Ponto - Rio de Janeiro
4/5
★
based on 8 reviews
Contact Ponto
| Address : | Ponto - Shopping Rio Sul, Rua Lauro Müller, 116 - Loja: 101 - Botafogo, Rio de Janeiro, 22290-160, Brazil |
| Phone : | 📞 +88 |
| Postal code : | 22290-160 |
| Website : | https://www.pontofrio.com.br/ |
| Categories : |
|
M
|
Marco Vieira on Google
★ ★ ★ ★ ★ Boa noite, Efetuei uma compra no ponto frio de uma geladeira side by side 600 litros antes de efetuar me certifiquei com o vendedor se as portas podiam ser desmontadas e tanto o gerente como o vendedor confirmaram. Me ofereceram o serviço de desmontagem e montagem das mesmas pelo valor 378,90. Achei caro e consultei na loja e consultei o mesmo serviço e achei mais barato. Paguei e no dia marcado vieram executar. Para minha infelicidade, o técnico informou que uma das portas não podia ser removida. Liguei para o ponto frio e o gerente disse que já que não contratei o serviço com eles não podia fazer nada. Me sugeriram que eu contratasse o serviço por eles. Fiz o pagamento. Para minha surpresa na hora de agendar o serviço recebi a informação que eles já tinham estado aqui era a mesma firma. O ponto frio mandou eu voltar na loja e pegar o dinheiro de volta. Voltando a loja pedi o livro de reclamações e para minha surpresa a loja não possui. O Gerente do Ponto Frio se chama César sem empatia para resolver o meu problema. Como posso ficar com uma geladeira que custou mais de 10 mil que não posso levar para dentro de casa.
 Good evening, I made a purchase in the cold spot of a 600 liters side by side refrigerator before I made sure I checked with the seller if the doors could be disassembled and both the manager and the seller confirmed. They offered me the disassembly and assembly service for the price of 378.90. I found it expensive and consulted the store and consulted the same service and found it cheaper. I paid and on the appointed day they came to perform. Unfortunately for me, the technician informed me that one of the doors could not be removed. I called the cold spot and the manager said that since I didn't hire the service with them, I couldn't do anything. They suggested that I hire the service for them. I made the payment. To my surprise when scheduling the service, I received the information that they had already been here and it was the same firm. The cold spot told me to go back to the store and get the money back. Returning to the store I asked for the complaints book and to my surprise the store doesn't have it. The Ponto Frio Manager is called César without empathy to solve my problem. How can I keep a fridge that cost more than 10,000 that I can't take inside my house.
|
|
K
|
Kátia Bragança on Google
★ ★ ★ ★ ★ Loja dentro do padrão da franquia, bom espaço com itens bem distribuídos pela loja, que não é tão grande, sem parecer "entulhados".
O vendedor que se apresentou foi educado e deixou tudo à vontade, sem pressionar ninguém.
Store within the franchise pattern, good space with items well distributed throughout the store, which is not so big, without seeming "crammed".
The seller who introduced himself was polite and left everything at ease, without pressuring anyone.
|
|
B
|
Bolc BL on Google
★ ★ ★ ★ ★ Efetuei a compra pela Internet , fui retirar o produto , no setor de pacote me informaram 7 dias pra troca com produto com defeito , 3 dias depois retornei para fazer a troca , QUE DOR DE CABEÇA , fiquei 2 horas na loja não foi concluído a troca do produto , pois segundo o SAC o SISTEMA estava FORA DO AR , cancelaram a minha COMPRA e informaram que o valor do PRODUTO entraria como CREDITO , estou no aguardo !
I made the purchase over the Internet, I went to pick up the product, in the package sector they informed me 7 days for an exchange with a defective product, 3 days later I returned to make the exchange, WHAT A HEADACHE, I stayed in the store for 2 hours and the exchange was not completed of the product , because according to the SAC the SYSTEM was OFF , they canceled my PURCHASE and informed that the value of the PRODUCT would enter as CREDIT , I am waiting !
|
|
i
|
israel sabino on Google
★ ★ ★ ★ ★ Fui muito mau atendido por uma vendedora do turno da noite, me subestimado pela vestimenta, logo sai da loja e subi ao segundo piso e comprei nas casas Bahia que é da mesma empresa, sendo que o item adquirido nas casas Bahia foi retirado do estoque da mesma loja onde fui subestimado. Vendedora ficou com cara de tacho quando me viu fazendo a retirada da venda que outra loja realizou e consequentemente ela perdeu de vender!!!
|
|
M
|
Marco Carvalho on Google
★ ★ ★ ★ ★ Not impressed
|
|
G
|
Gabriel Amorim on Google
★ ★ ★ ★ ★ ?
|
|
A
|
Adriana Rainho Goldman on Google
★ ★ ★ ★ ★ One of my worse experience in buying a coffee machine.
They say they have stock, you pay them they tell you to go to another branch which does not have the product. Back to the main branch , they cannot return your money because the shop does not have cash. I paid on my debit card. Call manager ,he doesn't know how to cancel the order is Sunday. I live in another town, ask if my friend can pick it up the next day. They agree, she goes back with my son and they say only I can pick it up. So buy a product pay for it and you leave without the product? Seriously? Now I have to travel 3 hours to sort this out. Very disappointed with them.
Is inadmissible this sort of customer abuse. The Monday manager apparently was also rude to my son and girlfriend. It was supposed to be a present for both of them. Plus we bought a game chair earlier on the day. I spent over R$ 1,400!
Very annoyed customer ????
#pontofrio #casabahia #riosulshopping
|
|
G
|
Givaldo Gomes on Google
★ ★ ★ ★ ★ If you are at Shopping Rio Sul, 2nd floor, in this store you will find a lot of domestic utilities, including cell phones from great brands for an excellent price Look for the employee Suerda, super attentive and very helpful.
|
Write some of your reviews for the company Ponto
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Electronics store, Appliance store,
Nearby places Ponto
