C.R.O. Eye Hospital - Guarulhos - SP
3.1/5
★
based on 8 reviews
Contact C.R.O. Eye Hospital
| Address : | C.R.O. Eye Hospital - R. Santa Conceição, 51 - Vila Progresso, Guarulhos - SP, 07095-130, Brazil |
| Phone : | 📞 +87777 |
| Postal code : | 07095-130 |
| Website : | https://hospitaldeolhoscro.com.br/ |
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Edilene Martins on Google
★ ★ ★ ★ ★ É muito desorganizada, a cirurgia era as 13h30, foi realizada as 17h00 e ainda não tirou o calazio por 2x seguida, a eficiência não existe, agente passa por um momento delicado, esperando o sucesso no resultado e se decepciona.
 It is very disorganized, the surgery was at 1:30 pm, it was performed at 5:00 pm and the chalazion has not been removed twice in a row, efficiency does not exist, we go through a delicate moment, waiting for success in the result and are disappointed.
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BaTaTa_ tata on Google
★ ★ ★ ★ ★ Fui nesse local com minha avó, pois o olho dela estava irritado, chegando la foi 2 horas esperando atendimento, dps falaram q o doutor iria atender embaixo, mas chamou encima, e la vamos nos subindo a escada pra ser atendidas la encima sendo q era embaixo, chegando la esperamos mais 3 pessoas na frente q nao estava na frente, passamos com o doutor celso, pessimo atendimento, alem de debochado, foi ignorante, se quererem atenção, rapidez e atendimento bom sem ignorancia, não vão nesse local!!!!!
I went to this place with my grandmother, because her eye was irritated, arriving there, it was 2 hours waiting for care, dps said that the doctor would answer downstairs, but he called upstairs, and there we went up the stairs to be answered there, being that it was downstairs , when we got there, we waited for 3 more people in the front who were not in the front, we passed with Dr. Celso, very bad service, besides being debauched, he was ignorant, if you want attention, speed and good service without ignorance, don't go to this place!!!! !
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Luana Anjos on Google
★ ★ ★ ★ ★ Péssimo atendimento, vc agenda um exame com horário, pedem pra chegar 30 minutos antes, e vc fica aguardando mais de 1 hora pra ser atendido! Total falta de respeito com cliente.
Terrible service, you schedule an exam with a time, they ask you to arrive 30 minutes earlier, and you wait more than 1 hour to be seen! Total lack of respect for the customer.
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Gustavo Andrade on Google
★ ★ ★ ★ ★ Cobram 300 reais para fazer 1 exame de vista! Isso é um absurdo, vão na viva óculos no centro, lá é de graça. Deveriam ter vergonha de serem abusivos em relação a preço! Sempre passei lá, agr q sei q estava pagando de trouxa não vou mais
They charge 300 reais to take 1 eye exam! This is absurd, go to the viva glasses in the center, there it is free. They should be ashamed of being abusive about price! I've always been there, now I know I was paying for it, I'm not going anymore
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Chris Bonini on Google
★ ★ ★ ★ ★ Clínica bagunçada! NÃO ATENDEM NO HORARIO, marcam com um oftalmo, outro q atendem... Atendentes recepção tbem sem paciência... E ainda o tal do BRUNO q é o responsável, nunca está! Ou seja, não tem responsável na clínica para reclamar! Ou vc vai embora ou se submete a atrasos dele. LAMENTAVEL, pretendo não + voltar, quem dirá recomendar!!!
Messy clinic! THEY DON'T ATTEND ON TIME, they make an appointment with an ophthalmologist, another one who attends... Reception attendants are also impatient... And yet the guy BRUNO who is responsible, never is! That is, there is no person responsible at the clinic to complain! Either you leave or you submit to his delays. SORRY, I don't intend to + come back, let alone recommend!!!
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Edna Oliveira Santos on Google
★ ★ ★ ★ ★ NUNCA MAIS VOLTO NESSE LUGAR HORRIVEL E DESUMANO, DIA 06/06/22 FUI LEVAR MEU BEBE DE 1 ANO NA EMERGENCIA, AS ATENDENTES SÃO SUPER GROSSAS TODAS AS 03, NÃO TEM EDUCAÇÃO PARA FALAR COM AS PESSOAS NÃO SÓ COMIGO MAS COM MUITAS PESSOAS IDOSAS QUE ESTAVA NO LOCAL E EU PRESENCIEI, TRABALHO COM O PUBLICO TB E SEI MUITO BEM QUE TEMOS DIAS RUINS, MAS NÃO DEVEMOS DESCONTAR NOS PACIENTES COM DUVIDAS, ACHANDO QUE O PACIENTE TEM O DEVER DE SABER COMO FUNCIONA A CLINICA, MAS ENFIM NO MEU CASO DEMOREI 40 MIN ESPERANDO PARA ABRIR A FICHA DO MEU FILHO, ELE ESTAVA TODO ENJOADO CHORANDO GRITANDO NA CLINICA E NINGUEM DEU ATENÇÃO , OS MEDICOS PARAVAM TODA HORA DE CHAMAR OS PACIENTES MUITOS DESISTIRAM DE SER ATENDIDO E FORAM EMBORA, SÓ NÃO FIZ O MESMO PQ MEU FILHO PRECISA URGENTE DE ATENDIMENTO 2 HORAS DEPOIS E NADA DELE SER ATENDIDO TIVE QUE INVADIR A SALA DA MEDICA E PEDIR PELO ATENDIMENTO IMEDIATO DO MEU FILHO POIS ELE ESTAVA CHORANDO A TEMPOS E NINGUEM TOMA PROVIDENCIA É UMA DESORGANIZAÇÃO TOTAL A CLINICA SÓ TEM NOME, POIS OS FUNCIONARIOS SÓ PELA MISERICORDIA, FIQUEI ATE COM DÓ DE UM SENHOR QUE SAIU DE LA ATE DESNORTEADO PELA IGNORANCIA DA ATENDENTE, A CLINICA DEVERIA INSTRUIR MELHOR SEUS FUNCIONARIOS, POIS SE O CLIENTE ESTA LA, É PQ O MESMO NÃO ESTA BEM, PRA SAIR DE LA MAL TRATADO NINGUEM MERECE, FALTA DE RESPEITO COM O SER HUMANO. NÃO INDICO A CLINICA PRA NINGUEM.
I WILL NEVER GO BACK TO THIS HORRIBLE AND INHUMAN PLACE, ON 06/06/22 I WENT TO TAKE MY 1-YEAR-OLD BABY TO THE EMERGENCY, THE ATTENDANTS ARE SUPER RUDE EVERY 03, THEY HAVE NO EDUCATION TO TALK TO PEOPLE NOT ONLY TO ME BUT TO MANY ELDERLY PEOPLE WHO WAS AT THE PLACE AND I WATCHED, I WORK WITH PUBLIC TB AND I KNOW VERY WELL THAT WE HAVE BAD DAYS, BUT WE SHOULD NOT DISCOUNT PATIENTS WITH DOUBTS, THINKING THAT THE PATIENT HAS A DUTY TO KNOW HOW THE CLINIC WORKS, BUT IN MY CASE IT TOOK 40 MIN WAITING TO OPEN MY SON'S FILE, HE WAS ALL SICKLY CRYING SCREAMING IN THE CLINIC AND NO ONE PAID ATTENTION, THE DOCTORS STOPPED ALL THE TIME TO CALL THE PATIENTS, MANY GAVE UP AND LEFT, I JUST DIDN'T DO THE SAME BECAUSE MINE SON NEEDS URGENT ATTENDANCE 2 HOURS LATER AND NO ONE HAS BEEN ATTENDED I HAD TO INVADE THE MEDIC ROOM AND ASK FOR THE IMMEDIATE ATTENDANCE OF MY SON BECAUSE HE WAS CRYING FOR A LONG TIME AND NO ONE TAKES CARE IT IS A TOTAL DISORGANIZATION TO THE CLINIC IT ONLY HAS A NAME, BECAUSE THE EMPLOYEES JUST FOR THE MERCY, I WAS EVEN SORRY FOR A MAN WHO LEFT THERE UP TO BE DISTURBED BY THE IGNORANCE OF THE ATTENDANT, THE CLINIC SHOULD EDUCATE ITS EMPLOYEES BETTER, BECAUSE IF THE CLIENT IS THERE, IT IS BECAUSE THE SAME IS NOT IT'S WELL, TO LEAVE LA BADLY TREATED NO ONE DESERVES IT, LACK OF RESPECT FOR THE HUMAN BEING. I DO NOT RECOMMEND THE CLINIC TO ANYONE.
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Brenda Guedes on Google
★ ★ ★ ★ ★ Minha mãe fez uma cirurgia de Pterígio no dia 19 de Maio, o mal atendimento começou desde o balcão da recepção, a moça foi super ignorante e debochada apenas pra explicar que era pra atravessar a rua pra esperar a chamada no painel de lá, pois lá não tinha cadeiras pra sentar. O segundo é os médicos e enfermeiros que não dão informações, não querem explicar nada e ainda você tem que ficar COBRANDO pra eles falarem qual é os cuidados pós cirúrgicos, o enfermeiro da unidade cirúrgica não soube informar. Espero que qualifiquem melhor o atendimento pois é um hospital importante, marcam muitas cirurgias para o mesmo dia depois querem tratar os pacientes nas pressas!
My mother had a pterygium surgery on the 19th of May, the bad service started from the reception desk, the girl was super ignorant and mocking just to explain that it was to cross the street to wait for the call on the panel there, because there There were no chairs to sit on. The second is the doctors and nurses who do not provide information, do not want to explain anything and you still have to CHARGE them to talk about post-surgical care, the nurse at the surgical unit was unable to inform. I hope they qualify the service better because it is an important hospital, they schedule many surgeries for the same day, then they want to treat patients in a hurry!
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Miriam Terezinha de Paula on Google
★ ★ ★ ★ ★ Falta de respeito com a pessoa idosa. Trouxe meu pai, de 87 anos para um consulta pós cirurgia e após passar pela recepção fomos encaminhados para o 1° andar. Após fazerem a ficha, nós encaminharam para o 3° andar. Depois de esperar mais um tempo, meu pai foi chamado pelo monitor, pra ir aoe1° andar, na pré consulta. Chegando lá, fui questionar na recepção e a atendente disse que marcou errado e que para o médico dele, não era necessário passar pela pré consulta e pediu para que voltássemos ao 3° andar. Chegando lá ficamos aguardando um bom tempo e vendo pessoas mais jovens que ele, sendo atendidas na frente. Fui até a recepção, no 1° andar, questionar sobre o atendimento preferencial (definido em lei) que não estava sendo cumprido e a recepcionista, que já havia errado antes, me disse que isso era conduta médica uma vez que o médico consegue visualizar a idade do paciente no computador dele. Desrespeito total!
Lack of respect for the elderly. I brought my 87-year-old father for a post-surgery consultation and after going through the reception we were taken to the 1st floor. After completing the form, we were forwarded to the 3rd floor. After waiting a little longer, my father was called by the monitor to go to the 1st floor for the pre-appointment. When I got there, I went to the reception to ask questions and the attendant said that the appointment was wrong and that for his doctor, it was not necessary to go through the pre-appointment and asked us to go back to the 3rd floor. When we got there, we waited a long time and saw people younger than him being served at the front. I went to the reception, on the 1st floor, to ask about the preferential service (defined by law) that was not being fulfilled and the receptionist, who had already made a mistake before, told me that this was medical conduct since the doctor can visualize the patient's age on his computer. Total disrespect!
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