Moema Bike Sport - São Paulo - SP
3.9/5
★
based on 8 reviews
Contact Moema Bike Sport
| Address : | Moema Bike Sport - Alameda dos Maracatins, 1592 - Indianópolis, São Paulo - SP, 04089-005, Brazil |
| Phone : | 📞 +8 |
| Postal code : | 04089-005 |
| Website : | https://www.moemabike.com.br/ |
| Categories : |
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patricia chinelli on Google
★ ★ ★ ★ ★ Atendimento rápido, dispõem de peças, acessórios, fazem revisão, muito simpáticos e eficientes. O local é pequeno e não tem onde parar de carro
 Quick service, parts, accessories, review, very friendly and efficient. The place is small and there is no place to stop by car.
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marcos vinicius luiz oliveira on Google
★ ★ ★ ★ ★ Atendimento muito bom, Raul e Marcos bem atenciosos e muita qualidade no serviço prestado.
Very good service, Raul and Marcos very attentive and a lot of quality in the service provided.
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Danilo Consolini on Google
★ ★ ★ ★ ★ Comprei duas bicicletas Caloi (Blackburn e Elite) em março/2018. No momento da compra o atendimento foi de vendedor apenas, não possuem entendimento técnico para explicar detalhes para iniciantes no MTB (fui descobrir só agora depois de levar em uma boa loja de manutenção algumas funcionalidades do câmbio e amortecedor). No dia da compra notei o pneu dianteiro de uma das bicicletas estava torto, dava pra perceber isso ao pedalar em linha reta, assim dava pra ver ele oscilando. Falei com o dono e ele disse que era o aro, então tentaram arrumar sem sucesso, mas por falta de conhecimento entendi que estava ok após eles ajustarem. Após um ano de uso levei as bicicletas para revisão e o atendimento foi péssimo:
- O pneu continuava com o mesmo problema. Ao questioná-los me informaram que era um defeito de fábrica, ou seja, eles deveriam ter trocado esse pneu no momento da compra, mas ao invés disso resolveram vender com o problema para alguém que não tinha conhecimento;
- deixei as bicicletas no sábado para pegar no próximo sábado, o total da revisão foi 150,00 para cada bicicleta somado a um valor de 60,00 para cada uma das 4 pastilhas. Total de 540,00 reais. Me ligaram na quarta feira dizendo que estavam prontas as bicicletas, mas que se eu não buscasse no dia seria cobrado um valor de 25,00 reais para cada bicicleta para deixá-las guardadas até sábado, totalizando 590,00 reais. Como eu trabalho e não poderia ir buscá-las em dia de semana, tive que arcar com mais esse valor, mesmo que já havia sido combinado a retirada para sábado.
- o amortecedor dianteiro de uma das bicicletas voltou fazendo um barulho estranho e não souberam me explicar o que houve.
No momento de retirá-las eu percebi esses problemas e argumentei com os funcionários para resolvê-los, porém o dono não estava presente e ficou naquele empurra-empurra. A decepção já era grande e acabou passando para raiva com toda essa situação, foi então que decidi acertar os valores da revisão e sair da loja para procurar alguém que faça o serviço com dedicação e respeito ao cliente.
I bought two Caloi bikes (Blackburn and Elite) in March / 2018. At the time of purchase the service was only seller, have no technical understanding to explain details for beginners in the MTB (I was discovering only now after taking in a good maintenance shop some features of the exchange and shock absorber). On the day of the purchase I noticed the front tire of one of the bikes was crooked, you could see it when pedaling in a straight line, so you could see it swinging. I spoke with the owner and he said it was the rim, so they tried to organize without success, but for lack of knowledge I understood that it was okay after they adjusted. After a year of use I took the bikes for review and the service was very bad:
- The tire still had the same problem. When I asked them they informed me that it was a factory defect, that is, they should have changed that tire at the time of purchase, but instead they decided to sell the problem to someone they did not know;
- I left the bikes on Saturday to pick up next Saturday, the total revision was 150.00 for each bike added up to a value of 60.00 for each of the 4 pads. Total of 540.00 reais. I was called on Wednesday saying that the bicycles were ready, but that if I did not look for it on the day it would be charged a value of 25.00 reais for each bike to be stored until Saturday, totaling 590.00 reais. Since I work and could not go get them on a weekday, I had to pay more for this value, even though the withdrawal had already been agreed for Saturday.
- The front bumper of one of the bicycles came back making a strange noise and they did not know to explain to me what happened.
At the time of withdrawing them I realized these problems and argued with the officials to resolve them, but the owner was not present and stayed in that push-push. The disappointment was already great and ended up going to anger with all this situation, it was then that I decided to hit the values of the review and leave the store to look for someone who does the service with dedication and respect to the client.
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Gilberto Lopes on Google
★ ★ ★ ★ ★ Fui enganado comprei um freio que foi trocado a mangueira e não deu certo na minha bicicleta.Reclamei do problema e não foi solucionado. Agiram de má Fé.
I was deceived I bought a brake that was changed the hose and it didn't work on my bike. I complained about the problem and it was not solved. They acted in bad faith.
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Leandro Lopes on Google
★ ★ ★ ★ ★ Sempre me preocupou os reviews no Google maps, mas já precisei quatro ou cinco vezes deles e fui bem atendido em todas elas. O preço das peças não é o mesmo de internet e nem tinha como é uma área cara para o aluguel deles e para se manter. Mas é um bom preço na região.
I was always worried about reviews on Google maps, but I've needed them four or five times and I've been well taken care of in all of them. The price of parts is not the same as on the internet and it was not even an expensive area to rent and maintain. But it's a good price in the area.
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Marcio Bari on Google
★ ★ ★ ★ ★ Entrga The flash, ML
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Josue Moreno on Google
★ ★ ★ ★ ★ good prices. friendly staff . multiple stock
. online store
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Felipe Ricci on Google
★ ★ ★ ★ ★ Staff wasn't well prepared, was "saved" by owner. Not beautiful store but with good price and honest help
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