Movida - Gru Airport - Guarulhos - Guarulhos - SP
4.2/5
★
based on 8 reviews
Contact Movida - Gru Airport - Guarulhos
| Address : | Movida - Gru Airport - Guarulhos - Rodovia Hélio Smidt, s/n Pátio das Locadoras (Box no TPS 2 e 3 - Aeroporto, Guarulhos - SP, 07190-100, Brazil |
| Phone : | 📞 +888 |
| Postal code : | 07190-100 |
| Website : | https://www.movida.com.br/ |
| Categories : |
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Paulo Henrique on Google
★ ★ ★ ★ ★ Staff is very friendly, and the cars are brand new. However count on waiting for over an hour both to pick up and give back the car. Bear this in mind so as not to miss your flight. Other than this, it's a nice car rental
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Pr.Anderson Silva on Google
★ ★ ★ ★ ★ top
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Emerson Moreno on Google
★ ★ ★ ★ ★ Do not rent in this place, terrible customer service, no manager was in the store. I had to go across the street at localiza to rent a car. I believe that they didn’t have a car and started making different rules that never was applied before. Rented there several times and never was treat like that. Good luck.
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Dwaine Bramwell on Google
★ ★ ★ ★ ★ The rental return was crowded, but efficient. Staff was very friendly and caring.
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Joao Mesquita on Google
★ ★ ★ ★ ★ Its customer service is so slow that you have to plan around 1 hour to take your car after arrival...
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E Mon on Google
★ ★ ★ ★ ★ I am afraid that I no longer will use Movida to rent cars every time I go to Brazil which is about 4~5 times /year. I am getting sick of being ripped off. They take R$500.00 from your card for pre-authorization with the promise to return it after you return the vehicle. My last two rentals I never got it returned to my card, when I was in Brazil just in April now at Movida in Guarulhos SP I asked the agent about my last rental $500 that were never credited back to my card and she was just no help at all. There is no email or phone number for international users so, right now I am R$1,000.00 at loss. On top of that, my card was just robbed of US$36 on an unexplained charge, no email nothing, just charged. BTW...Localiza is even worst, so Brazil is pretty much screwed on car rental companies.
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Ellen Wood on Google
★ ★ ★ ★ ★ AVOID AT ALL COSTS. THEY DONT HAVE ANY VUSTOMER SERVICE. IF YOU NEED TO BOOK A RESERVATION THE SITE WILL GLITCH AND CHANGE DATES WITHOUT NOTICE. THEN IT WILL NOT ALLOW YOU TO MAKE CHANGES. IF YOU ARE TRYING TO CALL THEIR HELP LINES THEY OFTEN ARE NOT IN SERVICE.
THIS COMPANY IS A SCAM. BE WARE.
Theirwebsite and phone numbers were not working. I tried every possible number. I have a phone that works internationally so it wasn’t my issue. I tried using their change reservation feature on their website but it was janky and never loaded. I am using fiber optic internet so I know that my internet is not the issue.
I contacted help through WhatsApp because that was my last option. I couldn’t get them to understand that I wanted to simply change my reservation without calling the phone number because they phone number doesn’t work since I am not in Brazil. They kept ignoring me and trying to send me different phone numbers even though I had told them a million times that I cannot make international calls and that their numbers literally don’t work. Because I successfully called a different international number and talked for 2 hours. So it’s not my issue. Their numbers literally don’t work.
WhatsApp staff also was unhelpful as that was my only option. They ignored me every time I asked them to help me. And just sent me another phone number. When I repeatedly told them the phone numbers do not work.
The entire time I talked with them in Portuguese. So the language barrier issue is also not a valid excuse. This is hands down the worse experience I have ever had in my entire life. And it ruined my trip 100% avoid at all costs.
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Marcio de Jesus Cabral on Google
★ ★ ★ ★ ★ I love this company. They have the best prices ever. They are very friendly and nice. Check in and out are easy and fast. No issues whatsoever. You don’t have to call 0800 by the way. They offer whatsapp number. Also you can book their services at Expedia, hotwire and others. Enjoy it ?
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