Movida Aluguel de Carros - São Paulo - SP
4.1/5
★
based on 8 reviews
Contact Movida Aluguel de Carros
| Address : | Movida Aluguel de Carros - Av. Pres. Juscelino Kubitschek, 881 - Vila Nova Conceição, São Paulo - SP, 04543-000, Brazil |
| Phone : | 📞 +888 |
| Postal code : | 04543-000 |
| Website : | https://www.movida.com.br/ |
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Dominique Juvencio (Nick) on Google
★ ★ ★ ★ ★ Great place! The attendants are completely polite and supportive. I really recommend renting with them.
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Alexander Persson on Google
★ ★ ★ ★ ★ Rented twice with movida. First time I got charged on a scratch at the car which I wasn’t even sure I did, but I paid it. Second time they try to charge me for cleaning and claim there are dog hairs, and I don’t even own a dog. Localiza is right around the corner and I have rented several times with them without any issues.
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Filipe Berti on Google
★ ★ ★ ★ ★ For me they're the best rent-a-car company: easy way to make reservation, options of 24h opened agencies and 3 extra free hours on the last daily.
Respectful and fast services, with quality.
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Alejandro Arjona on Google
★ ★ ★ ★ ★ If you rent a car for several days the will not tell you about Rodizio that means that one day of the week you get a fine for driving because of the plate number. The renting was for only 3 days.
11/7/2019 Movida send me a mail to call the customer service, but do you think they made any attemp to solve the problem. NONE. I called at my cost. This company has one of the worst services. Do not book if you are a tourist or coming from abroad. Do not recomend. Some weeks later I rented at Localiza and the service was perfect. They informed about the days I could not drive and gave me a car which could drive the 3 days I fented it.
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Marco Kerkmeester on Google
★ ★ ★ ★ ★ What terrible customer service. Made a reservation, when we arrived, we found our reservation cancelled. "Why" we asked. "Thats secret" they replied, "if you want to know why, you have call customer service". We checked our credit card. All ok there. We called Movida customer service. "Why was our reservation cancelled" we asked. "That's secret" they replied. "Ok, well how can we fix it?", we asked. "Thats 'sigoloso' (secret) they replied.
Friday night, reservation cancelled. No car. No reason. "Thank you" Movida. Nunca mais
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Yoon Seong Kim on Google
★ ★ ★ ★ ★ Worst Service Ever! I have experienced terrible service.
As an expat, I subscribed monthly rental program and got lots of problem.
1. Staff does not notice me about rodizio.
Yes, I got fine. I have to pay including 20% service fee for rodizio ticket.
2. Payment problem.
To avoid any problem with payment, I insisted lumpsum payment for full period when I rented at the counter, they do not accept.
And the expected problem occurred. I don't know why but the payment was not settled with my credit card. It was not about my credit card limit. My credit card limit was enough to pay more that a year for the rent.
I just found that Movida didn't charge for my rental and I went to the branch by myself to handle this problem.
What happened? They just took the key and gave me a number.
The staff said the company tried to contact me, but I didn't get any call, sms or email about my payment problem. Say again, I went to the branch by myself and said to them "I want to pay". Their response is unbelievable.
Call to the number and solve the payment problem. That's the only message what I get. So, I returned the car and got a phone number. That's all.
Even worse, with the given number, I call and ask electronic bill to pay for my rental but I am still waiting for that after 3 days from my call.
I don't know how to communicate with Movida.
3. Hard to communicate with English
Itaim and Faria Lima are area with lots of foreigners. But, there are no staffs speaking english and the other customers help me communicate in the branch or using google translator.
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Sami Helwa on Google
★ ★ ★ ★ ★ To rent a car with easy process and big range of cars option
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Valeria Garassino on Google
★ ★ ★ ★ ★ The best place to rent a car in Sao Paulo. It's always available online to make reservations, they have a lot of points in the city to pick up and return.
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