Roma Jeep Lourdes - Belo Horizonte - MG

Bad management and sales team! I got in touch to order the New Renegade on 02/24/2022 and the seller gave me the information stating that he would be able to place the order in the third launch batch, with the price defined at the time of ordering and the billing deadline for 31/ 04/2022. I sent the necessary documentation on the same day and today I received the information that my order would not be included in the release batch. I looked for more information and another dealer informed me that the third batch ended on 02/21/2022. Poor service, uninformed and disorganized.

I was only served well until I transferred the value of the car to the dealership. After that, whenever I need help, I feel like the employees are doing me favors. They promised delivery on a date that never came.

Terrible service, I left a Jeep Compass for repair 3 months ago until today nothing ... this vehicle is the same way it was delivered, just washed, this car was directed to another branch in counting, only in prayer I had to register a police report and file a lawsuit... I told the responsible employee he said he didn't care... that he just can't do anything

If you want to be angry, welcome to Roma Jeep Lourdes. Prepare for disrespect to customers. They don't respect scheduled times, they don't offer service worthy of a workshop. For minor adjustments the car needs to go back several times. Even saying that the problem was solved. I do not recommend it at all and should not be in the network of authorized repair shops.

I was left in a vacuum to be served. 3 people contacted me, none of them gave me the service I wanted. And it was something simple, just a simulation of financing. If they can't answer for that, imagine when you need something serious for your car!

I did a review about 1 month ago and everything went very well, in the review they called me to make a recall (injector nozzle and camera, if I'm not mistaken), the parts arrived they called me, I managed to get organized, I live 230 km from BH , and I came today, when I got there I was informed that my service was not in the system and that the employee who marked it had been fired. In other words, I lost my day, apart from the stress, lack of respect for the customer, very disappointed with the Jeep.

I'll give 1 because there is no ZERO!!! Worst buying experience for a 0km vehicle. Let's start at the beginning, I bought a vehicle in the CNPJ with salesman Marcos (by the way rude, rude, doesn't know how to deal with customers) I have everything documented by WhatsApp, totally unprepared, lengthy purchase process. Then another bad experience during the payment of the vehicle IN VIEW at the counting store with the same salesman Marcos and along with another Terrible service from the "supervisor" Henderson, he didn't even know how to help the salesman to set up a purchase process or how receive a payment from the customer on the Credit card, that is, "supervisor" only by name, barely knew the company's processes. After the payment, I was promised delivery according to the contract within 7 working days and the same Henderson said that my delivery would be after the 7 days agreed upon because Roma would have a serious logistical problem and that "write well what I'm going to say" (if that wanted to receive the vehicle on the date he designated well, otherwise I would cancel the order) that's right I would CANCEL THE PURCHASE, of a vehicle purchased in cash, and that the logistics problem was not mine but Roma Jeep's. Anyway, I tried to solve it with Zelaine "manager of the two stores (lourdes and counting) who at first was helpful and delivered the vehicle to me within the agreed time, but another problem started, vehicle came with damage, and on the same day photos were taken of the breakdown by the technical delivery man Breno with Zelaine Manager for the exchange of the part (04/29/2022) (INTERNAL SOLEIRA) that is, today 05/12/2022 I have not had any response, I always have to call and ask for feedback on the case QUESTION: JEEP DO BRASIL, BOARD OF THE ROMA GROUP, MR EXPEDITO, MARCOS VINICIUS, TÚLIO, MARCO ANTÔNIO AND DIRECTOR ROBERTO BLESER, IS THIS THE TREATMENT FOR THE JEEP CUSTOMER? WHO ARE YOU STARTING AN EXPERIENCE WITH THE BRAND? If so, this will be the first and last time, because I also as an ENTREPRENEUR do not treat my greatest ASSETS OF MY COMPANY (CUSTOMER) IN THIS WAY, NOR MY EMPLOYEES. , conversations, phone calls etc. c, I don't see any alternative but to take legal action against Roma Jeep, I've tried in various ways since 01/04/2022 when I made the purchase be patient, but I'm at my LIMIT. I think I'm not alone, as complaints from the dealership are frequent in all digital media. SAC JEEP is not even mentioned numerous complaints. Detail, I have several customers in common that are of the brand (CUSTOMER TYPE A) and others that ask me about the brand, be sure that A SATISFIED CUSTOMER PROPAGATES TO 10 THE DISSATISFIED TO MORE THAN 1000. Thank you for your neglect.