happened, I did not treat anyone badly, so why did Mr. CASSIANO want to impose himself on me publicly? It's only because I went to complain to him of another employee, THERE IS NO SITE IN SOME At last is a lamentable a store of this size, make the cassiano manager as manager, for me the same is far from having a professional attitude Att

For a wholesaler I think things should be cheaper , something I have not seen there , normal values ​​to a supermarket ?

There are phones, whatsapp, but forget it. Nobody answers you. And when they answer the call, they hang up at the same time. If you want, you have to go there and still beg for assistance.

Glad I read the reviews before going, sellers are hardcore.