Orto Focus clínica Odontológica (dentista) - Guarulhos - SP

The service is terrible and the lack of respect for the patient is even worse. He had scheduled an extraction on 10/15 to 11/14. Well, on 10/11 I got in touch to confirm my extraction, and it was confirmed. However, the next day, at 17:55 they contacted me to reschedule, as dr. I could not do the extraction that had been scheduled since October. The lack of respect started there, but I rescheduled for the 28/11, without much hesitation. On 11/27, my husband, got in touch directly with the doctor in question who said he was traveling, that I could go to the clinic without problems, if it was to do cleaning. In the end, I didn't do the extraction, it hindered all my treatment, because of the lack of responsibility and professionalism at the MIKAIL clinic. I didn't and I don't recommend it!

I don't recommend if you schedule something 13 hours, for example, you can go with time because you are answered an hour later... every time I went it was like that. In the evaluation, the dentist doesn't even open his mouth to see anything, doesn't even get up from his chair... I've never been to a dentist's evaluation that he doesn't even look at his teeth... I did a canal there and it was the worst thing in my life because it's already done one q year I did and a year that I have problems, I've come back, they messed and didn't solve it.

Bad experience! I scheduled a return at 14:30 hrs but after 1 hour of waiting the attendant still didn't know that I had scheduled an appointment. In the end, he leaves the room unattended after scheduling an appointment and waiting for 1 hour. My wife also had a bad experience because she paid R $ 50.00 in an evaluation where the dentist didn't even get up from the chair. Disorganized and careless with patients.

First evaluation I went through and the dentist who attended me calls Alexia. Super attentive, intelligent, polite and concerned about the situation. My tooth was broken and dirt was getting in, she insisted on attending me and doing the procedure with the approval of the plan, and she also did the scraping. But the material she used on my boyfriend's tooth was pretty bad, it dropped twice the mass. And they were supposed to call me to schedule my other tooth, as soon as the plan was approved and they never remembered!

Total lack of respect, I made an appointment for 4:30 pm and I still arrived early, a patient arrived much later and was seen before, I was waiting for more than 40 minutes, and my care was just maintenance of the device that doesn't take even 5 minutes. They saw a patient who arrived later and I was still waiting So dirty! I've already indicated several friends and today I don't recommend any more.

Worst clinic. I went through a wisdom tooth extraction and I had an infection due to lack of care from the clinic and the doctor, they didn't give me any assistance and they didn't even ask when I spoke. I don't recommend it to anyone.

The evaluation was terrible, I almost gave up doing the procedure, the professional who attended me said that I chose how many and which teeth to remove. I thought he was the professional… But when I found out that another dentist would do it, I ended up going to meet another person who was treated by the same Dr. I had 2 wisdom teeth extracted with Dr. Onesimus, very kind, great professional, reassured me before the procedure. Several dentists reported that they would have to break the tooth to remove it, and he removed it completely without the need to break it. I didn't feel any pain and it was super fast. I had no problems with the reception, quite the contrary, Dr. who made the evaluation asked for other teeth to be extracted and at the time of performing the procedure Dr. Onesimo requested authorization from the agreement for the reception, which was made and released at the same time. Parking leaves something to be desired, there are only 3 spaces and every time I went I didn't see any car leaving it. I believe that qie employees should use it. It is therefore necessary to pay for parking or leave it on the streets in the surroundings.

This review is going to be bad and big. I want to leave an alert for you who are going to see this clinic. For starters, I have an agreement that covers the extraction and I needed to remove the 4 wisdom teeth. I scheduled an evaluation with Dr Marcelo and when I arrived I was well attended by the receptionist and so far everything has been great. Arriving in the room to consult with the Dr, he didn't even get up from his chair to evaluate and didn't look at my mouth, I've never seen such a ridiculous evaluation like this, and to make matters worse he looked at my X-ray and told me he could extract 3 wisdom teeth through the insurance and the 4th I would have to pay 350 reais because according to him the 4th wisdom was in a complicated position to have the surgery and he told me that this amount is charged because the insurance doesn't pay him to do the procedure. I was in doubt at the time because before consulting him I had been with 3 surgeons and none of them told me that, and another thing, what does the patient have to do with whether the insurance pays for the clinic or not!? You have to resolve this with the insurance companies and not allow the dentist to say these things to the patient, if you decided to work with the insurance company then accept the service that the insurance covers for your beneficiaries, because I decided to call the insurance company to find out if this practice was correct as soon as the agreement covers extraction, and I didn't think that was fair. Marcos from the agreement contacted the clinics and said that this practice was not correct and that the clinic should do it since the agreement covers the procedure the ADMINISTRATIVE of the clinic contacted me and said that the clinic would not proceed with my treatment . I looked for another clinic that attended with my insurance and amazed the surgeon didn't tell me anything about the position of my tooth and that everything is normal. YOU ARE DEALING WITH PEOPLE, PEOPLE WHO NEED TO BE WELL ATTENDED WITH RESPECT AND EMPATHY, YOU WORK WITH PEOPLE'S SELF-ESTEEM SO START TO IMPROVE, SO THAT ANY OTHER PATIENT DOES NOT HAPPEN TO FEEL EXTORTED LIKE I FELT IN THE CONSULTATION. I hate to evaluate badly because just like the clinic I also provide customer service, but with one difference I do my service very well and thank God I don't receive a negative evaluation and if for some moment I don't do my service well I will have to accept an evaluation negative and improve my services. IMPROVE.