Yell Mobile - Top Shopping - Nova Iguaçu - RJ
4.3/5
★
based on 8 reviews
Contact Yell Mobile - Top Shopping
| Address : | Yell Mobile - Top Shopping - Av. Gov. Roberto Silveira, 540 - Loja 138 / 140 , 138 / 140 - Centro, Nova Iguaçu - RJ, 26285-060, Brazil |
| Phone : | 📞 +97 |
| Postal code : | 26285-060 |
| Website : | https://www.yellmobile.com.br/ |
| Categories : |
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Érika Gonçalves on Google
★ ★ ★ ★ ★ |
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Bia Pereira on Google
★ ★ ★ ★ ★ |
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Renan Albuquerque on Google
★ ★ ★ ★ ★ Ótima loja
 great store
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Daniel Victor on Google
★ ★ ★ ★ ★ Atendimento excelente, parabéns !
Excellent service, congratulations!
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Tharcisio Gomes on Google
★ ★ ★ ★ ★ Desenvolvimento econômico e social perfeito
Perfect economic and social development
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FRANCISCO ARNOLD on Google
★ ★ ★ ★ ★ Ótimo atendimento, e preços melhores que os concorrentes, comprei três celulares nesse estabelecimento
Great service, and better prices than competitors, I bought three phones in this establishment
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Marcio Gomes Lima on Google
★ ★ ★ ★ ★ Foi comprado um aparelho Asus Zenfone 4 em 23/12. Em 24/12 fui na operadora para trocar meu chip por um nano para adaptar. Como tenho wi fi em casa não percebi que o pacote de dados não estava funcionando, tendo observado somente quando fui trabalhar na sexta (27/12), quando precisei usar o watszapp na rua. No sábado tentei verificar com a operadora que, depois de vários testes, orientou-me a voltar na loja onde adquiri o chip, pois o celular não estava reconhecendo ele. Na loja informaram que estava tudo certo. Orientaram-me a colocar o chip em outro aparelho. Troquei com meu filho e funcionou no aparelho dele e o dele não funcionou no meu . Como estava caracterizado o defeito oculto, fui à loja Yell Mobile para a troca, que foi negada pela gerente Kelly, pois alegou que a troca se deve no prazo de 3 dias da emissão da nota, ignorando o artigo 26 do Código de Defesa do Consumidor " quando o defeito é aparente o prazo para reclamação é de 30 dias para produtos duráveis e de 90 dias para os não duráveis contados a partir da compra . Se o defeito for oculto (é o caso), os prazos são os mesmos, mas começam a valer do momento que o problema é detectado pelo consumidor ".
Mesmo alegando que procuraria meus direitos na justiça, limitou-se a dizer: fique à vontade ", demonstrando descaso com o consumidor.
Quero a troca do aparelho, pois necessito dele para meu trabalho.
Márcio Gomes.
An Asus Zenfone 4 handset was purchased on 12/23. On 12/24 I went to the operator to exchange my chip for a nano to adapt. As I have wi fi at home I did not realize that the data package was not working, having observed only when I went to work on Friday (27/12), when I needed to use watszapp on the street. On Saturday I tried to check with the operator that, after several tests, directed me back to the store where I bought the chip, because the phone was not recognizing it. At the store they said it was all right. I was instructed to put the chip in another device. I traded with my son and it worked on his device and his did not work on mine. As the hidden defect was characterized, I went to the Yell Mobile store for the exchange, which was denied by manager Kelly, as he claimed that the exchange is due within 3 days of issuing the note, ignoring Article 26 of the Consumer Protection Code "when the defect is apparent, the claim period is 30 days for durable products and 90 days for the non-durable ones counted from the purchase. If the defect is hidden (this is the case), the terms are the same, but start the moment the problem is detected by the consumer ".
Even claiming that I would seek my rights in court, he limited himself to saying: feel free ", showing disregard for the consumer.
I want to change the device because I need it for my work.
Márcio Gomes.
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Carlos Augusto on Google
★ ★ ★ ★ ★ Top
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