Avis Aluguel de Carros - Fortaleza - CE
3.5/5
★
based on 8 reviews
Contact Avis Aluguel de Carros
| Address : | Pinto Martins – Fortaleza International Airport - Av. Senador Carlos Jereissati, 3000 - Serrinha, Fortaleza - CE, 60741-900, Brazil |
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| Phone : | 📞 +8787 | ||||||||||||||
| Postal code : | 60741-900 | ||||||||||||||
| Website : | https://www.avis.com.br/ | ||||||||||||||
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Ítalo Moura on Google
★ ★ ★ ★ ★ Péssimo atendimento, na hora de alugar e fácil, mais na hora de devolver perderam meu contrato, foram busca cópia em outro local, quase perdi minha passagem, livro consumidor fica escondido, atendente ignorante, pedi numero para fazer reclamação(sac ou suporte) ,ele disse que não tinha, Achei Internet e nao tem atendimento nem suporte no fim de semana.
 Very poor service, at the time of renting and easy, more at the time of returning, they lost my contract, were looking for a copy elsewhere, almost lost my ticket, consumer book is hidden, ignorant attendant, asked for a number to make a complaint (sac or support), he said he did not have it, I found the Internet and he did not have any service or support during the weekend.
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Lucas Molinari on Google
★ ★ ★ ★ ★ Muy buena experiencia. Alquilamos un vehículo marca Chevrolet (Logan) por una semana y nos encantó el servicio. Muy buen precio, el trámite es rápido y el lugar está bien ubicado. Súper recomendable.
Very good experience. We rented a Chevrolet brand vehicle (Logan) for a week and we loved the service. Very good price, the process is fast and the place is well located. Super recommended.
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Eduardo Akira Watanabe on Google
★ ★ ★ ★ ★ Na retirada tudo OK. Entretanto espere pelo menos 1 hora para devolver o carro. Após a devolução na garagem fora do aeroporto vão lhe entregar o checkpoint para "dar baixa" no mesmo guichê do salão de desembarque, enfrentando a mesma fila de quem vai pegar o carro.
On withdrawal all OK. However, wait at least 1 hour to return the car. After the return in the garage outside the airport will be given the checkpoint to "check out" in the same ticket hall, facing the same queue of who will take the car.
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Marcelo Servidone on Google
★ ★ ★ ★ ★ Após uma hora de espera no guichê BUDGET do aeroporto de Fortaleza pelo atendimento fomos informados que a reserva feita em 19/03/2018 não poderia ser realizada por RESTRIÇÃO JURÍDICA.
Deixando totalmente sem atendimento e sem informação, à mercê de disponibilidade de outras locadoras.
Atendimento lastimável
Senão dizer péssimo
Eu deveria pedir respostas somente por e-mail. Falei “atendimento” no balcão por Paulo, falei com a supervisão ANA PAULA, e por telefone com Neide -SAC
Resposta da Avis/Budget:
Boa tarde Sr Marcelo,
De acordo com as normas da empresa, o Sr possui um processo no COMPROT, esse foi o motivo da locação não ter sido liberada.
Sinto o transtorno.
Minha tréplica:
Roberto Pereira / Fleet Administration Coordinator
Avis Budget Group Brazil
Antes de me responder, você deveria ter visto todo o conteúdo do processo, ou seja, conforme anexo, isso já está ARQUIVADO desde 09/03/2018.
Mesmo assim, não vejo o que motivou o bloqueio de minha reserva feita dia 19/03/2018, ou seja, 10 dias após o ARQUIVAMENTO.
O mínimo que sua empresa deveria fazer, baseado em sua norma interna, era ter cancelado minha reserva logo em seguida, e não deixar eu descobrir aqui após viajar 3.000 km e esperar 1:30h o atendente Paulo me falar que não podia liberar o carro.
Ele simplesmente me deu um cartão com seu e-mail para pedir explicações.
Absurdo isso que aconteceu, perdi reservas de traslado no meu destino final, perdi muito tempo, passei vergonha perante outros clientes na fila, quase não consigo outro carro em seu concorrente, no no qual fui atendido com brevidade e sem constrangimento.
After an hour of waiting at the BUDGET window at Fortaleza airport for assistance we were informed that the reservation made on 03/19/2018 could not be made by LEGAL RESTRICTION.
Leaving totally unattended and without information, at the mercy of availability of other rental companies.
Regrettable service
If not to say terrible
I should only ask for answers by email. I said “attendance” at the counter by Paulo, I spoke with ANA PAULA supervision, and by phone with Neide -SAC
Reply from Avis / Budget:
Good afternoon Mr. Marcelo,
According to the company's rules, you have a process at COMPROT, which was the reason the lease was not released.
I feel the disorder.
My rejoinder:
Roberto Pereira / Fleet Administration Coordinator
Avis Budget Group Brazil
Before answering me, you should have seen the entire content of the process, that is, as attached, this has been ARCHIVED since 03/09/2018.
Even so, I don't see what motivated the blocking of my reservation made on 03/19/2018, that is, 10 days after the ARCHIVING.
The least your company should do, based on your internal policy, was to have canceled my reservation right away, and not to let me find out here after traveling 3,000 km and waiting 1:30 am for the attendant Paulo to tell me that he could not release the car.
He simply gave me a card with his email to ask for explanations.
Absurd what happened, I lost transfer reservations at my final destination, I lost a lot of time, I was embarrassed in front of other customers in the queue, I almost can't get another car at their competitor, in which I was served quickly and without embarrassment.
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Julio Braga on Google
★ ★ ★ ★ ★ Já aluguei carro na Avis. Já foi bom e prático. Na minha última experiência, foi horrível, pois paguei o aluguel pelo site, ao chegar na loja do Aeroporto para retirar o veículo, fui informado de teria que pagar o caução. O cartão não aprovou, tentei pagar no débito ou dinheiro e não aceitaram e ainda me orientaram a cancelar a locação. Fiz o que me foi orientado e ficaram com 25% do que eu havia pago. Só recebi ressarcimento de 75%. Não concordo pelo fato de eu ter dado opções de pagamento e eu não queria cancelar, eu estava ali para pegar um veículo que eu já havia pago pela internet. Fica aqui meu protesto.
I already rented a car at Avis. It was good and practical. In my last experience, it was horrible, as I paid the rent for the site, when I arrived at the airport store to remove the vehicle, I was informed that I would have to pay the deposit. The card did not approve, I tried to pay in debt or money and they did not accept and they even directed me to cancel the lease. I did what I was told and they got 25% off what I had paid. I only received reimbursement of 75%. I do not agree that I gave payment options and I did not want to cancel, I was there to pick up a vehicle that I had already paid for on the internet. Here's my protest.
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Richardson Lucena on Google
★ ★ ★ ★ ★ Péssima locadora, alugamos um carro em Portugal para ser coletado na unidade de Marquês de Pombal, no entanto devido o cartão que cadastramos inicialmente não ter sido aceito no momento, a atendente muito mal educada, e sem nenhum respeito ao cliente não facilitou e praticamente nos expulsou na loja. Pretendemos judicializar o caso contra a Avis no Brasil por danos materiais e moral, por constrangimento, atrapalhar o momento de férias, gerando enormes transtornos.
Poor rental company, we rented a car in Portugal to be collected at the Marquês de Pombal unit, however due to the card that we initially registered was not accepted at the moment, the very rude attendant, and without any respect for the customer did not facilitate and practically us. kicked out at the store. We intend to judicialize the case against Avis in Brazil for material and moral damages, embarrassment, disrupting the vacation time, generating huge inconvenience.
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Ernst Suldinger on Google
★ ★ ★ ★ ★ Legal
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H Andersson on Google
★ ★ ★ ★ ★ Go about 1 hour earlier than you normally do when going to return at the airport and expect to be one hour later when picking up.
Have been to avis all over the world and this is perhaps one of the most time consuming experiences I’ve had. Took me over 1 hour to return the car, the strange thing is that this seems to be working as normally. Copying papers, printing, signing, etc... crazy. Also the staff could barely speak english, come on - this is rental car service at an international airport.
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