Edwin van Eijk - Belo Horizonte - MG
1.9/5
â
based on 8 reviews
Contact Edwin van Eijk
| Address : | Edwin van Eijk - R. Padre Pedro Pinto, 479 - Venda Nova, Belo Horizonte - MG, 31510-000, Brazil |
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| Phone : | đ +889 | ||||||||||||||
| Postal code : | 31510-000 | ||||||||||||||
| Website : | http://www.medicarevendanova.com.br/ | ||||||||||||||
| Opening hours : |
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Josiane Souza on Google
â â â â â Equipe atenciosa e educada, porĂ©m a clĂnica tem difĂcil acesso Ă cadeirante tanto no embarque/desembarque, quanto na rampa de acesso ao Raio X (muito Ăngreme e extensa, com piso escorregadio para quem estĂĄ descendo segurando a cadeira de rodas. Muito propenso a acidente).
 Attentive and polite staff, however, the clinic has difficult access to wheelchair users both on boarding/disembarkation and on the X-Ray access ramp (very steep and extensive, with a slippery floor for those who are descending holding a wheelchair. Very prone to accidents ).
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Deyzi Rocha on Google
â â â â â Estou dando 1 estrela, porque nĂŁo consigo dar 0.
A telefonista parece uma cavala (sem ofensa ao animal) de tĂŁo bruta.
NĂŁo tive coragem nem de agendar o atendimento.
Verifiquem o nĂvel do funcionĂĄrio que vcs colocam para atender, pois eles sĂŁo o primeiro contato com o cliente, o cartĂŁo de visita de vcs.
I'm giving 1 star because I can't give 0.
The operator looks like a mackerel (no offense to the animal) she is so gross.
I didn't even have the courage to schedule the appointment.
Check the level of the employee you put to serve, because they are the first contact with the customer, your business card.
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LĂlian Norberta on Google
â â â â â VocĂȘs poderiam colocar atendentes especĂficas para atender o telefone, a primeira vez fiquei 12 minutos esperando ser atendida, atenderam e desligaram a ligação. agora estou aqui esperando novamente e jĂĄ tem 8 minutos de espera, um absurdo isso.
Falta de compromisso com os clientes
Hoje dia 15/03/2022 vim fazer meu exame e a moça simplesmente falou que o médico não faz, sendo que quando marquei enviei o pedido pelo WhatsApp, tive que esperar um bom tempo para o médico autorizar a fazer o exame. como disse antes falta de compromisso e respeito com o cliente.
You could put specific attendants to answer the phone, the first time I spent 12 minutes waiting to be answered, they answered and hung up. Now I'm here waiting again and there's already 8 minutes on hold, that's absurd.
Lack of commitment to customers
Today 03/15/2022 I came to do my exam and the girl simply said that the doctor doesn't do it, and when I made the appointment I sent the request via WhatsApp, I had to wait a long time for the doctor to authorize the exam. as I said before lack of commitment and respect for the customer.
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Gleice Mariane on Google
â â â â â Estou desde cedo tentando contato com a clĂnica, mas ninguĂ©m atende telefone ou responde WhatsApp. Um descaso total com quem procura os serviços do estabelecimento!
Se o âprimeiro atendimentoâ Ă© assim, tenho medo quando conseguir marcar uma consulta.
NĂO RECOMENDO!
I've been trying to contact the clinic from an early age, but no one answers the phone or responds to WhatsApp. A total disregard for those looking for the services of the establishment!
If the âfirst visitâ is like this, I'm afraid when I get to make an appointment.
I DO NOT RECOMMEND!
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Iasmin Andrade on Google
â â â â â Doutor Robson excelente mĂ©dico.
Recepção uma bagunça,liguei duas vezes confirmando uma data para retorno,inclusive um dia antes de ir ao local ,confirmaram.
Chegando lĂĄ simplesmente disseram que nĂŁo era naquele dia ,mas eu havia deslocado de longe para voltar sem consultar ,expliquei atĂ© que me liberaram para ter a consulta com o mĂ©dico ,o mesmo me passou alguns pedidos e me disse marca nessas datas especĂficas,ao ligar no local para marcar demora absurda para ser atendida e ainda ouvir questionamentos do tipo estĂĄ cedo para ele ter solicitado o exame,vĂĄrias outras burocracias.
Organização Recepção 0.
Doctor Robson excellent doctor.
Reception a mess, I called twice confirming a date for return, including the day before going to the place, they confirmed.
When I got there, they simply said it wasn't that day, but I had traveled a long way to return without consulting, I explained until they released me to have an appointment with the doctor, he gave me some requests and told me to make an appointment on those specific dates, when calling at the place to schedule an absurd delay to be attended and still hear questions like this, it's too early for him to have requested the exam, several other bureaucracies.
Organization Reception 0.
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Sandra Regina Pereira on Google
â â â â â Para fazer exame de Raio X a experiĂȘncia nĂŁo foi boa. Informaram.que o atendimento Ă© por ordem de chegada e que começava atender as 8h. Cheguei bem cedo para ser a primeira, no entanto o pessoal do raio X atrasou muito, nĂŁo chegaram.no horĂĄrio. Falta de compromisso com o cliente.
To take X-Ray the experience was not good. They informed that the service is on a first-come, first-served basis and that it started at 8 am. I arrived very early to be the first one, however the X-ray people were very late, they didn't arrive on time. Lack of commitment to the customer.
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Josemeire Alves on Google
â â â â â PĂ©ssimo atendimento via telefone e WhatsApp para agendamentos devido Ă demora (esperei mais de 3 dias!!!). Tentando agora um cancelamento de consulta desde ontem, sem sucesso. O atendimento dos mĂ©dicos Ă© muito bom. A logĂstica Ă© realmente pĂ©ssima, a despeito do esforço das atendentes.
Bad service via phone and WhatsApp for appointments due to the delay (I waited more than 3 days!!!). Now trying to cancel an appointment since yesterday, without success. The medical care is very good. The logistics are really bad, despite the effort of the attendants.
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Kelli Silva on Google
â â â â â A clinica possui mĂ©dicos muito bons e qualificados. Sempre fui bem atendida pelos profissionais dessa clinica. Para agendar Ă© mais fĂĄcil usar o whatsapp. Consigo com facilidade agendar consultas e exames usando esse aplicativo. PorĂ©m , acredito que precisa de algumas melhorias na recepção. A clinica recebe um nĂșmero muito grande de pacientes todos os dias e o espaço da recepção e a quantidade de atendentes fica a desejar. Elas estĂŁo sempre com uma expressĂŁo no rosto de cansadas e passa a impressĂŁo que estĂŁo sobrecarregadas. Pela enorme demanda de atendimentos, se a clinica tivesse mais espaço ou mudasse para um local maior talvez pudessem ter mais qualidade no atendimento.
The clinic has very good and qualified doctors. I have always been treated well by the professionals at this clinic. To schedule it is easier to use whatsapp. I can easily schedule appointments and exams using this application. However, I believe it needs some improvements in reception. The clinic receives a very large number of patients every day and the reception space and the number of attendants are lacking. They always have a tired expression on their face and it gives the impression that they are overworked. Due to the huge demand for care, if the clinic had more space or moved to a larger location, perhaps they could have better quality of care.
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